Questionable customer service so far. I'm on business day 13 from placing my order. Status shows "Processing - Lens Order Submitted To Lab", I chatted with customer service yesterday and was told they needed to reach out to the lab for update, still waiting on response....?

Great customer service! Answered my questions fully in a timely manner

I touched the wrong button to rate my experience. While I have not received my glasses, the ordering process was excellent and I would rate it 5 stars.

This is the easiest ordering ever and they have amazing customer service!!

I like how fast ordering was. I didn’t have to go through the confusing steps of picking the lenses.

They were very helpful and fixed my order

Fantastic service!

I never received an email confirmation. When I called them I got one 7 days later. Tried reaching them to see when my item will be shipped customer service didn’t even answer. Big aggravation using them.

Placed an order and received an email from a gmail.com address letting me know that one of the pairs of glasses I ordered was out of stock, and they asked if I wanted to change the color. I replied with the color change I requested, and I was told I would receive an updated order confirmation and shipping information. Three weeks later and I have not received any sort of shipping update.

My order arrived undamaged and in an acceptable amount of time given my location and current worldwide shipping delays. At one point it was unclear where my order was because it had been shipped but the postal service claimed to not have received my order. Since I'm having similar issues with a different order from a different online retailer, I presume this is due to problems on the postal service's end, not GlassesPros. Customer service responded quickly to my question about the issue and later informed me immediately when the shipping information was updated by the postal service. The lenses are the correct prescription and seem to be of good quality. The price was better than that of competitors. Overall I am happy with my purchase.

Easy website navigation, shipping information and checkout.

I’d give them 0 stars if I could. After waiting 4 weeks, I contacted customer service and they kept saying the order was shipped. Finally after 3 months they said the frames didn’t pass inspection so I’d have to order a different frame. After over 4 months of waiting I asked for a refund. Contacted Smith directly, and a week later Smith sent my new sunglasses.

The use of the site was very easy and great options!

I was at my optometrist where I saw the glasses I wanted and they said if I didn’t order right now they may not have in stock. So I copied the code down and the style number and found the exact thing on the site and a much better discount and it took me five minutes to check out.

I love this company! Not only is the site easy to maneuver around, they have a wide selection of frames and the best price anywhere. Thank you

i questioned the order shipping time estimate and found the order mistake i made (the type of the lens). i would not realize it if the customer svc person asked me again. she/he was able to fix the mistake on the spot for me. very helpful.

I found a beautiful pair of glasses at my local eye place, I priced it out and it came out to be quite a pricey ticket. I found the same pair at GlassesPros.com with the top of the line progressive and transition lenses that came out to be a fraction of the price!!! Customer support is excellent and very responsive. I did contact them to find out the time frames. It will take a bit longer to get your glasses, as it is a family business. Over all I am VERY pleased with my glasses and the customer care that I received!

Happy with glasses that arrived, they were on back order, and l got the chance to cancel or wait. GlassesPros gave me a time estimate which turned out to be accurate. Prescription correct, cute case and worth the wait. Polite customer service.

I would not even give 1 star. After 2 weeks the website was revamped... and I lost all log capability. After calling and reaching out via chat I was told to create a new password. But my order was gone! they assured me that it was still being worked on and I would get emails along the way. I paid for expedited shipping. I waited over a month! and when they came I couldn't see anything!!! called them and they stated I needed a signed note from a DR. before they would refund. My doctor confirmed that they were incorrect and they stated a new pair of lenses would be coming ASAP... 2 months later they are still telling me they are waiting on the provider. So I ask for a refund. they would only refund part of the order.. hang up and send generic emails! I will be sending this very review to all the web. I waited 3 months. I was kind and patient but this is ridiculous I paid $240 bucks for NOTHING DONT USE THEM!!!!

Agent responded to my request within minutes. Customer service was 👌.