Eveytime I speak to Jacob he has been very polite and helpful.

I spoke through email to a lovely member of your team called Kerri and was very happy with the experience.

I had a problem with my boiler, kerri helped me quickly, no issues.

Spoke to a lovely young lady called Kerry, Who was very polite and compassionate, when i explained my situation. My late husband used to deal with things like this, so i was nervous and confused when i made this call, Kerry was friendly let me go at my own pace, and made sure i understood everything she was telling me. She is an asset to the team, so glad i spoke to her, she made me feel relaxed and valued as a customer.

Spoke to Kerri who was extremely helpful. She was polite, courteous and definitely made me feel like she valued me as a customer and arranged my boiler service super efficiently. Would recommend!

Spoke with kerri amazing service!!!

Spoke with Jacob he was very helpful

Jacob was very professional, helpful, efficient and would use and recommend their services!

Always very quick to resolve any issues. Unlike some companies when you speak to 10 people before you get to the right person. Quick and as they say, completely hassle free. Well done Jacob.

I had an engineer out recently organised by Jacob, I was really impressed by the level of service and quality of work

Had an issue with my boiler, Jacob helped me quickly, was very please

boiler was leaking this morning, spoke with Jacob who organised an engineer to call to give me some temporary advice, along with that have an appointment booked for tomorrow. thank you

Rang and spoke to liz who got a repair man out to fix my boiler and I just want to say that the customer experience was amazing! Liz herself made it so easy and talked me through the process which was really helpful

I had a new boiler installed by HFB a few years ago and I pay for a monthly payment to cover the boiler, radiators and pipes (full package to be safe). Never had any issues and alwasy called up for my yearly service. Always managed to speak to a human, get it booked in and sorted smoothly. For the first time I have a major issue, Thursday 24th I discovered my gas had been shut off due to a possible gas leak between my gas metre and my boiler. This was then fully shut & sealed off once this was confirmed by an emergency engineer as I had to call one out as HFB are no longer contactable and hadn't responded to my request. You have to pop then an email and wait fo response. FRUSTRATING TO SAY THE LEAST IN AN EMERGENCY. They then said they will get someone on to it and it will be logged as an emergency. I get a call from their located engineer on Friday afternoon saying I can attend Tuesday 29th. YES THAT RIGHT 6 DAYS LATER. 6 days with no heating or hot water. Its now Monday and the engineer has called me to inform me he will be attending tomorrow afternoon to have a look but not to stress about being there as he doesn't need to attend inside my apartment as he sonly coming to look at the meter location and to assess the pipework. But he thinks that as the pipework required will need to be commercial due to the distance from the metre to the boiler he won't be able to complete it as he isn't. commercial engineer. WHY AM I BEING SENT SOMEONE WHO IS ALEADY TELLING ME HE DOESN'T NEED ACCESS AND CANT FIX IT ON DAY 6 OF HAVING NO HOT WATER OR HEATING? He has also suggested that I may need to call Cadent and request to get he parent dug up and the meter moved closer to my site but I could be looking at 7 days to get them to do that. If this is the requirement then what are you leaving it so long to inform your paying customers about this? Your service is terrible, slow, un sympathetic and impersonal, to to mention leaving me without heating or hot water for more that 48-have 72 hours is against my human rights. DO NOT EVER USE THIS COMPANY and don't be fooled but he reviews they chose to publish on their own website (that you can't even add to). Very fake company. Ill update on where it goes from here with another review.

Had an issue with my boiler and spoke to a very helpful member of the team Tyrone and managed to arrange an appointment and get someone sent out to resolve the issue.

Hassle free boilers have always been there when I’ve needed them, spoke with Jacob recently who was amazing

Boiler has been playing up for a while, called up Hassle Free Boilers and spoke to a really helpful adviser, Jacob Pyatt. Helped me with a booking for a service, great service would recommend!

Had an issue with my boiler, spoke with Jacob who helped me get it sorted

We have been with hassle free for a number of years and during that time we have had nothing but an easy, efficient service. The boiler has always been excellent but when there have been issues I have been able to get it fixed quickly with no fuss. Most recently I have spoken with Jacob who was excellent just like everyone else I have dealt with here

I emailed in monday with a issue with my boiler. I spoke with Jacob who organised an engineer for the day who fixed the issue, couldnt of been happier, thank you.