If I could give a rating of no stars I would. No sooner had we moved and we were ambushed with a new tariff - "time of use". Thanks alot! And that's after completley bungling a seperate connection to a commercial property, billing us for the whole block of commercial properties. This still is yet to be sorted almost 6 months later. I have lost count of the time I have wasted on this. Just not good enough AGL

Never Ever Again Agl is a national scam of Australia. They charge way above the usages based on the possible usage before it happens. Ended paying $2600 for 3 people house hold while one house mate never ever cooked or use any sort of electricity. Customer service are trained to hassle and threaten by calling on weekends. Nit different than thugs . People beaware of these homegrown scammers

I'm an existing customer waiting two weeks to connect internet to my new house, I have made several phone calls but nothing really happened yet. My wife is pregnant and really need the connection , I'm really disappointed with lack of attention.

After the internet offer ran out after 1 year the monthly charge went up to the highest level, not the lowest. Only agl gains by this deliberate act of exploitation of the situation. I'm not happy about this deliberate manuvere. I would have chosen the lowest monthly fee, not the highest cost.

Easy account set up and hassle free.

Very nice experience, thank you

Transferring electricity & ceasing gas. Transition was smooth with no break in service.

Trying to communicate through the messaging system isn’t great

I just had a distressing experience with AGL due to misconstrued information during a call, which left me feeling frustrated and stressed. I requested to speak to the manager only for her to exacerbate the situation with her condescending demeanour. Their poor customer rapport and service skills are evident, and I wouldn't wish my experience on anyone else. Retaliated during the call and it’s indicative of the lack of professionalism AGL displays. Disappointing experience overall, if I could give them no stars, I definitely would!!

We had gas with agl. They called and said they could lower our rates. We said that was great. They then canceled our electricity with our current provider without our permission or explaining. Then send an email saying that the rates would in fact be higher! When we called the helpline they actively hung up on us. Liers and thieves! Absolutely disgusting

The process of signing up was relatively easy

super fast and easy

The rates are very affordable and my transition from my old residence to another was smooth.

Very good and professional service.

Received a cold call from AGL - agreed on a solar rate with the agent - which was confirmed in writing - and agreed to switch. Immediately after the switch was made received another email reducing the rate offered and blaming my meter - this was a lie as it had nothing to do with the meter. Rang to complain and was told that the agent was not authorised to offer that rate. Went back to my old supplier

Never use bill smoothing as when you move on its like pulling teeth to get your money back. 4 phone calls to an offshore call centre. 5-7 business day refund policy is now turning into 3 weeks. They take your money so easily but have great difficulty returning it. They had over 6 months of payments sitting in my account after having paid the most recent bill but would only partially refund the balance as apparently the remainder was govt rebate. Still my money. Not theirs. Transfer it to the new provider i don’t care, just give me my money back. A beautiful script they go by… we understand… uh… no. You don’t.

Been a horrible experience so far. Moved into my rental property 5 days ago and still have no gas.... was connected last week but obviously not properly.... I have called several times with no solutions. The best recommendation i got was to google and watch videos on youtube on how to fix it..... Can someone please come out to the property and sort this out! Its getting insane...I would love a hot shower

I moved my house. From auburn to campbelltown. Did same day connection from myconnect. Cut off time gone for same day so agreed for next day. Did not happened to next day as well. Lady on phone told me from my end ( from AGL) end your meter is connected. Because of her that comment I ask my electrician friend to come urjently because all my refrigerator food was going bad. He came and saw there was no connection in the meter. I called them again and told them that 2 electricians already checked amd confirmed there is no electricity to the meter. I have gone back back to my old rented flat requested my agent to exted 2 more days. Wasted my food in rubbish. Went twice for milk. Auburn to campbelltown is 40km plus tolls. Like twice in a week. And on the back to campbelltown again to check my connection i received text that electricity has not been connected. So it was a lie from AGL official that i have something wrong from my end. Because i knew when my wife first visited the day our tenenats left the house the power was on.

I have been with AGL for a number of years, I moved house and needed to cancel my accounts with them. My accounts were in credit. It has been over two weeks since my disconnection. I called them today and had to go through their redundant IVR system which had to 'verify' me with my personal details. When the agent got on they asked me for the same details again. The agent said they don't see anything on the system yet to get my refund. Looks like I was lied to by the two previous agents I interacted with. The agent then asks how much I'd like back. I don't understand why anyone would ask that. Awful. Two months later looks like there is still credit remaining in my account yet to be given to me. A customer experience manager reaches out to me to help. I DMed the manager and their reply DM told me to call the regular AGL phone number. USELESS. I called the regular phone number as specified and they told me to email. USELESS. The reply email tells me the call the regular AGL phone number. Round and round in circles and no accountability. AGL is hardly the cheapest provider, and as I've found out, their customer service is probably the worst. Definitely won't be using them for my next property. Steer clear. Negative 5 stars.

Such poor customer service. Been charged for services that never happened