This is a formal complaint. AGL is the nastiest energy company ever! I was promised a $150 credit on the 1st bill for switching over from Simply Energy by the brokering firm that called me up in July of this year. The 1st bill has arrived and no $150 credit and when I called up AGL I was told that nothing like that was every recorded on my welcome pack or account. I am a vulnerable customer, a Domestic Violence victim going through a very tough time right now financially, emotionally, physically, trying to keep my little boy safe with crippling legal bills. To have a company like AGL rip off its customers is just disgusting conduct. The agent who spoke was the most un-empathetic robot I had ever had the misfortune to speak with.

Not good. Went straight to AGL with brand new account straight forward no transfer from another address. The electricity is working and yet i can't find my account online anywhere and agl can't find electricity account. However i had a message from aus net telling me it will be connected on a particular date. I don't even know who they are but apparently agl use them yet agl can't find my account. Agl can't tell me if electricity at my home is potentially in last owners name

No response to letters or emails. 40 minutes on hold: no response. Hot water consumption doubled with no change in occupancy. No service at all.

Our electrictity bill went from $170 to $130 to $586 with absolutely no explanation as to why. Our usage for the $170 and $586 bill are 390kWh and 392kWh respectively, but over $400 price difference. We have spent 24 hours so far asking for clarification and I can't get anyone on the phone and new people on chat keep asking me the same questions. I have asked for someone to call me as every time we call, we get disconnected. I can imagine we have a long road ahead before we get any resolution.

I received My Account of $146.47 for the Period 16 Oct to 15 Nov which was for a Meter Reading ….. I also Relocated to my New Residence on 17 November. And requested AGL to Transfer My Account on 19 November Then, I received a Final Account on 24 November for the previous Six Days for $171.28 which was also a Meter Reading ….. the $171.28 Equates to $28.55 per Day albeit I had already Moved to my new Residence ….. and the Premises were Empty & I still had the Keys ….. and My New Residence is exactly Next to My Old Residence ….. You have made a BIG Mistake !

ez enuf 2 deal with but not as cheap as other ones out there

The agent was quick and on point. She addressed the issues perfectly-she went above and beyond and I had power within two hours. Very happy-thank you.

AVOID at all costs - horrendous does not even come close to describing their total and utter incompetence. I've now closed out account and they are refusing to give me my 'credit' back from weeks of paying more by direct debit. Zero customer service - you hold for hours and get fobbed off constantly and never get anyone to help you even though you wait hours to speak to a 'manager' then they say 'I will call you back' they never do ....

AGL didnt disconnect me from the old address When I made the move with AGL, I have given specific instructions on when to disconnect Electricity and Gas services at my rental property and they didnt action it. Realised the disconnection hasnt happend as instructed, reached out to them via chat, to my surprise they advised the connection is still on and they wanted to know whether I would like to disconnect it, when I said yes, they said it could only be done on the 22nd of Nov. There is no apology for this oversight and I will end up paying for someone elses usage. Its very unprofessional from AGL to give me such a response. Been with them for so long, thinking of alternatives now

I was moving. What should have been a simple final read and bill became a nightmare. Estimates were used instead, much higher than the final read. Takes a ridiculously long time for bills to be reissued which again the meter reads were incorrect. A credit I had on one account transferred to another without my consent. Just a SMS telling me it was being done, and before the final bill had been reissued. Learn the words ‘resolutions team’. They can get things done up to a point. Much easier than constant broken promises and mis-communication by the overseas customer service team.

Dear AGL- you turned over $8.95 billion in the 21-22 fiscal year and paid $0 in corporate tax. How clever your accountants are! Also, you are capitalist pigs at their worst and you are bleeding Australia dry. Have a nice day.

Connection at the new property was delayed by a day due to technician not being able to access the property because of unrestrained dogs. There are dogs next door but no dogs on our property. As it is acreage it should have been very clear which side of the fence the dogs were on.

The connection was smooth. The web site is easy to use.

I like the ability to see daily usage in relative real time and that's why I chose to return to AGL. I disliked how long it took for the connection to show in the app. Whilst the electricity only took a few days to shows as connected, the gas took a week and half and multiple conversations with the chat support feature. That was disappointing.

Had AGL for power/wifi/gas for one year. I had multiple bills that come in with incorrect values. Their customer support call centre is the worse I have ever seem. Very rude, and bottom line incapable of fixing the simplest of issues. You just get changed from person to person for hours. I waited average 45 min to have a call picked up and then they just keep saying that they will pass you to the correct team like 3-5 times per call. I had calls that took over 2h and nothing was fixed ( simple connection issues etc)

I’ve never NOT had a problem with AGL. when I call them I can’t understand them and they can’t understand me. I had to call AGL 5 times in 1 hour for them to change my name to the correct spelling for my email because they got it wrong. 5 times!! Whenever I pay my overdue bills they also don’t show up that ive Paid them. This is the worst power and internet company I’ve ever been with. We are changing today. Do not join with AGL!!!

Really easy and good service, no worries

We purchased an interstate property and power was never disconnected even post settlement. I tried to switch over to AGL 3 times. Three times my connection request to AGL was rejected by Energex. Did AGL bother to tell me that it was rejected or the reason? NO! I had to make numerous phone calls and follow ups. Poor communication and no one knew why it happened. It was only until it was escalated to the manager that there was some progress.

I organised for both electricity and gas to be connected on 20 October. The electricity was connected within a couple of days of 20 October but as at today 1 November the gas has still not been connected, on account it says the setup is in progress. Not good enough and very disappointed

AGL kept taking estimates of my gas meter and saying they couldn't read it due to it being overgrown. The meter is clearly accessible...you can see it from across the street FFS! Overcharged $100 for gas and nobody from AGL could tell me why it was reported as overgrown. Clearly they take estimates to over charge customers. I switched to another provider and will never use use any AGL product again. They can't be trusted and don't deserve mine or anyone else's business.