I received a prompt, professional and friendly answer to my questions. This approach to the customer is an indication of a good team, and is very helpful in making decisions. Well done AGL

Very quick and efficient

Still waiting on update on switching gas account. Very slow.

Needed to change account name into my name.The Lady sorted it easy as.

Consultant had pleasant phone manner was able to deal with my new contract in a timely fashion overall always very happy with AGL have been with them for a very long time so to this point I have no complaints whatsoever

Excellent customer service

My preferred way of contacting you is by phone but I’m not sure how many operators you have but it did take quite sometime to get through to speak to someone to ensure that we had recorded our method of payment in time to make our external electricity bill and as it turned out the lady I spoke to was prompt and friendly and got the correct information for me accordingly..

Could not update my details on portal

Friendly staff took time to find the right deal. Explained everything

اردت المساعده وبالفعل حصلت عليها شكرا على اسلوبكم الراقي مع زوجتي ومعي

Good value in a difficult time. Hope you will continue to provide even better rates in the future. Thank you.

Really easy to get connected at the new address. Fast, easy, reliable.

The young lady I spoke to was very pleasant and answered my query fully and competently.

Excellent service from customer service person.

Terrible service do not put you on plan that you are informed you are changing too.

Great service by Simon. Helped with change of plan and change of details.

Convenient and issue free. Recommend AGL online moving disconnection and connection process.

During a time of great personal grief and stress, I found the people at AGL were so kind, thoughtful and tremendously helpful. I couldn't recommend them highly enough.

new metres may have caused problems with the 3 tarrifs in my metre box and need attention - customer service person arranged for a contractor to come out asap.

Dealing with the operator over the phone was simple and I made my switch without any hassles. The operator explained all of the procedures and offered very good advice.