They shipped me a DE filter where the first was damaged and the replacement had a broken bleed tube filter. At that point, they said that the second part was not part of it even though it was in the box and even though the bigger mode shows it in the pictures on the site. If there is a way by which they can try and squeeze you for a few more bucks or find a loophole in any of their commitments - THEY WILL TAKE IT! If you are looking for a fair company with great customer service - go elsewhere!

Bought $100 battery/motor box for watertek pool blaster max from pool supply unlimited in June 9, 2022. New unit charged normally when used first time. However, new unit would not accept charge in mid Sept. Called pool supply unlimited and their position is they have no obligation for selling faulty equipment; take it up with the manufacturer. My warning to you is beware of their shoddy business practice. You’d be well ahead purchasing items from the manufacturer rather than pool supply unlimited.

On 08/08/2022 I bought a Maytronics motor for my Nautilus Pool Vac. the motor arrived and I did a bench test to make sure it worked.It was sporadic and then wouldn't work at all. Pool supply unlimited wouldn't deal with the issue pushing me off to Maytronics because I tested the motor and invalidated the warranty. matronics response through pool Supply Unlimited was that this was an exchange and the motor was brand new. today I finally decided to open the water tight motor box to look at the motors. I was very surprised to see the box was 3/4 full of muddy murky water. No wonder the motors wouldn't function , I'm surprised they worked at all. The screws on the motors were rusty and there was calcium deposits on the motor housing. I have contacted citi Cards about the incident and they are investigating. Stay far away from Pool Supply Unlimited , they are not a reputable business

Nobody answers the phone. Will only talk via email. RED FLAG… bought a diving board. It arrived liked it went through a war. Pool supply Unlimited acted like it was my problem, not theirs. They did nothing for me. When someone finally did call me, they said they can’t do anything and hung up. Idk how business like this don’t get shut down

Do not buy from this store!! They charged me over $1,400 for a product they said was in stock and would be delivered within 8-9 days. Never received my part so I called this week. They said they didn’t know what happened to it and that they would get back to me. They never contacted me so I called this morning. They said the tracking system went down and that they wouldn’t know where the product for the next few days. I asked what happened when I called earlier in the week. They didn’t know. This is when I started getting frustrated because I feel like they will say anything to get a sale no matter if it’s true. I asked for the representatives name and he refused to provide it to me. I asked to speak with a manager and he said they weren’t there. I asked to have a manager call me back and he said they wouldn’t call me until next week. This company’s customer service is absolutely horrible. They only reason I purchased from them is because I was told the item was in stock. Such a joke. Complete waste of time and money.

THIS COMPANY IS A SCAM. Said they wouldn't send us the product because they looked up the address and there was no pool in the backyard of the address they were shipping to. Said the only way they could send it is if we give them a wire transfer even though they had the money on hold on my card. do not use this company

Order # 03978840 I left several messages and spoke with a gentleman 10 days ago and sent several emails to get my refund for the backorder pump but nothing happened and one returned my calls or emails. I'm going to disputed with my CC card company and will report that refund issue to BBB to start with. I will never buy from you again

Ordered a new salt cell and received a damage product. It leaks around wires. When I emailed for replacement, they told me they don’t warranty their products . Total rip-off. Never Order from this company.

This company seems to be a real scam ! They lure you with better price than competition but will never send you the product. When you call the customer service, you land a poor recorder message. You can only left a message and of course nobody call you back...Stay away from scam website like that and check for real company before buying pool supply.

Received broken and chipped tile offer me a low offer and I refused the guy started going off on me

I would give "0" if I could for customer service they provided. Before I place order I chatted with them and was told item is in Stock. Once I placed the order I got email stating it was special order item and they have no ETA on when it will ship. Then I called back again and was asked to cancel the order and wait for refund to be approved. When I asked them how long will refund process will take. No straightforward answer. I belive this company is trying to rip people off. Beware before you order from them

Ordered a $5500 pool vac with 3 day shipping. it was shipped to us in a standard carboard box. The vac was smashed up. It was delivered 2 weeks ago and still no resolution from the company. All they do is ask for more pics and never respond when they say they will.

As noted by others, this Company appears to be a scam. Credit Card was charged 4 months ago and was told items would ship in a few weeks. No updates, after repeated calls, emails and chats, got a response the item was shipping directly from manufacturer in a week, That was over two months ago. Last contact was three weeks ago with a promise of quick response. Crickets. CA OAG next.

TRY BUYING A JANDY VSP PUMP. You’re redirected to a Pentair. Bait and switch BS. Jandy quit the internet years ago; simple as that.

This is a scam website, check their BBB rating and BBB complaints and decide for yourself. I ordered an item and they immediately charged my credit card for the item, shipping, and taxes. Four months later no shipment so I canceled. They still have not credited my credit card. I've filed a complaint with the FTC and the BBB. The only time you hear from them is when you prompt them, otherwise the only thing you hear from them is crickets. This is definitely a buyer beware website. Check the BBB, they are rated F and have hundreds of complaints.

Pool Supply unlimited have got to be notorious for selling reconditioned used equipment as new had trouble with salt generator only to find out it had been messed with before I received it unbelievable. Service and trying to contact them is almost impossible your lucky to get seven days warranty never mind seven years all I can say is if you want to get ripped off buy from them. They got me good buyer be ware

Bought a grundfos recirculating pump for my hot tub. Took 2 weeks to ship and pump housing was damaged. Notified Pool Supply Unlimited and was given a return label to print out. Two weeks later, I received a second pump. This time the pump electrical connection box was cracked and a wire insulation was cut. I notified Pool Supply Unlimited again of the problem including pictures. No response from them. Sent another email and after 10 days I was told that they were researching a solution. Someone finally called but proceeded to talk about the problem with another order. The customer service person looked up my pump order and said they could send out another pump. I told him that I could not wait another 2 weeks to get another pump since I didn’t want my hot tub to freeze up. I told him that I would use an old pump cover and shrink tubing to fix the damage so that I could get my hot tub in operation and prevent freezing. Customer service informed me that I was accepting the order as is and there was nothing for them to offer. I thought that a partial refund was in order but they said that they could only replace the pump. So their remedy was for me to wait 2 more weeks for a third pump meanwhile my hot tub freezes up and I then have major issues. I think not. This company has the worst customer service and are not the sharpest knives in the drawer. They tried to blame shipping company for the damage wiring, which was cut. It clearly came from the factory that way or Pool Supply Unlimited was selling seconds, returned or reconditioned product as new. Truly disappointed. I will never buy anything from them.

We purchased Raypak E3T Electric Heater that stop working after one week of use. Tried contacting Pool Supply Unlimited to help with warranty on heater. As the company Raypak does not deal with residents directly. No help at all. We contacted warranty service provider as Raypak indicated which is over 100 miles away and we have to pay $100 trip charge twice to get any help with heater for repair and warranty. Pool Supply should contact Raypak for us and Raypak should send serivice provider free of charge.

I purchase from POOLSUPPLY UNLIMITED a Water Tech Pool Blaster Spa Vac and Seaklear Tile Cleaner on 07/06/2021 and the Pool vac showed up a week later and was retape & used package and parts missing. The Cleaner has never showed up. I emailed 5 times and called 6 times and as of 09/28/21 no one has called back or help me get my items. This is the worst company I have never dealt with don’t waste your money.

The filter way "delayed" by a month from their supplier, but not back-ordered. Then when it did come, they sent me the wrong one. They sent the 75 sq ft filter instead. I emailed and called them for three weeks and they never picked up the phone nor answered my emails. It wasn't until I submitted a charge back with my credit card company did they provide me a RMA and instructions to return the filter.