Installed and mapped Epos to QB; tried to understand business needs to capture programming needs.

Matthew was very helpful and professional and we were very happy when he sorted out Wi-Fi connection on our first phone call to him

Robert was very helpful and solved a problem that will save me so much time in the future!

Fast Service and my query was resolved

Rachael was very helpful and was able to sort out our issue as well as clear up a few other issues that we had been having.

John Hemsley was very helpful and managed to resolve the issue. He clarified what the problem was and set about getting the problem solved immediately and explained what action was needed for the future. Fantastic communication and excellent telephone manner.

The customer service i received from Jesse was fantastic couldn't be happier

Never give them an authority to direct debit the subscription fees. I have never used their services; they debit the subscription fees every year without my consent. Every year I have to complain but nobody responds to my email or calls. When I lodge the review on Trustpilot, immediately they respond, accept their fault, and advise that this happened as a result of a system glitch then refund the fees. Last time promised to delete the bank details and no more debit would happen but still, this year again debited the fees without my consent. Strongly advise not to give authority for direct debit and avoid such a provider.

Good service

Robert was super helpful with all my issues, he explained patiently everything that I needed and assisted me in the best possible way. I never had such great customer service.

Easy from the start. Technician understood my problem and easily solved it. If the instructions had been put in box or made them available on internet or emailed me them then it would have saved the phone call. Pleasant talking with technician and she checked my system was up to date.

I had a few questions with my epos now account and the call handler, was extremely polite , he answered my questions promptly and with the correct advice, he also gave me a few options to Consider also which I was unaware of . Great service

Won’t recommend . Waste of Money and time. At first, i thought they were goo unfortunately they’re not. You have to keep checking every transactions you made. Better to get a better POS with better deal.

We have fallen foul of the EPOS draconian fine system for failing to reach the £2000 spend limit on the EPOSNow card syatem by £12 over the Christmas period. Despite placing almost £120,000 of transactions over the year they slapped a £147 FINE for the sake of £12. The person dealing with my complaint was totally unsympathetic. Beware users read the very small print in your agreement.

Mohit Francis Was great. He knew his stuff and got my back up and running!

Tommy was super helpful in helping me resolve my IT issue - very helpful! I'm not technical at all and he guided me how to fix my system while i was a little stressed!

Keir solved my issue promptly, also had to serve customers in between our phone call and the agent was happy to Waite for me to get back to the phone.

Just want to thank Cameron for his help, very professional and knowledgeable with a special touch of customer service. He surely knows how to handle customer who want what they can’t get. Despite I wanted an exception on the recent changes to how the till should be closed, he was able to explain politely the reason behind the recent change. He also did help me with all I wanted to do.

When we first got the machine there was always some issues connecting it to the WiFi then the software sometimes would freeze. The company went into liquidation which I informed them by several emails and texts and they still till this day send messages by saying the payment was unsuccessful etc.

I have been very happy not only with product but also the support from the implementation team right through to the daily support