I ordered frames and lenses on Oct 1, 2022. I was supposed to receive them in 10-15 days..fast forward Dec 1, still no glasses. I reached out several times...usually no response. Tried cancelling my order and getting my money back. Finally got the glasses, but I can't see clearly. Everything is blurry. Trying to return the glasses and get a refund. It is now Jan 4, 2023 and still no response from company. I would never order from here again. Horrible customer service, poor quality. I would give zero stars if I could!!

Easy to order glasses

Ordered glasses on august 31st. It is now September 28th and all I get is a run around from day one and now support just hangs up on me. They Shipped it somehow to the wrong address. They have my billing as 3060 but yet my shipping was 33060 but i called them numerous times to make sure they got the right shipping address and I even had support call me to confirm the shipping address yet they still sent it to the wrong address and that took nearly 3 weeks itself. Don’t waste your money. The negative reviews speak for itself and the way customer support treats you is a joke. They yell over you,don’t let you a get word in,they lie and hang up on the phone on you or leave you on hold until you just can’t wait anymore. Horrible experience.

The glasses have oversize bifocal lenses where it interferes with the distance lenses and makes the glasses almost unusable. I've purchased glasses from several vendors both online and locally and nothing like this has ever happened. The lab glassespros uses clearly does not know what they are doing. I raised this issue the day I received the glasses and as of this writing I keep getting the run around from customer service. This has now extended beyond the 5 day return period so I will be forced to seek a resolution and refund through Paypal.

I appreciate the prices offered by GlassesPros. Glasses can be expensive, especially with specific prescriptions, and they have cute styles for affordable prices. They also offer quality add-ons which are good for people who have various vision needs.

It was supposed to be buy one get one at 50% off but it didn’t give me the 50% off the second pair. Called and could not get a live person to assist me. Very frustrating and disappointing. Sept 26, 2022

Found exactly what I was looking for and easy check out! Hope it works out as the return policy is strict- only 5 days to return with 10% restocking fee.

As you can see from the review immediately before this one on August 9 you did hear from me as I had not yet received my frames that were ordered in June. And on that date you responded to say that the shipping label was created but they were not mailed out yet. So it’s anyone’s guess when they actually arrived, and I noticed that you didn’t bother to write the actual arrival date. But as the customer I have told you that they have been broken and sitting in my drawer all summer and I could not locate the email or your website searching the frame style and number. Yes it is unfortunate that you have such a poor customer service that you will not even believe your customer 4 weeks after the warranty period ended. All I am asking for is a replacement frame of the second pair that arrived 2 months after I placed the order. It clearly did not last a whole year. You’re a call-center spokeswoman said that the warranty started from the time I placed the order in June before hanging up on me. There is nothing Hassle Free about this broken hinge return. If you replace the broken frames I will take down this negative review. My husband has managed Customer service for many years. He is assuming you must have a lot of customer complaints if you cannot honor your warranty so close to the date.

I love my Takumi glasses frames, the color, the fit, the style, the magnetic sun clip, but they are old and appear to be discontinued. GlassesPros was able to obtain a new set for me. I am thrilled that I got my desired frames, but also that this online purchase was easy and regret free. GlassesPros notified me that it would take several months to obtain my frames and gave me a choice if I wanted to continue with the order. I confirmed. They again notified me when the frames were about to ship, when they were shipped, and when they were delivered. Good service and a positive experience.

I am on the business day 22 since I place my order, I have call several times and they say they don't have any information about my glasses yet. Order is still showing as processing and don't get information about it. I think that this is fraud and I will join the class action law suite if I don't get any response this coming week.

My glasses came as expected. Glasses Fit great with no problems. Customer service was also a great experience. Would buy again.

Awful. Had an order in for 2.5 weeks and still have nothing but a tracking number that says "label created". Called to cancel and they said "since it's been shipped" (which it hasn't, they just created a label) they wouldn't be able to cancel the order. The woman on the phone also tried to convince me it would be "best" for me to ship the item back to them (out of my pocket) and didn't mention that there would be a restocking fee if I did so. I had to ask myself "will i then have a restocking fee after paying out of pocket for return shipping" and she admitted they would. Awful company that only looks out for their own interests. Now I have to RTS and dispute the charge with my card provider. Will never consider this company again and neither should you!

Great experience easy to choose and fast check out very pleased!

This was so easy and fast I'm going back to do some more shopping thank you!!!!

I ordered a pair of glasses that turned out to be on back order. They didn’t tell me until the Friday before a holiday weekend. They asked me what I wanted to do to proceed. I responded immediately and told them very clearly that I wanted a refund. They don’t respond for hours until right before closing, and instead of complying with my request for a refund, they tried to “stall” and pressured me into keeping the order for a 10% off discount on a future order (not this one). They already told me the timeline for the back order and I made a clear decision to get a refund, yet they take their time to reply and not even comply with my request. Such a hassle.

Glasses arrived packaged nicely. Communication/updates were great. Saved money on my favorite brand- Silhouette. A+

Great fast customer service

The pair that I got was exactly what I needed

I couldn’t be more pleased with my purchase and especially with the customer support I received from GlassesPros! One of the frames I purchased, while shown on their website, was no longer available in the US, but was available in France. GlassesPros reached out to the manufacturer in Paris and secured the frames for me! The two frames I bought are beautiful and the price I paid for them can’t be beat. I am thrilled that I found GlassesPros and will be a returning customer!

Great prices, Awesome support!!!!