Ordered pool chairs....we received no other communication from this company other than them charging my card approx $1500.00. I emailed/called many times to make contact and ended up having to have the Visa Fraud/Dispute department investigate the charge. I later cancelled the order and actually received the cancellation confirmation from this company....never got my money back though. Stay away from this company...they steal your money!

Received pump damaged, communication is problematic. They did make good on the replacement.

Don’t order from this company , this has been a nightmare when it shouldn’t have to be so difficult , they sent me a part that doesn’t work and is faulty and now refusing to send me details to send it back for a refund telling me to contact the manufacturer which there is no details who the manufacture is. This interaction has been a horrible experience and I should have read the reviews 1st I should have known better . Now I maybe be out $521 dollars .DONT ORDER FROM THEM .

I ordered on May 17th, and immediately received an email that they would send tracking info when the pool shipped. June 1st, I called and left a Voice mail and sent an email. The Voice mail was never returned. The email was returned 5 days later and told me my order would take another 6-8 weeks to arrive. I stated that was unacceptable and he gave me a number to call. I called that number and the lady could not find my order. Left another voice mail, it is 3 days later and still no return call. Cancelled the order through my bank today.

This company has disgusting customer service. Multiple emails and voicemails over a week were ALL unanswered. Their recorded phone message says how they've been working 16 hour days, blah, blah, blah. And how much they appreciate "your business". With any luck, this company will be out of business and off the web - soon.

***Buyer Beware*** (F rating with the Better Business Bureau) I am on the phone now with the credit card company. I was baited by the great price, but when the package arrived, the item was completely different with a model number that does not match. After a week of discussions, they will not refund my money. Their reasoning is that it is the same brand. It’s like buying Ford Mustard, and receiving a Ford Focus at delivery. They feel that I should be happy because they sent me a Ford, so no refund. So now I am responsible for a couple of hundred dollars, and still have to buy the correct part. The credit card company says that it can take a couple of months to resolve. I can’t speak of poolsupplyunlimited.com initial intentions, but this really feels like a scam. Michael, Florida

Don't buy here. I ordered a replacement for a gecko tsc-56. After calling them the told me the tsc-8 10 button is the correct one. I ordered it from the Netherlands. Once received i obviously tried it, and not working. Guess what i needed the 8 button. Called them again to swap it with the 8 button. The answer was No you tried this one so its used. Hello??? Of course i tried it i need yo find out if it works right? But not in their opinion. Its used so no swap, no return Awfull company.

LOOK ELSEWHERE!!!! TERRIBLE COMPANY!!! Company shipped the wrong water slide June 8. Customer service was terrible and couldn’t help me replace the slide. I ended up contacting the manufacturer to ship me a new slide. It’s now almost 3 months later and the company hasn’t gotten the old slide off my yard. They made us load up the old slide which is extremely heavy to put in a box which they never came and got. The boxes got ruined in bad weather. I also injured my knee loading the slide into the box. The company shipped us a new box with no date to pick up and said we have to load the 400 lb slide into the box again. My husband is a disabled vet and I hurt me knee loading the first slide and the company could care less. I would never purchase from company. The service representatives have been unprofessional and unhelpful.

Quick to take my money but haven't received order. It's been over three weeks. They also will not return phone calls, emails or web tickets. I've left voice messages, called both local and toll free numbers, emailed their sales department several times and put in two web tickets. Their recording says it's because of COVID and how they work "sixteen hour days". SHAME ON THEM for using a pandemic as an excuse for ripping people off.

I bought a pool filter from them and it never showed up. Do not use them.

I bought a $770 pool from them. It came with a leak in the seal. No one will return my calls or emails so I am basically just throwing $770 down the drain. Never again. Don’t recommend AT ALL.

CAUTION! ... CAUTION! ... CAUTION! I would not buy from this online seller again. I purchased two crank wands to raise and lower my outdoor sunscreens over my patio. 22 hours later I received no notice from them that they had shipped my order, and I decided to cancel the order. I sent them a request to cancel the order and an hour later they sent a notice that my order was shipped. However, when I went to the UPS website to see the status of my order, it only stated that a shipping label was printed and the item was still with them (had not been picked up by UPS yet). It's clear that they simply did not want to cancel my order. It's hard to believe that for a measly $43.00 purchase they are willing to risk the reputation of their business by cheating a customer. Pretty sad and shady. STAY AWAY from these clowns folks, they don't know how to run a business.

