Road Buddy

5th Floor, W5 1DT, London, GB
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4.50
Based on 180 Reviews

5

79.44%

4

5.00%

3

1.11%

2

0.00%

1

14.44%
About Road Buddy

Contact Info

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Kai Taylor
United Kingdom | 15 March 2025

Tam gave a great service, straight forward, helpful and genuine.

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Brett
United Kingdom | 15 March 2025

I had an absolutely terrible experience with this company. They referred me to a subcontractor who ended up stealing my house keys, car keys, and garage keys and has refused to return them. This has left me in an incredibly vulnerable position, as they now have access to my home, vehicle, and garage. Despite multiple follow-ups, this company has refused to provide me with the subcontractor’s details, including their full name and direct contact information. They have been completely unhelpful in resolving the situation, ignoring my repeated requests and refusing to take any responsibility for the service they arranged. To make matters worse, they are now avoiding my calls and won’t provide me with the contact details of their director, even after numerous attempts. Their lack of transparency and accountability is appalling. I would strongly advise anyone against using this company. If something goes wrong, don’t expect them to help or even acknowledge their role in the situation. Absolutely disgraceful service.

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Steve
United Kingdom | 13 March 2025

Very helpful and got to me quickly. Very good customer service

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Aureliano
United Kingdom | 09 March 2025

Amazing and quick I recommend

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Liam Dawson
United Kingdom | 08 March 2025

Fast, Professional and Reasonably Priced

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A R
United Kingdom | 08 March 2025

Quick service and great communication. My car had a flat tyre, away from home, and Road Buddy came up on a Google search. They were very friendly and I didn't have to wait long to be rescued. I would definitely use Road Buddy again.

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Matt MABEL
United Kingdom | 07 March 2025

Absolute crooks, they gave me a price of £195 on the phone, and pay a deposit of 90. I was told to pay the fitter the remaining balance once the job was complete. Soon as I pay the deposit someone else calls me and says if I don't pay £120 when the fitter arrives they'll not complete the job. Ended up paying £225. Avoid if you can.

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Kwame Bonah
United Kingdom | 06 March 2025

Smooth and easy

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Christopher Brewer
United Kingdom | 05 March 2025

Quick call out time (under an hour) and new tyre fitted quickly to get me on my way again.

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lamia labid
United Kingdom | 02 March 2025

I recently used road buddy and had a pretty good experience. The price was reasonable compared to other mobile fitters. The fitter Mohammed was quick to respond and arrived within the time window they promised. Mohammed was professional and friendly and explained everything to me step by step. The whole process was done efficiently. Also all the staff that I had spoken to were all very friendly.

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Sandra Pokora
United Kingdom | 28 February 2025

Really pleased with the service, the guys were friendly and arrived quickly - job was done within minutes and I was back on the road. Thank you :)

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Kelly
United Kingdom | 27 February 2025

Found us in the worst possible place. Safely recovered us and our 2 dogs and took us straight home. Excellent service, would highly recommend.

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Bjørn
United Kingdom | 27 February 2025

I've used Road Buddy twice for flat tyres (my car doesn't have a spare). Both times they came out really fast, got the job done quick and were friendly and professional. Arguably more expensive than having a tyre fitted in a garage but for an emergency callout service the price is reasonable in my opinion. Would definitely use again if I needed to.

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Gustavo
United Kingdom | 26 February 2025

Excellent service. Help was with me in just 20 minutes. I live in North West London. Service done. Back to the road! I recommend. Thanks

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Andy
United Kingdom | 24 February 2025

The guy came out very quickly, was very professional and courteous. Over all very pleased jerry was very polite

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Kris
United Kingdom | 24 February 2025

Hit a pothole on M1. Called road buddy and Aimy passed my details onto A406 mobile tyres. Great guy arrived within 20 minutes of call. Tyre fixed and on my way to the airport and currently sat on what would have been a missed flight. Amazing service guys. Thanks

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Tamsin Marsden
United Kingdom | 17 February 2025

I was told 30 minutes and some one turned up nearly 2 hours later. They wouldn’t offer a discount for incredibly inaccurate timing. Wrong information was given to mechanic.

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Lewis Stafford
United Kingdom | 14 February 2025

The mechanic sent out to me damaged my van as he jacked it up in the wrong place, bending out the body work. Been trying to get a refund and something to be done about the damage caused. Just getting ignored. Called, emails, messaged many times over 2 weeks. No response, or just get the phone put down on me. Customer service non-existant. Quality of workmanship very poor. *EDIT IN REPOSE TO THIER REPLY BELOW* The reply to this review is the most response I have had from Road Buddy. From the photos, it is clear the fitter jacked up the van in the wrong place and has caused damage. This is obvious and undeniable. The jack point is where there is an arrow and reinforced chassis point, which is about 5 inches forward from where he did it. The fitter knew he made a mistake at the time as his attitude changed after he knew I realised he caused damage. Trying to say that it is "normal" to bend out the bodywork. I have taken advise from my regular mechanic back home to confrim my thinking. The fitter offered me to come back to London (I Live in Brighton) and he would "get his mate to have a look, who will hammer it back". This is not a satisfactory solution. It in not convenient for me, nor do i want his mate to have a go on smashing it up further. This is a body work issue. My "baseless" claims can be proved by dated photos and videos. I have been offered no resolution, not even a refund let alone a solution to the damage caused. Apart from this reply, had no contact from them after approximately 12 calls to them, each saying someone will get back to me. I was sent out this fitter by Road Buddy and road buddy have sent me an invoice for the full amount for the service. Therefore the quality and workmanship is legally assured by them. I have had to contact my insurance Motor legal department and will be contacting trading standards as no resolution has been made. In summary Road Buddy is a very poor customer service which over-charges you to connect you with a cowboy mechanic, who over-charges you for a poor job. DO NOT USE THIS SERVICE IT'S NOT WORTH THE HEADACHE AND DAMAGE CASUED

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Adam
United Kingdom | 12 February 2025

I arranged with road buddy for a mechanic to come and have a look at my car. Someone eventually turned up in a car (he had more football related stuff than tools). He had a look at the car and said he needed to go and get something. I waited over an hour and he hadn’t come back. I spoke to the admin and they said he couldn’t help me. No apology or explanation. Completely useless and he was no mechanic. I suggest you avoid and try the big 2 companies.

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Daniel Idowu
United Kingdom | 09 February 2025

Swift and amazing job done by Jerry😉had a flat tyre on the motorway and he fixed it within couples of minutes 🤭👍

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