Update: After first contacting FlyHugz on December 1, 2024 about returning two travel pillows for a refund, I finally received my refund on February 4, 2025. Getting them to respond to my repeated attempts to contact them ONLY happened after I posted reviews on Trustpilot, so thank you Trustpilot. Evidently, someone at FlyHugz is reading them even though they aren't answering their phones to provide customer service. I did file a complaint with the New York City Department of Consumer and Worker Protection in January. Although I finally received my refund, I'm hoping an investigation will be conducted into their false claims and promises.

I ordered the anti theft cross body bag on 1/21/25. I received a thank you email for my order and a day later it was in transit, and the same as someone else, unable to track my order. I have emailed support 3 times and called the number on my order. I have heard NOTHING! I am very disappointed as I was so sure this company was legitimate and trustworthy. It is now 2/8/25, and no correspondence.

I never received my item and have reached out to customer service on several occasions with no response. I’m extremely frustrated with Flyhugz and just want my money refunded.3

Never received, never got a refund. Just flat out ignored. Ordered on January 1, 2025 and it's Feb 7, nothing. They turned off the tracking while it said in transit and Sat in transit. Wouldn't supply the US tracking info only the Chinese crap which told me nothing but in transit. I emailed and called I don't know how many times with zero response. This company is in China it's called Rise and Expand and pure thieves with total disregard to customers. High reviews are most likely fraudulent like the company is. Don't be fooled like I was, do your diligence before buying anything from these crooks.

I ordered online and received a FlyHugz pillow promptly. I knew immediately it did not fit my neck and would not be a satisfactory travel pillow. I have emailed the company via its support department on the website 5 times and I have not received a response. Their website states their support department is available 24/7 and a response is guaranteed within 24 hours. They also guarantee 100% satisfaction or return and full refund if notified within 60 days of purchase.

Pls make sure when ordering Flyhugz you read the fine print. They advertise hassle free returns but in actuality it is very unlikely you will get any money back. There product is subpar compared to others on the market. Pls read the multiple complaints on this company. Also, below is the actual return policy they don't show you. Compare that to what is on their home page; Frequently Asked Questions: 1. Can I return a used neck pillow? No, we do not accept returns of neck pillows that have been used or show signs of wear. For hygiene reasons, all returned items must be in their original, unused condition with all tags and packaging intact. 2. Can I return a neck pillow if it was delivered within the specified delivery time frame? No, we do not accept returns for items that were delivered within our specified delivery time frame of 7 to 14 business days from the date of order confirmation. 3. Can I return a neck pillow because I changed my mind after using it? No, returns due to a change of mind are only accepted if the neck pillow is in its original, unused condition. Once a neck pillow has been used, it cannot be returned. 4. Can I return a neck pillow if I received it as a gift? Yes, you can return a gifted neck pillow as long as it meets our return criteria: it must be in its original, unused condition and returned within 60 days of the delivery date. Please ensure you have the order number or gift receipt. 5. Can I return a neck pillow that has a defect? Yes, if you receive a defective neck pillow, please contact our customer service team immediately. We will arrange for a replacement or a refund. Please provide photos and a detailed description of the defect. 6. What if I accidentally ordered more pillows than I needed? We understand that mistakes can happen when placing orders. However, as a small company, we are unable to accept returns for accidental over-ordering due to the costs associated with shipping and handling. Please double-check your order before completing your purchase to ensure you are ordering the correct quantity.

I ordered 2 pillows based on the pictures on your Facebook ad. I received 3 eye masks. I need to exchange the eye masks for the pillows. I have left multiple messages on your phone number listed on the website. I have also Sent several messages to you! PLEASE CALL ME ASAP!