DO NOT BUY FROM POOL SUPPLY UNLIMITED! I ordered a $300 salt cell part, was charged immediately and paid another $22 for UPS delivery. 2 weeks later, no product. No one answers the phone, and the auto-reply email said: "Our goal is to reply within 336-528 hours so you can better plan your swim season." For real!! Stay away from them!

I do not recommend this company. Poor customer service, no follow up at all. You have to call like 20x for someone to actually pick up the phone. I ordered a pool 2 months ago. I received no shipment confirmation when it was shipped back in May, pool was sent back to the warehouse because freight company somehow had the wrong number for me so they were not able to set up delivery. I had to reach out directly to Blue Wave Products CEO to get my pool and resolve the issue that Pool Supply Unlimited could not resolve. As the dealer they should have been on top of this situation...i received shipment confirmation once the pool had already made it back to the warehouse. Had they sent shipping information out on time or followed up on my order perhaps this could have been avoided. I spent hours reaching out to UPS, Pool Supply, and Blue Wave. No one ever bothered to call me back from Pool Supply with updates or resolution. When I called the customer service rep he blames Coronavirus.. no we can't blame everything on Coronavirus. Beware of their poor practices

Our experience with them had bumps, but it turned out well. I was searching for a pool heater, and found them to offer the lowest prices, including worldwide shipping with UPS. ✔ Their system has a separate "global checkout" which is processed by a 3rd party, Zonos, and payment using CC or PayPal. There were 3 issues: 1. There was a coupon, but no coupon field in the global checkout form. In a live chat, the rep told me to pay, and they will refund the coupon amount. This came true. ✔ 2. There was an option to "Prepay duties and taxes" stating: "Guaranteed Total Landed Cost! - No additional taxes or duties will be applied to your order." I selected it, and the additional amount "Duties and taxes" was added to the Order Total. The invoice and Order Confirmation do not show the D&T part. I mentioned this to the rep who helped me with the coupon. He said "it's all handled". The UPS Tracking said "A missing commercial invoice is causing a delay." This took 3 days including the weekend. When UPS delivered the heater, they told us that there was no prepayment for D&T, and so they charged us $126 for D&T + disbursement fee. So I used the contact form of the PSU website to report this and ask for help. A case ticket was created, and the rep (another rep) replied: "The D&T were paid for, as we did contact them yesterday to confirm these charges." She asked for the receipt we got from the UPS driver. I attached it along with the invoice. She promptly replied: "We will credit you these charges." This too came true. ✔ 3. CS communication was poor sometimes. Emailing their only address "sales" is ignored. Apparently, they only respond within a ticket created thru the contact form. Even in live chat, at two times, days apart, in separate subjects, with different reps, the rep joins the chat and asks about the issue, I reply, they say something like "let me see", I wait, and they never speak again. One time the rep left the chat room without responding to my question. Perhaps the New Year holiday had an effect. We now consider these issues minor, as the heater came in proper packaging, brand new, and it works well. ✔ Thru this bumpy process which took 18 days, the promised offer was delivered, and we're satisfied. So overall, this was a good deal, and the company completed the job successfully.

I chose this company because not only are they close enough that I could pick up my own order,but overall their professionalism was outstanding! I definitely recommend pool supply Unlimited for your pool supply needs! Thank you pool supply Unlimited!

KNOWLEDGEABLE ,FRIENDLY NO PRESSURE JAKES MY MAN

Order arrived on time. I needed another part so I called customer service and spoke to a friendly guy who was very helpful. I would order from them again

O bought Aquarobot Breeze , its doesn't work, poor quality, I called to the seller, no support, nothing, they told call to the factory, but factory do nothing, my pool green, robot is broken, only loose $400, ion this time its one month like the problem is.

I purchased an expensive pool cleaner, advertised to be able to sweep leaves from the floor of my in ground pool. I tried it once and it failed miserably. Clearly it was mis-advertised. I contacted Pool Supply and they informed that "we're a reseller" and would never accept any return once the box was opened the device was used, even once. They were quiet abrupt as well, as if I should know better to even request. I spoke with multiple mangers and service people including Jesus Romero and Tauro Suarez. I even had approval from the manufacturer to accept it back if Pool Supply would first refund. They again refused An awful company and I will never do business with them again !!