It was wonderful experience. I cant ask for more better service than that. Mohit Francis , he did a good job

Kaya Gordon was EXTREMELY helpful, she resolved my problem (very bespoke to my business) quickly & efficiency. 10/10. Thank you!

EDITED - IT'S NOW BEEN TWO WEEKS, AND I STILL HAVEN'T RECEIVED ANY RESPONSE FROM YOU, DESPITE THE PROMISE IN YOUR REPLY BELOW. AS I MENTIONED BEFORE, I STRONGLY ADVISE ANYONE CONSIDERING TO USE EPOS NOW TO THINK TWICE BEFORE USING THEM. I’ve been a loyal customer of EPOS Now since 2014, but my experience over the past two years has completely shattered my trust in their company. Back in 2022, I purchased a new till and was paying a license fee, despite the till being unused due to an issue with the payment gateway. After numerous calls, EPOS Now agreed to refund me over £600—which I greatly appreciated at the time. However, that refund never arrived. Six months later, I followed up, only to be ignored. After chasing them multiple times, I was eventually told they’d “Look into it again." Another four months passed, and suddenly, I was told the refund now required re-approval by two managers—despite already being approved in the first place. Just to add I am still waiting for a manager to call me back from a ticket raised on the 24th January. To make matters worse, I recently called customer support for assistance with bulk price changes and spent nearly two hours on the phone with an agent who barely spoke English and was extremely difficult to understand. After all that time, the bulk import still didn’t work, completely wasting my time and leaving me to change over 100 products manually. It’s clear that EPOS Now does not honour their commitments, nor do they value long-standing customers. Their lack of communication, accountability, and basic customer service is shocking for a company of their size. If you’re considering EPOS Now, I’d strongly urge you to think twice.

Fantastic service from Niamh, very happy and attended to all my questions. Very friendly approach.

Great experience with Yovanny at ePOS! Knows his stuff and very helpful. Thanks!

Daisy was very helpful and patient with me on the phone! got great advise and felt comfortable to ask questions. I would recommend this company I am very happy so far!

I've had support from Adam Ashes a couple of times and he's been really outstanding - patient, competent and most helpful. Customer support in general is really very good.

VANESSA is what made today's experience 5 star. It took less than 15/20 minutes to set up and integrate our new card reader. She knew exactly what she was doing and was very clear with instructions of what I needed to do from my end. Unfortunately, the person I had on the phone yesterday, who not only didn't know how to set up my new card reader, but didn't email me with any follow up information as promised over the phone. I will ask for Vanessa from now on! Thank you!

excellent customer service rep who patiently and tirelessly worked through the issues and solved them

I was so satisfied in this session. Really helpful

She was wonderful and very thorough.

Jesse has been great from beginning to end. Alway returned my emails and called me when we arranged. Very calm and understanding and 100% helpful throughout

If you want to waste your time and money, and want to buy headaches for your self then go with eposnow,

I phoned up to get a quote for some loyalty cards and was lucky enough to speak to John H. He was very helpful, answered all my questions and was a delight to talk to. Exceptional customer service and got everything I needed, sorted.

Quick and efficient.

I purchased a new Epos system online, really user friendly device,i recommended to all new business start ups and established businesses, i was assisted by daisy prockter starting my new system she was really lovely and helpful.

Emily Tsuchiya Is a star ! Thanks a lot amazing service

It’s a worst scamming company. They mislead you into a fake contract. Which you cannot change if you find any better price or wanna work with different provider. They have the worst cancellation policy, which they won’t mention and loot you when you wanna change from them. It’s a scam company, don’t please sign up with them. There are lot different best POS service providers than this fake guys. Don’t fall the positive reviews, they were fake to. If you observe they will be repeated reviews by same user. It’s a bot made reviews, never trust them or never trust epos guys.

I think I have taken the eposnow in a hurry without looking into other option. I request to any new members looking into getting epos, think before you take it. There are lot of different and good and better pricing available, the epos contract is worst, you cannot cancel it once you take it, its the worst policy I have seen, if we find any best price than them and want to cancel their subscription,the only way they will cancel it is by taking the full contract money, which is sh** i think. Please don't take epos, I am using it because I don't wanna pay money for them, just to return it. I am really waiting to end the contract with them soon.

Alax is Very good instructor and comfortable