The customer service rep was knowledgeable and very friendly.

We owned our own optical shop for over 40 years. I ordered my first pair of eyeglasses that we didn’t make ourselves from Glasses Pro a couple months ago. I was very pleased with the quality of the frame I choose and more than happy with the workmanship In lens grinding and mounting. The prescription lenses were perfect so much so I just Ordered and received a second pair.Also 100% happy with them.

they fit my glasses very well

Very good experience with GlassesPro. Thank you!

Good communication with excellent customer service. I would say it’s more than a great deal and bet my money I’ll be back for another two pairs using BOGOHALF coupon! :)

You had the replacement frames I needed. Satisfied customer here.

Quick shipment, great prices, would not hesitate to order from again.

Update: I received a call today from a glasses-rookie employee. I was politely asked to take down my review due to this being a family owned company. I ask the person if he was related to the founders of the company, he says NO. The take-away, Walmart is a family owned company. Not to be confused with a family run company. Almost all businesses are family owned. It would be funny if it was one guy in his mom's basement outsourcing his orders to a Chinese sweat-shop. Original Post: Shipping is backwards-slow. Have yet to receive an order made a week ago. Just received the tracking. It's still in Seattle. Needed them for a job interview. Now I have to attend with a broken pair of glasses. So much for first impressions. I'm upset, to say the very least. Last time I order from these guys. Hire more people and/or get your shipping department in order. I love my grandma too but I wouldn't have hired her to handle shipping.

If I could leave zero stars, I absolutely would. It’s clear they don’t own their merchandise and just order it as it takes forever to get your order. Once I receive the order, the item which I have another color we’re completely stretched out it takes days of back-and-forth to find out that they charge you for shipping and then charge you a restocking fee. This company is completely incompetent. They even called me the wrong name in the email. It’s absolutely absurd. Do not buy from this organization. There’s so many other companies out there that don’t offer such a severe warrantee and take forever and have better communication. I love this response but if you read the reviews on the Better Business Bureau, it clearly shows their level of customer service as well as their response time so you can leave any response that you like however, the truth is in the reviews.

I ordered the glasses a month ago and never received them. When I contacted the company they said an email was sent to me trying to confirm the address because they didn’t recognize it. I never saw and email and the company never followed up with another email or phone call.

The GlassesPros website had very clear photos and descriptions of the frames. Easy to order the frames I wanted and they came quickly.

The Helium frames I ordered received in excellent packaging today! 📦 Thank you for selling high quality frames! Excellent company will definately purchase again from them 😀

Great, immediate and empathetic customer service! My sunglasses are perfect and just what I ordered. Package was carefully shipped as well.

My son is always breaking his frames and needed a site to buy his frames directly. It was easy to find and buy on the site. Will buy again soon. 10/10!

I placed my order April 18th After the 12 day estimating processing handling and shipping time that it was supposed to arrive I started emailing and calling glasses pro. My calls were always re-routed or the phone would just ring and my emails would say there was already a claim and I could not email anymore. However the claim was never addressed

Worsted ever I don’t like

My glasses came with a problem, they were very helpful, and exchanging was pretty simple. They allowed me to keep the ones I had until the replacement came. My frames were on back order for 3 weeks but once they got them in it was less than 2 weeks and I had my replacement, which are perfect. Everyone I spoke with was very nice and helpful.

Easy to order. Contact got response within two to three days, longer than expected. By the time, I took a chance and placed my order. Informed my order has just shipped. Hope I ordered the right color for my clip-ons.

Great experience great product

Super fast delivery and glasses were just as described. I haven't gotten the prescription put in yet. Thank you.