The whole process for solar panel installation from application to completion was carried out quickly and efficiently. All communications were clear and comprehensive.

Honestly, best service ive received in a long time. I usually apply the rule, if it’s too good to be true, then something is a miss. Not in this case, communication, installation and everything in between has been outstanding. This company has set the bar high. I could not recommend them more! Reliable, hard working and efficient.

The whole experience was brilliant, from the initial contact, the survey, the installation, and the follow up visit. So very helpful, guiding me through something I didn't fully understand.

Two engineers turned up today to check a faulty electrical meter. They were very efficient and soon identified the problem which was then quickly fixed. The engineers, Rachel and Dan are a credit to the company.

IF I COULD I WOULD GIVE LESS THEN ONE STAR I WOULD ANYONE THINKING OF USING THIS DISGRACFUL COMPANY SHOULD SERIOUSLY AVOID SHOCKING DISHONEST COMPANY TERRIBLE SERVICE RECIEVED START TO FINISH VERY POOR WORKMANSHIP DAMAGES CAUSED TO ROOF BY COMPANY AFTER SOLAR PANELS INSTALL I NOTICED ALL THE ROOF TILES WHERE LIFTING BY INCHES WHERE SOLAR PANELS RAIL BRACKETS WERE BECAUSE THEY HAD FITTED WRONG BRACKET FOR MY TYPE OF ROOF LEAVING MY LOFT FELT RIPPED AND BROKEN EXSPOSING LOFT TO ALL WEATHER ENVIRMENTS SO I MADE COMPLAINT IT TAKEN THEM EXTRA 8 WEEKS TO COME BACK TO RECTIFY LIFTED TILES WHEN THEY CAME BACK STILL DIDNT BRING CORRECT TYPE OF BRACKETS SO RECTIFYED BY GRINDING TILES BACK CAUSING FURTHUR CRACKS & DAMAGE THE SCAFFOLDING WAS LEFT UP FOR TOTAL OF 3 MONTHS BEFORE REMOVED THEN SINCE A FURTHURE 4-5 ON WHEN THERE SUB CONTRACTORS INSULATION TEAM CAME WHEN RAINING AND HAVE FOUND 2-3 LEAKS IN LOFT AROUND CHIMLEY AND SOLAR PANELS BRACKET CAUSING MORE DAMAGE TO LOFT BY RAIN AND BEDROOM CEILINGS BELOW I MADE ANOTHER COMPLAINT BY PHONE & EMAIL AND IN WRITING THEY REQUESTED PICTURES I HAVE PROVIDED BUT JUST BEING AVOIDED FOR LAST 8 WEEKS YOU CAN SEE ON ROOF TILES WHERE THE FITTERS FEET HAS BEEN AROUNF THER AREA OF THE LEAKS AND ALSO LEFT MY SOLAR PANELS DISCONNECTED AFTER CONNECTING TESTING AND TAKING PICTURES THEN DISCONNECTING AGAIN AFTER THEN TELLING ME AFTER FITTING I NEED A NEW CONSUMER BOX FITTED BEFORE THEY CAN CONNECT AND THEY WILL POP BACK TO CONNECT UP ONE NEW CONSUMER BOX HAS BEEN FITTED I ASKED FOR CONFIRMATION OF THIS IN WRITING AND WAS AGREED BUT NEVER RECIEVED CONFIRMATION IN WRITING SO THIS HAS NOW BEEN REPORTED TO OMBUDSMAN WHO WILL BE NOW TAKING OVER MY COMPAINT DUE TO NO RESPONSE FROM CITY ENERGY ALSO THEY USE SUB CONTRACTERS FROM DIFFERENT NAME COMPANY FOR INSTALLING INSULATION I ALSO HAD ALOT OF PROBLEMS WITH THERE INSTALLERS ONLY FITTING 100MM OF INSULATION INSTEAD OF 300MM AS TO GOVERMENTS GUIDE LINE FOR SCHEME, AND ALONG WITH FITTING MIXTURE OF DIFFERENT WINDOWS VENTS NONE MATCHING LOOKING UNSIGHTLY AND SHOWING ALL THE UNSIGHTLY UNEVEN HOLES IN WINDOWS THEY DRILLED INTO WINDOWS I DONT KNOW HOW THES TYPES OF COMPANY GET WAY AND PAID FOR THE BAD WORKMANSHIP THEY PROVIDE AND CUTTING CORNERS AT EVERY OPERTUNITY IS JUST SHOCKING AND WISH I NEVER USED THIS COMPANY SO I HOPE I HAVE HELPED ANYONE THINKING OF USING CITY ENERGY COMPANY AND IF YOU DO USE COMPANY MAKE SURE YOU CHECK ALL SERVICES PROVIDED ARE CHECKED THROUGHLY

Could not fault the company always there to advise and help all the workforce were always polite and helpful and always clearing up found the whole process extremely organised would highly recommend

Disappointed had a survey done for heating grant in July Called then becoming of October to chase insulation to be told that they cancelled my application. I had no notification of the cancelation. Unprofessional

Bit of a mixed bag here Qualified for solar panels and they sent an”expert surveyor” out who moaned that my roof was too small Obviously didn’t want the job as last week another company came out and fitted 12 panels to my roof exactly the same size Also got grant for under floor insulation Told it was a three day job but I had to have extractor vents fitted in my bathroom kitchen and en-suite Electrician arrived in the afternoon of the first day and fitted a fan on in the bathroom that is permanently switched on 24/7 which emits a low level hum irritating my tinnitus That will now increase my electricity bill ffs!!! Next day the fitters arrived in the afternoon to start the under floor insulation and moaned the house was big so would not finish it by the next day, sat around for an hour ringing the office and eventually tackled the dining room finishing it in just over an hour, then checked my extension floor which couldn’t be done so fitted all the trickle vents in my new period looking pvc windows They look bloody awful and they agreed with me too The final day they arrived nice and early and got on with the hallway Finished by 1030 and decided to go home early leaving me without the lounge being insulated Wont return to complete the job because they can’t fit an extractor fan in the kitchen Frankly I wish I hadn’t bothered!!

