Fast, reliable and easily accessible in case of any change of plans. Plenty of options to customise one's orders at reasonable prices. 10/10!

My experience has been good so far with myUS, items shipped on time. I would like to see directly what charges pertains to the different packages being shipped so I have a more transparent understanding. Kind regards.

They are very Nice with the packing of our parcel. Very very Good agency

Fast, reliable, efficient, economical and convenient. Nobody does it better!

Horrendous and unreliable communications. Have lost multiple packages. Terrible to try and contact with the most generic customer service that just repeat the same script without actually helping. Hidden fees that they claim as “gst” when it’s not.

Totally hassle free Package arrived at myus and was promptly forward onto me Thanks team

The package was properly packaged and the attention to details of packaging is appreciated especially the package is fragile. Thank you for the care consideration

The prices with invoices are not reflected on actual items received which should be a basic service on your side.

I love combining my shopping in one area, and I love shipping companies options

After some past negative experiences, things have improved significantly. Customer service has been understanding and helpful, and the carrier pricing has become more reasonable. Keep up the good work! Special thanks to Patricia for her great service!

I received my package in perfect condition, with no damage to the contents. All the items I ordered were included. So far, I'm very satisfied with my experience!

I've been a paid customer since 2019. Over the years I've had several instances of over charging and trying to discard shipments for no apparent or logical reasons. They recently failed to ship my package as their warehouse lost it. When I asked for a refund, they said that I don't have insurance on shipment. The reality is they never shipped my package. They simply lost it. The online customer service is untrained and you will be lucky if you ever get a hold of them. Recently, they refused to ship a handmade vehicle deocrative item. They pushed me to discard or send back. It's better to ask the shipper to send you directly or use any other service instead. I will be cancelling my subscription with them now.

Lack of transperancy in packaging weight of items for shipping as well as exorbitant pricing of items when there is no invoice. The 10% discount (on DHL only) for shipping over $500 per month are quickly lost through exaggerated shipping weight and packaging. Very unfortunate.

Whatsapp support works terrible, 10-15 hours connection time, promises, and 3 days nothing....

I can absolutely trust myus for my shipments.

Expensive and fast shipping

The service I receive with MyUs is first rate. Very easy to use and very efficient.

quickly informing me of inbond packages good packing good communications

Very easy to use but overpriced. I advised them that competitive companies give 90 days free storage when they only give 30 days. I asked if they can match this and I would stay but they misunderstood. I will move to new storage next month as I get 3 x more storage with other companies for the same money. They also dont overcharge for splitting up package etc. I think my us has gotten too big to care. People shop around it pays!

When MyUS receives a package to be forwarded to the UK, they're already fully aware of customs laws and regulations. SO WHY, after opening the package and receiving the invoice from Chewy.com, didn't they alert me to the fact that bovine bones meant for dogs WOULD NOT be allowed into the UK? They simply charged me $23.00 to get it there, then told me, AFTER it was stopped at the border, that I needed to work with FedEx to get it back and that it was my responsibility to have known it wasn't allowed. They're SCAM ARTISTS! They only want to get paid the shipping fee, knowing beforehand that your package will be sent back.