One of your sales team cold called my 89 year old mother in law who has dementia and totally misled her to believe she was talking to EDF and got her to change suppliers to Utility Warehouse which she had no understanding of how this had happened. They also sent her a SIM card, what was she supposed to do with that. This has caused her unbelievable distress, What makes matters worse is that your Company did exactly the same thing 12 months ago. This is an outrageous practice phoning very elderly people and persuading them to change suppliers without any knowledge of what they are agreeing to. We have lodged a formal complaint with Utility Warehouse who were very helpful , however we were advised to make a formal complaint to yourselves. When we called the person on the phone didn’t want to know and stated you need to complain to Utility Warehouse it’s nothing to do with us that is the process. I asked if you were a separate company to Utility Warehouse to which she replied yes we are a separate Company. I said therefore the mis selling and appalling practice is your responsibility and I wish to complain to your company after which she cut me off. This whole practice of cold calling the elderly and vulnerable adults is totally unacceptable.

Je viens d'obtenir un accès à mes comptes aujourd'hui après plus d'un an de demande et de négociation et je remercie vraiment mon dernier interlocuteur d'avoir accompli cela.Je vous remercie vivement. Je m'aperçois que je suis en négatif sur le compte électricité et en positif à peu près pour le même montant sur le compte Gas. J'ai beaucoup de mal financièrement en ce moment, c'était t'il possible de régler mon compte négatif avec le compte positif car je pense qu'il y a eu des erreurs de frappe pour en arriver à cette situation. Je vous remercie beaucoup de rectifier cette erreur et de m'en informer. Merci

They got my number from somewhere and keep calling me every few days with an energy review for a property I don't own!! I asked them so many times to remove myself and they promised they will do it, but they are liars! I strongly believe they are scammers! Stay away from this company!

Nothing makes anything great. The service was professional, effective and worked. Thankyou.

good experience with UW and a good price, it was only contractual circumstances that stopped me going ahead

Excellent customer service given by your agent.

This company made unsolicited telephone contact under the title "energy team" and after blocking the calls over several days I decided that the only way to stop the calls was to accept a call to see what it was about. After a short conversation with a pleasant sales person I found that I was being asked to change my energy supplier. I explained that I would require a satisfactory written proposal before I would make a decision. I have not yet received this proposal and made any written approval. I was therefore astounded to find that with no approval from me a request has been made for my MPRN

Very informative quick and personalable

Felicity was very helpful and pleasant to speek with andThourougly Explained the important factors to me. I was very happy to hear I could have a paper copy of my Energy Agreement with UTILITY WAREHOUSE THIS MORNING. THANK YOU KINDLY FELICITY.

Did not complete the task

Helpful Tom. I believed him. A bit fast taking to an old person, but I understood. I asked questions and was given reassuring answers. So I guess I’m glad that Utility Discount searched out a low user and gave me a better tariff.

Team member was very helpful and explained everything clearly. She was a delightful person to deal with and made everything very easy. Good company.

Direct and clear information

Very helpful and informative.

Very helpful staff but got my name spelling wrong it's Balbinder

The lady I dpoke to was very helpfull and very polite. I had forgotten about I had to do a new account wth my gas and electric and the lady did. It all for me. I was a very happy lady at the end .She coild not do anymore for me Thank You so very much for aall you did for je.

Saving me money hopefully, the chap I spoke to was friendly & knowledgeable

Speaking to local who delightful helpful and explained everything thoroughly

Very pleasant lady Very well spoken and no foul language. She deserves a gold star. Could hear clearly everything said and everything was simple enough to understand. Hope this standard continues.

⁹Genuinely caring and helpful. I am elderly and a little unsure of tarrif choices. Lola explained 14th September way forward for me in a way that would be most beneficial to me, with clarity person understanding Knew her stuff and a lovely pers