I really appreciate Lizzie Moreno for her support in responding all of my questions. It was really a seamless process.

I had Reiss helping me and he was incredible!! honestly, I could not have asked for better help! He explained the whole process of what will happen and the costs. I am so grateful

I was communicating with Natalia and she was very nice and extremely helpful

Do not buy ICB Payroll Management I have been sent an out of date course. The assignments are copied from earlier chapters and there are incorrect answer sheets to the practice questions so there's no abililty to practice the concepts. There are references to years as early as 2019 so its impossible to tell what has actually been updated. The tutor was unable to provide basic information about the exam and marked correct answers wrong because he was confused. I made a complaint and was told they needed 28 days to investigate. We are now past that and I am being told the curriculum team needs to look into the issues. These are not complicated issues to look into and there is no timeframe being given for this. They need to refund the money they have taken because I cannot trust any of their resources. Customer support keep saying they understand my frustration but are unable to resolve this or provide contact details for someone who could. EDIT: in response to Oxbridge's comment, there is nothing in my complaint which should take any substantial time to investigate. I am being stonewalled. I have asked for a refund and believe Oxbridge will continue to stonewall me in hopes I will give up.

Chris provided good assistance in helping to organise an enrolment call.

Great help.

What an amazingly helpful organisation - I went to submit an online form and a live chat box popped up. I have just managed to get all the questions that I needed answers to (and a few more that I didn't know I needed) answered. Natalie and Ayesha were incredibly helpful, friendly and informative. If you are considering home learning I would definitely recommend a conversation with Oxbridge.

My A level chemistry tutor James Oliver has helped me tremendously with this difficult subject, responding to my emails quickly and answering all my questions in detail. Zara Lampey, my politics and history tutor has similarly made my studies easier with her insightful responses to my questions. Both tutors have gone above and beyond specifically at the stressful time that is applying to University. I cannot fault any of my tutors they have all been great so I would recommend Oxbridge to everyone!

I spoke with Natalie today and she answered my questions in the English course very well, thank you

Quick response

I do not understand why I've been asked this question when I have only just purchased the product? We have only just started using it and it's far too soon to comment on product or service quality. Still, so far so good.

Awful communication, took almost a year to get my certificate. Also... to be honest the course was not engaging at all. I'd advise going anywhere else.

The course was going great then for no reason I couldn’t log in, after a lot of attempts contacting different representatives from Oxbridge and still no resolve to the issue I’m at a loss as what to do I have a course that I’ve paid for and no way of accessing the training really really not happy

I have received 5 star customer service from Reiss. I have total confidence with the company and I’m looking forward to completing my chosen course.

Rang to enquire about A level courses for my son. All my questions were answered in full and we've subscribed. Hope the courses are as good as the customer service!

First of all, ignore the Trustpilot score, notice how most of the good reviews are actually about the sales team, not about how good the course is. They specifically ask customers to give good a review on Trustpilot describing how helpful the sales rep. was, with the excuse that their performance appraisal is upcoming. Which is probably not even true, they just use it as an excuse to inflate their score, because if they really wanted to get feedback for their sales team they'd make you do it on a private form on their website, as the sales part is just 1% of the overall experience. Once you actually start the course, you then find that you were basically just sold lies, in fact tutors are often not even qualified (A quick search on LinkedIn will tell you everything you need to know about your tutor) for the subjects they are supposed to help you with, and they don't even bother answering your questions properly, if at all. I sent a follow-up email to a questionable (at best) statement my tutor made on the 18th of September, still no answer to this date. The feedback on the assignments has frankly been abysmal, definitely not something you would pay upwards of £700 for. They literally just paste a screenshot of the model answers, with no further explanation. The funny part is that the none of the model answers, or the assignments are actually produced by them. They just copy and paste questions from past papers, but it gets even better! The material they provide, is often incorrect and unreliable. For example I pointed out a major mistake (the kind you would expect from someone who has no clue about the subject) 3 months ago and they still haven't even bothered to correct it! Not only that, but the material doesn't even contain everything you need to complete the assignments they put together. I ended up asking for a refund, to which they replied with "This has been raised as a formal complaint which means it will be investigated fully by our Student Support team. Once we've looked into this, we will send you a full response." It's been almost three weeks since then, and unsurprisingly they haven't said anything back at all. They didn't even reply to my follow-up email from last week. I simply can't overstate enough the fact that you are not getting your money's worth with this course. What they're likely going to say now is say that since I've been enrolled in the course for more than 14 days, they are "unfortunately" unable issue a refund, completely disregarding the fact that I have received no value whatsoever from their course or tutors. If anything, I helped them out more by pointing out embarrassing mistakes and omissions in their material. All I can say is that you should stay well clear of this company - and in general all online learning providers. Just put the money towards a tutor who is actually qualified and proper books that cover the specification of your exam board. Everything else, like past papers and high-quality learning material (certainly better than what you're getting here) are available for free online. Edit: Yes, of course you're not familiar with the private form, because you don't have one. You choose instead to ask people to leave stellar reviews, increasing your score, for something that accounts for less than 1% of the overall experience, misleading people into thinking they'll be in great hands, which in my experience has definitely not been the case. Does someone who got a D in Computing and a Bachelor of Arts in Media/Multimedia count as a Computer Science expert in your view? Because that's who was marking my assignments. Plus my actual Computer Science tutor (who somewhat confusingly wasn't the one marking my assignments, but that wouldn't be an issue if the people marking the assignments were actually good and provided meaningful feedback, perhaps even with decent grammar) The major error was identified and acknowledged three months ago by your Head of STEM. Though I have to add that I also had to go back and forth with him a couple of times to actually get him to acknowledge the full mistake, because his initial response still contained mistakes, which you really wouldn't expect from a qualified tutor on something that is literally in the first section of the course. Edit 2: I'm afraid you are the one fundamentally misunderstanding things, I suggest you read back my review carefully instead of accusing me of misunderstanding how the course works. Your Computer Science tutors unfortunately have not given the impression of being qualified. Certainly the credentials available online of one of them (the one who got a D in Computing) do not match what you have said. I also really appreciate how you successfully avoided all the other points I raised.

Efficient and helpful even in difficult financial circumstances

The person I spoke to was professional and addressed my questions and concerns, the telephone call was not rushed and all questions were addressed overall very happy with the service. This was my first contact with Oxbridge online learning.

I did the Level 3 Counselling Diploma, and it was a smooth experience from the beginning to end. My personal tutor, Kelly, was always responsive and friendly. Each unit was marked very quickly, so I managed to finish the entire course in around two months. This worked very well for me, since I needed to have a flexible course that suited my schedule. The only tricky thing was that sometimes the questions were worded in a confusing way. However, this was fine for me since Kelly was always able to clear up any misunderstandings I had. Overall, would recommend!

From the first telephone conversation Craig was extremely helpful, gave me all the information I needed and helped me to apply. I was impressed with your A level results and also the flexibility of your system. My son is in an online school and as it is getting more structured over the years, i.e., more like a conventional school (only online) and less of a home school, I started looking for other options and found Oxbridge.