Very poor customer service with great delays in getting any answers. Been waiting weeks for my frames. Yes, just frames. No rx and it’s taking an insane amount of time

ORDERING ONLINE WAS VERY EASY PROCESS. I JUST NEED TO SEE HOW IT GOES WHEN I RECEIVE THE GLASSES WITH THE PRESCRIPTION. THIS IS MY 1ST TIME ORDERING FORM GLASSESPROS.COM IF THIS GOES WELL, I WILL BE ORDERING AGAIN IN THE FUTURE.

Received clips after three weeks and didn't fit correctly. Was told they are correct and to go see my obstetrician and have them fit them correctly.

Great prices! Easy ordering & checkout!

Everything went wrong. According to your shipping policy, I should have had my eyeglasses within 15 days. I have yet to receive them. I ordered them on April 10th. I requested a refund and received an email five days later that the item was shipped. It’s now a week later and I received an email today that the item had just been shipped. I no longer want the eyeglasses and ordered two pairs (buy one get one free) from another company that I received in seven days. I will be returning them, if I ever receive them. I am still requesting a full refund. They are no longer needed.

was super easy to place order and pick out glasses

I had a very good experience with Glasses Pro and they provided me with excellent service in a timely manner. It's always great to receive good customer service, especially when it comes to something as important as eyewear. If I have any further needs for glasses or other eyewear in the future, I will be returning to Glasses Pro, since they were able to provide me with such a positive experience

If you're looking for glasses at a discount glasses pros the place to go every kind of glasses at a discount price

I love to buy frames to replace the old ones it's easy and my glasses are like new with in a few days they arrive the number is inside your old frames easy to order and you got a new pair of glasses I've done it many times

I just received my glasses and omg I’m obsessed I love them so much I finally can see and they were super cheap even with the blue screen protector. I highly recommend glassespro <3 I will never get glasses anywhere else again

Got the product as described. Took a long time for the order to process and even ship. Around 2 weeks order to door. Today everyone wants everything right away, which is ridiculous, but they were very slow compared to normal websites. My order was just a plain pair of sunglasses with no prescription added. Price was better than about everywhere though with the first time buyer discount.

Quick and easy. Was able to get discontinued frames and have my lenses put in at low cost. Came fast too!

My glasses were very affordable. Shipping was fast and arrived in a few days. Customer service responded quickly when I had a question.

easy experience.

The customer service team is great! If you order glasses online, you know how important that is. I also love the varied choices of frames they have. The usual place I order from didn't have the ones I was looking for, and neither did every other site I checked. Only Glasses Pros had what I wanted. (It's very hard to find rectangular, white, plastic frames!) Thank you to the team at Glasses Pros!

I appreciate that customer service addressed my inquiries in a timely manner but it would have been nice to be contacted by them to inform me that the frames I ordered were of stock. I ordered my frames on March 30th and they were shipped today.

Took way too long to get the glasses I ordered. Over 4 weeks seems excessive.

Been over a month, no glasses and no answer when reaching out.

Excellent customer service! I received a great looking product but in a size that didn’t fit, and the helpline was responsive and accomodating to fix my issue with a replacement for a better size. No fuss, no friction. I’ll definitely come back here for my next pair of glasses after this pleasant experience!

It’s too bad the customer service team takes forever to answer you. So many reviews online state this, but I figured I’d try anyhow. Lesson learned. Order originally placed 3/22. Had an issue with my prescription so the updated order date was 3/28. By 4/16 I hadn’t heard anything, no order update so I emailed their support email asking for an update. 2 days later, with no response, I called in. The phone just rang and rang with no answer. Call back in 5 minutes and finally get a woman. Not once did she even apologize for no one getting back to me. She said they get bombarded because people send an email and then also call in and now there’s two tickets for the same customer. She basically redirected the blame on me for emailing and also calling. The only reason I even called is because no one answered my email. So it turns out that my order had been shipped on the 13th, but apparently they don’t send a shipping notification to let you know they’re on the way. Shipped the 13th but as of the 18th it still says label created and waiting for carrier pick up. Overall she was rude and could have handled the situation with much more empathy. There’s plenty of other sites out there offering the same product with better service.