All good. Excellent job done by excellent team. Instructions good.r

From start to finish the whole experience was without any problem. The workers were friendly and helpful throughout. Would recommend to anyone.

Two of the team came to fit the electric boxes in my meter cupboard and a unit in my upstairs cupboard. I do not have access to the loft space. Very efficient. Scaffold already up. The team then came to put the panels on the roof. They were not there many hours and finished. The first two lads came back to connect the panels to the supply. All done in no time at all. Everybody certainly knew what they were doing! Very efficient bunch of lads.

After being granted funding for solar panels things moved very quickly. City Energy organised the installer (a company in Wales - I live on the South Coast of England). It would have been nice to know who the installer was prior to them phoning me out of the blue to arrange a site visit! A surveyor was quickly dispatched from the installation company soon after which the the solar panels were installed on the roof followed by an electrician the next day to connect everything - job done! and it all works. From my experience City Energy are a well organised and efficient company and would recommend.

Fast. Efficient. Thorough knowledge of thier work. Polite. Friendly. From initial contact until job finished. Fantastic . Thank you

Very satisfactory service. Good job, well done. Customer Service was exceptional. Easy to contact too.

The process took quite a long time because there appeared to be difficulties with one of City Energy’s installers. However, the crew that eventually arrived were definitely worth waiting for. The three of them were all friendly, polite and efficient; it took less than four hours to get the panels up, the electrics connected and for us to be told how it all worked. City Energy’s staff too were all on the ball. I don’t know exactly what happened in our case but I doubt that other customers will have to wait so long. Very happy and nice to see the in-home display unit not having to work so hard!

Happy with the solar panels but the service has been abysmal, I’ve had the scaffolding up now 3 weeks after the work was completed, I’ve called 3 times and get no clarity on when it’s coming down, the guys that installed the panels made a massive hole in my exterior wall and my email complaints been ignored twice for over a week now, they moved a load of tiles of the roof that are hanging there dangerously and again my email complaint ignored. So now sat here with scaffolding up, a massive hole in the wall hoping a tile doesn’t land on me

Applied for a Green Homes Grant through City Energy Ltd whom I found listed on the Devon Council website. They sent a Surveyor who did all necessary checks. City Energy told me funding had been approved and I was eligible for Loft Insulation and PV Panels and they were assembling a Spreadsheet with all dates etc. I called them to say that for the following 3 weeks I was free except for one day. That was the day that the Scaffolding guys turned up, and couldn’t get into my property. Next day, I called City Energy to complain and was told the Scaffolders would be back in a few days. A couple of days later, the scaffolding went up and the loft was filled with Insulation. Wow I thought! Now we’re moving. The PV Panel team turned up only to say that I had special slates which needed to be ordered. This delay took 2 weeks with me calling City Energy almost every day to get a date for completion. Many times I couldn't even get through. Meanwhile I was receiving calls from Electricians saying that they were on they way to wire up the panels. I found that it was easier to progress the Contractors than trying to get an answer from City Energy. Eventually the PV Team turned up and informed me that following a meeting with City Energy, they could not fit the minimum requirement of panels. So, the PV Panel project was scrapped. I’ve spent almost 5 weeks with Scaffolding around the house, not knowing whose turning up or when, no available help from City Energy. Their Surveyor didn’t notice that my Slates were unusual, or that my roof would not take the Minimum 8 Panels required. All in all its been a dreadful nightmare. And now 5 days later, City Energy still hasn’t contacted me to apologise for their wrong assessments and rubbish customer relations. I’ve given 1 star for the Loft Insulation Team. Ps I still have 4 PV Panel rails 3 mtrs long on my property which needs removing.

If you are considering the installation of solar panels, I can highly recommend using City Energy! So let me share with you why. The Customer Service team were polite, informative and any specific questions I had, were answered efficiently. Matt the surveyor arrived as arranged, explained the process in fine detail and was extremely professional. The service provided did not end here though. I was able to communicate any further questions I had before the installation and always received a prompt response, even out of hours on one occasion. That is what you call an above and beyond service! The Scaffolders arrived on time, erected the scaffolding with minimal disruption to my working day and the cats were highly delighted with their new playground! Within the hour, the solar panel team arrived to complete the install. Again, this was carried out smoothly, I was able to continue working throughout the install and I could not have asked for a more polite and professional team to complete the job. Having an electric key meter, I could visually see the benefit straight away! Overall, I would like to thank City Energy for such a fantastic experience.

I found that the process was excellent though out the installation was completed within two hours from start to finish The work force were very knowledgeable of the process and would recommend them to anyone rating 10/10

All good. Job done