MyUs is a 5 star, but the persons who are packing the package sometimes the a way over borad. For example one necklace will come in this big box which to that don't make sense 🤔. I will recommend myus to anyone, shipping is a Lil costly but ur package is on time.

Always quick and professional - getting er done

Overhaul handling feedback No package gets lost. However it is sometimes confusing when the tracking numer you present is different from Amazon and may cause difficulties to find the right invoice. If possible to include the seller tracking number as additional info to help identify the content.

Paid to ship my parcel using company A, but staff mistakenly sent using company B which is known to be slow. Until today (4th April) I have not received my parcel which was shipped out on March 18th! MyUS service is becoming lousy and worse since the start of 2025. Will be switching out to use another service provider for future shipments.

Rock-solid reliable. Speedy, good packaging. Highly recommended.

It is a great service albeit a bit costly

Fast service and everything went so smooth. My books arrived in a perfect shape, nicely packed with a personal touch.

Fast delivery but shipping cost too much Two little coasters that could fit in an envelope excessive delivery charge

Very slow process and customer service support always have to wait for long time

More incompetence. I'm missing twenty items. No update with respect to a resolution. I'm looking for a new service

Convenience place to shop and using forwarder services

Customer service support is very bad. Cannot speak to anyone. The what’s app chat they answer after 12hours. Otherwise if there are no issues the shipping system and service is fine.

Your postal charges are far too high !!! It is becoming uneconomical to purchase through you

Recently MyUS has improved A LOT. Packages are sent the same day are received in the suite… which didn’t happened before (they use to send it 4 days later!). I’m very happy with the them at the moment.

Easy to use website and navigate through. Breakdown details of the cost of shipping and services. Several couriers to choose from. Areas to improve: mobile phone application. Speed of delivery of packages.

We are using MYUS service for business for more than 3 years, already considering them as our business partners, shipping thousands of packages. All the questions are solved fast and could not be happier with the communication from the MYUS team side. And the speed! Even during Christmas period, we did not have late orders, so very much appreciate for all the organized work. The new system is working great. Much appreciate the investments were done in here. However since the 2025 we start having a lot of ripped original packaging for the branded items, especially the more expensive ones, and the problem remains not solved yet, even though we are informing MYUS team about this issue. So hope we will manage this question somehow. All in all, great work together, and hope it will remain long long years! Greetings to all the team!

The Best!!! Never had a problem.

Excellent responsiveness and handling. Space for contingency. Export regulation knowledgeable.

A product I had ordered on Amazon was flagged as "flammable" simply because it was labelled "massage oil". Your team didn't even bother to consider it properly. Now I am having to spend my time tracking down "safety data sheets" for this product when it is simply just massage oil - similar to dencorub!! It is for sports injuries. A similar issue was experienced on the My UK site when I ordered facecream - again held up because the My US team couldn't be bothered to consider it properly. Once it was released for shipment I had to pay additional shipping fees. On another occasion - MyUK told me that they couldn't ship the electric toothbrush I had ordered because it contained a lithium battery. However I ordered a cordless drill set on the MyUS site and two lithium batteries were shipped from that location without issue. The inconsistency is extremely inconvenient.

Excellent service and fast shipping, friendly customer service.