Part worked perfectly but I can’t locate any emails regarding my order.

High prices of shipping a slower delivery. Can’t use reward points all at once anymore

Shipped quickly and received in good packaging. Installed it within 2 weeks and it works great!!!

Great communication and super friendly. Easy to work with - thanks!

When I'd ordered the wrong pump, they made it easy to return it and get a new one on the way.

The products they offer, the order process, the delivery speed & careful packaging were all great. They made finding what I needed fast & easy. My only difficulty is that their order quantity is in sq. ft. -- which makes sense for new installations -- and I needed to repair a specific number of broken tiles. Trying to convert from tile count to sq. ft. was not as easy as it could have been, BUT, their customer service was very helpful. I would definitely buy from them again.

I placed my order on 05/28/24. I called around 10-15 times over three months to get a tracking number or any sort of update on when I could expect our order to arrive. I was given three different ship dates and none of them were valid. I had to keep calling in and no one could give me an answer as to why our item hadn't shipped. I just was always told that they would reach out to the shipping department and then if I didn't hear back in 48 hours to call back again. This went on and on for three months. I finally talked to a Ricardo in sales at the end of July and he got me a tracking number and we received our order.

I received my order

The replacement parts in ordered and received, which are hard to find, were the exact replacements I needed. Great online order experience.

Everyrhing

Terrible customer service and the restocking fees for a return are ridiculous! Proceed with caution

Parts ordered were shipped quickly and were as advertized, and returns were easy.

I received the lift sooner than expected and it is working well. It allows my husband to get the physical rehab he needs and is making his recovery so much better than before he had access to the pool

It seems as no one is interested in honoring the warranty on this filter. Would not buy from this co.

Heater worked great once installed. My only issue was that the heater was left outside by my garage door when I wasn’t home. I never received a phone call from the freight company to schedule a delivery date. I wasn’t able to inspect for damage. Luckily when I got home I opened it and inspected it to find no damage.

Delivered as planned

Great fast service!

I received my order, and there was some confusion regarding quantities. I called customer service who inter the ordering procedure. The same as I did following that the shipping department called me to say that the order was correct and I needed additional product which was gonna cost me much more money. I was very pleased with the service as sent me the product. I needed free of charge understanding how I could interpret it that way, very pleased with this company. It was nice to be Treated extremely well. I definitely recommend!

Quick shipment. Easy install. Filter elements seem to plug up quickly and don't backwash. Have to remove them and clean them individually. Taking a long time to get the pool clear agian.

2 1/2 months wait for this part. I called 3 times to inquire, each time I was told someone would follow up and that never happened once.