The most unreliable, unprofessional, inefficient and extremely rude outfit I have ever come across. They were a total pain in trying to install solar panels under a government scheme for me. To list their cowboy tricks, antics and highly annoying attitude would be to fill pages which this website won't allow. DO NOT TOUCH EVEN WITH A BARGE POLE.

Primarily Charlie. Whatever you're paying her it's not enough. I was impressed that the whole job went to schedule with no problems of any sort. All the installers were polite and efficient.

Work carried out efficiently. Tradesmen all very polite and hard working Charlie kept us informed.

I had solar panels installed and right from the beginning the staff were helpful & pleasant and was able to talk me through everything that would happen. If they were unable to answer questions they would find out the answers & get back to me. I had thought I would have to wait a long while before they were fitted but within a short amount of time it was done. The guys who installed the panels were also very informative and pleasant. They did an excellent job. I would definitely recommend this company.

First class installation of insulation,solar panels and heat pump paraphernalia.All the teams City Energy sent us were friendly,efficient and knowledgeable.Couldn't wish for a better experience.

Our installation was in 3 phases,and each went very smooth. The workmen were very careful in there work very polite and friendly. At eck phase of the work we were kept well informed by Charlie at the office, very nice girl who always looked forward to talk too. This is on company I can truly say I recommend. Thank you charlie and the lads.

A quick and very efficient installation, an excellent customer support

Excellent and professional service

Very Professional cannot fault this company

We had solar panels and loft insulation fitted. Everyone was very professional and communication was excellent. The work was done on time, by professional, knowledgeable, courteous and friendly tradesmen. I would wholeheartedly recommend this company.

The work was carried out to schedule without issue. Good communication from Charlie at all times

Great communication

I am really delighted with my new solar panels. They were installed quickly and efficiently by a knowledgeable, friendly and courteous installation team. The Customer service team were also excellent, keeping me well informed throughout the process. Many thanks City Energy Team- all much appreciated.😊

Charlie has been great co ordinating the different works and following up. Matt really knows his stuff and the scaffolders were very efficient as well taking care not to damage my scrubbs.Tim Electrician and Ash and other guy were fantastic as well. Thanks Charlie for all your help.

They agreed to fit Solar panels and they communicated continually and ensured the install went ahead Would recommend

City Energy, uhh..! The mere mention of their name raises my blood pressure and I could think of other names to call them, incompetent, unprofessional, to mention but a few. I was due their visit to my property yesterday following my application to the 'Sustainable Warmth Scheme', a scheme funded by government awards to local councils to provide assistance to those with less than satisfactory insulation within their homes. Monday 24th Jan 2023, I received a text message stating that the City Energy rep would attend my property at 13:30 hrs the following day, I confirmed receipt of this message around 30 minutes later. Tuesday 25th Jan, 14:26 hrs - An hour late for his appointment and still no sign of their rep! No calls from anyone at City Energy to explain their failure to attend on time as planned. I called the rep but his mobile went straight to voicemail. 14:28 hrs - I called the person who booked my appointment, their phone also went straight to voicemail. 14:38 hrs - I tried calling the rep again, ..still no luck call went straight to voicemail. 14:41 hrs - I telephoned the London branch of City Energy and explained my situation. After being placed on hold for several minutes (twice) I was informed the rep was on route to another job and he would call me later. He should have been on route to me, not some other person! 15:19 hrs - I received a call from the man who originally booked my appointment and who I phoned earlier at 14:28 hrs. He explained that I should have received a text message last night confirming today's appointment and asked if I had read it. I said that I had and I replied 30 minutes later. He seemed shocked by my reply and after a brief pause he told me that the rep had already visited my house earlier and could see it was too new and drove off. Amazed at such a ridiculous comment I suggested this was a fabrication of events to cover the tracks of his rep who clearly couldn't be bothered to attend today. He sounded somewhat panicked by my reply and said he would get the rep to call me. Following this conversation I submitted a lengthy complaint about City Energy and their unprofessional attitude to my local council (Senior Sustainability Officer). Reply currently pending. 16:01 hrs - I received a call from the rep who was supposed to attend my property earlier. Failing to offer me any apology and having already submitted my complaint about him to my local council, I decided not to engage in the call and thanked him for wasting my day. He then raised his voice and told me the same story that he had already visited my property earlier. I disputed his revelation as a work of fiction telling him that I had been home all day and looking out of the window regularly. At this point the conversation became quite heated so I hung up in disgust. He did phone back immediately after but I blocked the call. As you can see from my very detailed log of events, there remains a number of unanswered questions, for example, if the rep did visit my property yesterday, why didn't he knock the door and cancel the appointment? Why would he drive all that way to view my property from the outside when he could view it on Google Street View? Most likely this is what really happened. It's glaringly obvious that City Energy and their rep acted in the most unprofessional way possible yesterday. Why the government gives contracts to such incompetent companies is beyond comprehension. Would you trust this company to do work for you? Based on yesterday's fiasco I certainly won't! If anyone else is thinking of employing their services I would urge you to think very carefully indeed.

Total fiasco. I was accepted for the sustainable warmth grant for solar. They sent two surveyors round who both gave the go ahead for solar on my roof. They then put scaffolding up only for the installers to turn up after 3pm with an hours daylight to say the scaffolding wasn't right, didn't like the pitch of my roof and that they thought the tiles were unsafe. This is despite my house and roof being identical to the other 60% of the street that has solar installed. The installers left and when I chased up what was happening I was given the option to either replace my entire roof in which case they would do it, totally ridiculous suggestion for someone on a very low income, or that I should, shockingly, sign a disclaimer to say that if the roof was damaged (or anything else for that matter) I would not be able to claim on their insurance. So, no solar, scaffolding still up and a wasted grant. To say I'm angry and gutted is an understatement. The time to tell someone that their house isn't suitable is at point of survey, not when you are expecting things to go ahead. Totally unprofessional in my opinion and it is very worrying that they are asking vulnerable people who are probably desperate about the cost of electricity to sign a disclaimer or get themselves into debt to have this work done. Just to add the installers were only on the scaffolding for about 5 minutes and no further survey on my roof was done to see the extent of repair needed. The houses along this street are all of the same age, have the same old tiles and at least 60% of them have solar installed. Additionally, whilst the girls in the office are great, I constantly had to chase as to when their team would be arriving so that I could plan my day. I have missed out on work and it's just been a total mess with this ending which as I say, should have been highlighted much earlier in the process, if indeed there was an issue other than the communication between the survey, scaffolders and installers wasn't just rubbish leading to a lack of will to do the job. This whole process has now badly impacted on my health and I would not recommend anyone using this company.

Absolutely shocking company said before Christmas everything was fine with all the paperwork and that installation would be early January contacted them today only to be told they were not proceeding wasted all that time could have gone with another company

Great company, very helpful and polite personnel throughout, I recommend this company

They were excellent from start to finish.