I ordered my glasses on February 9, 2022. It is now June 10, 2022 and I still have not received my glasses. By the time I get these glasses—if ever—my prescription will have changed!

Perfect service! Easy to order. So looking forward to receiving my new glasses. Prices very reasonable.

I wish I could give zero stars. Be careful. They put wrong prescriptions in glasses and then won’t respond for weeks. 5 day return policy so by that point you are screwed (especially if they are kids glasses like mine and they don’t verbalize an issue). Lots of great online companies to buy glasses but this isn’t one. And yes I tried to solve this issue with them without blasting awful reviews.

got a order 11 yr old broke both pair blue and brown so i re ordered a duplicate order first off they were no where near the 14 days more like 30 days then when i told them just cancel the order they sent me a tracking number we get the glasses both pair are brown no blue i complain get no where with them never do they own there mistake they blame me HOW THE HECK YOU BLAME ME WHEN I PRESSED THE REODER BUTTON I DID NOT PICK ANY THING I REOREDRD MY FIRST ORDER THAT WAS BLUE AND BROWN then computer generated reply's

Terrible experience and a scam if you encounter any issue with the product. You will likely have no repercussions if they make a mistake unless you know how to take legal matters to a Canadian company, because the U.S. address is only a P.O. Box location. The sunglasses came with defective lenses and I messaged them within 2 days. Initially, they told me that my reported defect is “impossible” and that I would need to get a note from my eye doctor. I provided them a script following a new eye exam and Glassespro quickly claimed the scripts were different and therefore the “defect” was my fault. I then had my eye office provide a written note stating the scripts are equivalent, and any optometry business should know how to read a script when it’s from an Optometrist verse an Ophthalmologist. Once they finally admitted the scripts were equivalent, they next told me I have to get a “lensmeter” note from my eye clinic to prove they made a mistake before they would do anything. I went back and forth with Glassespro from February to June before just giving up. Never using this company again.

My experience with GlassesPros was excellent. Had an issue with an out of stock product and was dealt with immediately as soon as I left an email. The representative even called me to assure it was taken care of and my glasses would ship. Highly recommended 👌

I’m so grateful to find this website. I lost my magnetic clip on sunglasses for my prescription lenses in a motorcycle accident. I couldn’t find any way to get them replaced until I found glassespros.com. The website is so convenient and helpful. It showed me exactly how to find my unique product information. Ordering a replacement was very easy.

I had placed a previous order and as the product was in back order they contacted me quickly to ask if I wanted to cancel it. They also gave me a accurate timeframe for delivery.

Since I submitted my order, it's been 4 weeks and I still have no clue what's going on with my order. I've received 1 update on my glasses order. Would have been easier and quicker to just get them from the doctors office instead of trying to savea few dollars. Wouldn'trecommend.

Great prices! I got my frames for half the price as everywhere else. They have fashionable frames as well!

I’ve ordered a few replacement frames and have had great luck with them. I can’t speak for the lenses since I have used my own.

Xyra assisted me with my purchase. I was worried because I didn't know if I was ordering the correct item. Xyra helped me by asking questions about my frame and locating the correct sunglass clip-on to 'fit' my presciption glasses. Can't wait to receive and use them!

I ordered two glasses in glassespro.com last year, they cost four months to ship my items, before they ship the items I've requested to cancel order then they keep sending me a wrong items. Then they cost another 3 months to processing my refund... It's been over 7 months. I still not receive any refunds from them since I've returned the items back to them.... Never met this situation before..... I don't even receive a response from them,.What should I do?

Excellent website and easy to navigate! Great price!

Very very poor customer service. They say that they will respond to warranty claims and follow up but they never do. Lead you on for months. Do not waste your time or money with Glasses Pros. Shop elsewhere!!!!!

Got individualized, prompt attention. Thanks!

The order would only go through on my desktop computer, the checkout process looped on a modern phone and tablet. Had the promotion not been going on, I would have given any other provider with the glasses I ordered my money instead. Easily a two hour headache, and as a first time customer, it left a negative impression.

The glasses frame fit good you know the same kind about doing but might as well black so I want to get a different type of color on it a tone on it so I like the tone colony so it's very comfortable and you know not heavier hurting my face anything like that so I like them they're very good thank you

Outstanding experience. 5 stars. Easy to navigate. Simply the best process.

Poor customer service. This company put me through so much grief to return frames without prescriptions.