I fell asleep the first time I used it on a plane

I have been trying to contact them for almost 2 months by emails and phone calls (at least 10 messages) with absolutely no response. I wanted to return my order as I did not receive what was pictured. Their website claims you have 60 days to return but they won't accept it back without contacting them and getting an authorization. I now have about 4 days left and am extremely upset. It's really a shame because the pillows are great and I would have liked to get more of them (I thought that's what I ordered) but not after spending way too much money on just eye masks and earphones I didn't really need. The picture showed a pillow was included and wording is very misleading.

First, I’m a true believer of giving someone the benefit of the doubt, in this case it would be company. Flyhugz, advertising customer service 24/7…..LIE!!! I have left voicemails, asked for assistance on the site and even emailed Flyhugz. John Kilp is simply out to take your money, being the supposed entrepreneur he’d like you to believe. BEWARE!!!!! Company is a bunch of BULLSHIT! I am awaiting my package that more than likely will never come. And….i fell for the raving reviews which are probably made up!!! Never, ever, have I freely given money to a company and not receive said product. Luckily PayPal is really being my pal and disputing the charge. If you are looking to get scammed and throw your money at a company without receiving product….this is the company for you. What a joke for promoting on CBS Mornings. Be sure to check out my comment/review with CBS Mornings. Get your popcorn ready, as Flyhugz will keep you in suspense just like a horrible movie!!!!

I ordered only one neck pillow, but for some reason, two showed up on my order. I immediately emailed them both through the email address provided and on their site, requesting the cancellation of the 2nd neck pillow. I have emailed 5 times since the order. But I have not received any reply at all. Only an email confirming shipment, but through what looks like a phoney site. And still with two neck pillows. It is a scam!! I want confirmation of the cancellation of the full order. I am no longer interested in receiving any of their products. Please cancle Order #233066.

Went to purchase 2 pillows at which was advertised at 68 dollars. I noticed after checking out that I was actually charged 78 which I should have double checked. I have followed up with the company three times now and still have no reply on correcting this.

I’ve been waiting for weeks to RETURN ITEMS!! Nobody calls back or returns emails SCAM DO NOT BUY

Bait & Switch FlyHugz offered a buy one get one offer & I thought it would be a good way to try their products. I ordered 2 neck pillows & 2 crossbody bags. It took almost a month for my order to arrive & it only contained one of each item. I have emailed & called numerous times & have gotten no responses. I do not recommend this company.

J’ai contacté le service client de l’entreprise à plusieurs reprises car le produit est trop grand pour mon cou. Ils promettent un retour facile et remboursement possible dans les 60 jours. Personne n’a répondu à aucun de mes messages mail. Le numéro de téléphone est faux ! C’est une fraude ! I contacted the customer service multiple times to no avail. Nobody answers ! The neck cushion is way too big for me, need to return it. They advertise easy return, they don’t let you return it ! It’s a fraud.

I made a purchase, but after that there is no response from the FlyHugz. I have sent 4 e-mails after that to ask about the status of my purchase, but there is not any replay and response, nothing. They are constantly sending some promotions and adds, but about my order which I paid, they is no replay, none information.

FlyHugz processed 3 orders, took my money & only sent 1 order. They refuse to answer any emails or make contact. Be very careful buying from this company.

Flyhugz is a scam!! Their neck pillow is very expensive, but smell very bad and looks cheap. Their 60 days return is a big scam. As soon as i received it, initiate a return and nobody ever gets back to me at all. Confirmed that i checked my chunk mail. I later investigated further and found our that it is never been featured on big medias as claimed on their website. Beside, the neck pillow is sent from China

I was in the process of purchasing, of course, they ask for your email for your 50% discount. GAVE them my email, never got the email. After looking at the reviews I chose not to submit payment despite already putting my numbers in. Thank the lord I felt something was off. Didn't buy because NO EMAIL. Clearly, customer service is bad plus the weird way you have to maneuver on the site to get the pink one was BIZARRE. Not a user friendly experience so they lost a potential buy.

I ordered a fly-pillow a week ago. FlyHugz took the money from my account immediately, and I haven’t heard from them since 😳 FlyHugz are not responding to my emails Very bad customer service