The best shipping provider ever existed!

MyUS blocked my account without explanation, they won't refund my money, won't let me send a package, won't respond to written support requests, worst company I've ever dealt with, stay away from them. AE4715 – Case 07249370 - MyUS.com has created a case for your inquiry My problem was resolved positively, so I will change my assessment.

I find that the quality of services have vastly deteriorated. The orders take longer to log, the customer service is worse, and more than anything, instead prices becoming more reasonable, prices are ridiculous compared to other parties providing similar services now. I have had many of my friends discontinuing the service for the same reason now.

All of their responses to negativity is this copy and paste with some alterations to the beginning lines We're very sorry to hear that your experience didn’t meet your expectations. At MyUS, we work hard to provide excellent service, so it’s concerning to hear about this situation. We’d like to look into the details further to understand what went wrong and how we can make it right. Please reach out to us at support.myus.com, and thank you for bringing this to our attention. There are far better services out there that will never even open the factory Seal of a product. This company apparently opens factory seals as well. opening packages is fine but opening a factory Sealed product is completely wrong.

I needed to contact support to ask for items to be added to my inbox as it was not updated for more than 10 days after they were received

'breakdown inefficiencies with other departments + escalated unforeseeable costs + poor communication' **NOT** applying accepted discount codes, charging US$8.00 for lithium battery stickers NOT applicable to 'AppleTV4k'. In the past have been compromisable on a grievance settlement with 'account credit' NOT REFUND TO PAYMENT OPTION. Cost of this transaction was double another Merchant using 'UPS' to New Zealand. "shouldn't be having discrepancies with a Mail Forwarder Carrier."

if there is something such - stars i would give them -10 stars the worst company you can deal with got a package been trying to ship for the past month they kept asking for multiple things then they put it in the queue for shipping then return to suite multiple times to make me pay extra few dollars everytime but this time is the worst as they are trying to charge me over 350$ for enhanced liability and express shipping as well as taxes which i didnt ask for...honestly a bunch of scammers and this company should shutdown as its not the first time they try this with us....

I was having some trouble with my account online and scheduling a shipment. Once I reached out to customer service, they were already to walk me through what I was doing wrong. Once I logged back in to my suite, I could clearly see the error I made and was able to have my shipment sent.

Very good ➕➕➕➕➕➕➕➕

My experience was that there were unexpected costs and fees, and the overall cost was more than the value of the items shipped. The online customer support refer questions to backend teams, who take days to respond, while the fees increase. I will not be using them again, as this was an expensive lesson learned.

It works! Great service nothing is lost or misplaced

Your so fast in Executing your roles

The product I received was marked as "under review." After several days and my follow-up, it was finally released, but the schedule was significantly delayed. I was finally able to submit the shipment request. However, to my surprise, despite submitting the shipment request, several packages were removed from the request and marked as "under review" again. When I inquired, I received the unbelievable response that these packages were removed because their whereabouts were unknown. I was furious. The schedule was further delayed. I immediately instructed the staff, including the account manager, via email to locate the products and proceed with the shipment, but despite sending several emails, I received no response. This company has fallen into mismanagement. Customer service is always slow, and reliable responses are not to be expected. It is a company where you get what you pay for – cheap and poor service. ------------------- Additional Note: ） While I have received a comment from you, I have since sent multiple emails requesting clear answers. However, not only have I received no definitive response, but I have also not even received a single word of apology. This ongoing disregard for customers appears to be a chronic issue, which will inevitably lead to the downfall of your company.

Awful, said they spoke to FEDEx about incorrect charges and I am know being chased by Debt Collectors ! AWFUL NEVER USE THEM !

Very Good service thank you

MyUs is fast and effective with clear messages every time. Fedex is more of a problem.

Good packing, however, in some cases the packing is too big thus increasing the shipping cost. Overall service is good.

They are good if you don't have a problem, but when you have, you can't reach them! No one is answering the emails or chat.

My most recent order was botched by DHL. They returned it to MyUS. I entered my Mexican Tax ID at least 5 times, replying to their email and text requests. Yet they claim that I did not enter my tax ID. In 4 years of dealing with MyUS and DHL this has never happened before. I am being told by MyUS that I must pay for the return shipping to MyUS and for a new shipment of my items, This is patently unfair. Also, because of the delay, I will be outside of the warranty period for my item from Kawai Pianos. There has also been a very long wait time for my request to resolve this matter. Service has been painfully slow.

My order was placed on February 3, 2025, at 10:22 AM, with order number 18-12655-08348, and was shipped via FedEx with tracking number 285076775566. According to the tracking information, the package was delivered to your facilities on February 7, 2025. I've already opened several support tickets regarding this matter, but so far the issue remains unresolved. On multiple occasions, I was informed that the package had been placed in my mailbox; however, it has not appeared yet. I kindly request urgent assistance as I need this material promptly. Thank you for your immediate attention to this matter. Best regards, Caroline Sabra