Worst internet ever Modem faulty , poor customer service No help and they just tell you it’s an outage ! Long outage , couldn’t confirm when outage started . A real headache

DO NOT USE THE AGL INTERNET SERVICE, hands down the worst wifi i've had in the last 10 years. It loads for agessss just to get simple page running, not to mention the wifi stops around midnight for some reason, end up paying $80 a month just to use my hotspot from my phone

This company, despite making multiple disconnection requests, still kept my account active. I have been billed to pay for the electricity of another person. The service and the way they talk to you is extremely bad. I demand a full refund for the months after I left the apartment. Not a good company for hard-working Aussies to go with. Choose a different company!

Deliberate price gouging, Deceptive practices. Signed up at 21c KWH, Received a bill for 29c KWH ( Yes I am rounding ) No notice of a change of rates was given, Just charged the made up amount and forced to change to a new plan at 28c KWH otherwise I would be gouged 32c KWH if left alone. AGL have lost my business, I am in the processes of changing providers to one that offers a flat rate of 25c KWH and who will INFORM the customer of any rate changes. Update, I have just received a lovely phone call from an AGL representative firstly demanding payment for a bill that I had paid 4 days ago and then demanding to know why I didn't pay on time..... If my mind wasn't already made up to give AGL the flick before, it sure is now !

power not connected, lied and said it was, advised would call but didn't, very poor communication. over 12 days to get power connected. if i had not been trying it every few hours, they probably still would not have advised me was on. go some where else

Really efficient move to a new property. Very good app too.

Did the electricity connection, but still waiting on gas connection. Set dates multiple times but not has happened. Absolutely incompetent

They seem to have changed the information on their billing, making it more difficult to see the actual usage data. I’m also not sure how much solar they are taking, because I have a large system with little discount. They seem to only reduce my bill with solar feed in when they want to.

Found it challenging to connect. Had to call several times, and still not 100% confident my gas is connected to the right meter. My electric connection was easy and experience was great. My gas connection - contract l got cancelled automatically and had to re-apply. I downloaded the app and the address of the meter vs my address weren’t the same, which caused confusion for AGL customer support and still doesn’t drive confidence I’m going to be properly charged for usage. Guess I’ll see how things go… first time customer of AGL Updated: nice to see someone monitors the reviews. But this type of response doesn’t help. There is alway high call volumes. The Gas meter person never came to check to my knowledge to take any readings. Since it’s meant to be in another building who knows if anyone shows up. The electricity meter I know no one came, as the building manager never showed anyone to the room with the electrical meter. You get charged a small fee for someone to come and take reading, This feels like a bit a no fee for service. Both were already connected, so who knows how they ensure you get correctly charged. But hey call and see how we can help.

Being new to Australia and never having had gas before I wasn't aware that I could literally turn on the gas outside. Customer service people didn't make this clear to me and I waited until 9pm to find this out.

I need to keep chasing up for a request to change a meter to smart meter. Their first contact customer service team is unable to answer ANY question. For ANY general question, they refer to customer resolution team and then rounds and rounds of chasing despite escalations and escalations and by luck I can speak to the relevant party. Compare to 3 yrs ago when I was still their customer for many years, the quality of customer service had been significantly deterioated. Their offshore call centre staff are not knowlegeable to answer ANY question. When AGL contacts customers, they communicate like typical scam calls.

If there was a negative star option, I would chose that. For 3 times, after trying to set a fortnight payment plan AGL takes my money with random direct debits that were NOT approved. This meant that during new year I had no money to pay my mortgage and buy food. When asking for the refund it takes 3 to 5 biz days. It is outrageous!! As I type this, once again they took money from my bank account and the way I discovered was when I tried to pay for my groceries and the counter said I had insufficient funds. The humiliation I had to pass because of this company is ridiculous! Run from it! They direct debit your account before you even finish a sentence, but to refund the money that they took WITHOUT MY PERMISSION, it takes 3 to 5 biz days whilst they leave a single mother of 3 without money to feed her children! DESPICABLE!! One mistake I would take, but 3! As soon as I get my refund this time, I am out! Again, stay clear from them!

Have been overcharging us for years- latest quarterly gas bill is over $1400 when the only gas we use is for hot water and stove. Called to ask them to investigate and they basically said it's our problem

I submitted online application and then when i wanted to change address as my address has 2 street names (corner plot) they did a 2nd application and did not give me the $75 + $75 rebate for electricity and gas. The overseas staff are not trained well.

The customer service is the worst. I have called through 3 times about the same issue in a month. Each time they advise that the lengthy conversations from the previous phone calls where I was provided reference numbers for, were not able to be found and no action was undertaken after each phone call. After the first phone call, within a week an invoice was reissued with a higher figure for the same period. The invoice was meant to be removed.While speaking with a manager about resolving the situation, the manager hung up on me. Only when threatening to go to the ombudsman was I able to get anything resolved. Appalling!

Incorrect charge on NBN account, new account, not all discounts applied. So, 2hrs/5 different people to try and fix, and then they logged me out (6pm) without resolution. Final chat message was for them to rtn call. See what happens.Very poor Update 5/1 - another 30mn on chat, was going to be handed over to 7th person, i gave up. Will be cancelling service at the earliest convenience

NBN customer service - Disappointment I have electricity and gas connection with AGL for almost 4 years. It has been good so far. I wish to add NBN to my home internet as there is a good deal for the existing customer with electricity account. I called today, the Customer service was good to enquire about electricity and gas but after they transferred me to their NBN customer service. I was on hold for a while then it automatically cut off. AGL 's NBN customer service will need a big improvement in this area to get more customers connected. They don't realy care about customers. Now , I will look for another provider with a better NBN customer service.

Recently being scammed of everything I have and AGL have assisted with claiming grants and extending bill payments until next year when hopefully the thief is court and I can pay my bills

Gas and electricity connections went simple without a hitch. When I followed up on the NBN connection 3 weeks after I requested a connection ASAP, I was told I needed to make an appointment and wait for a technician who wasn't available for another 5 days. Why wasn't that appointment made when request was first submitted?

My request to disconnect my usage from my previous home was not processed (even though I indicated to do exactly that when I followed the "I'm moving process on their website") and I ended up paying approx $160 for a period that neither I nor anyone else was in that property. I tried to raise this issue multiple times with the chat app and I received no help at all. Thanks for nothing, I'll be switching to another utilities provider very soon