rented out a 2 bed flat really nice clean and updated in style had everything local to me ease of renting also and helpful staff when needed.

I moved into a rental property two weeks ago, on the 3rd day I came home to find my bathroom flooded with sewage. I called the management lady and she had no urgency about getting it sorted. It's still not been sorted so I live in fear of my bathroom flooding, I cannot shower because it doesn't drain. It's scheduled to be fixed today and I asked them to please make sure the shower drains properly before leaving as it's still flooding and the lady from Northwood scolded me for using the shower, called me inconsiderate and said I should be washing in the sink. As well as this, they lied and said there was free parking at the property, which there is not, meaning i've spent £205 on a permit and spent £16 on my move in date using meter parking. Lastly, I asked multiple times about broadband connectivity as I work from home and they told me the socket was in a cupboard in the living room. There is no socket there, and the socket I did find elsewhere in the property is not even connected so I've had no internet the whole time. I know estate agents are known to be dishonest but this is a whole new level of bad.

Scumbag agents with no scruples. On vacating I was charged £150 to clean the property despite employing a local cleaner to clean….heres the kicker, they knew I had moved 500 miles away and could hold my deposit to ransom with their ridiculous demands which I had no choice but to accept. I hope these scumbags sleep well at night…I’m well rid of them!

Graf company response for my mistake

I am viewing properties looking to purchase a the moment and Northwood are the worst estate agents I have come across. They have 2 properties I an interested in and I can't get in to view the properties due to the times they offer being very restrictive. I have not come across this inflexibility with any other estate agents. They will only offer the times that suit them during the week in the day time and don't offer viewings at weekends.

Northwood Aberdeen - Flat wasn't cleaned prior to us moving in, not even hoovered. Mould on the bathroom, was picked up in initial inventory but not fixed. Landlord left rusty and broken furniture in the property and dismantled flat pack furniture blocking up storage space. When queried was told to dispose of it myself which we couldn't do. (required a skip rental at our cost) Cleaned the flat professionally before moving out and was still charged £100 from my deposit to clean the mouldy bathroom which was there on handover. Disputed it and was told the taps were dirty and water mark on the mirror meant they still needed to charge a £100 cleaning fee despite no photos of any damage. Not told about any of this until over 33 days after moving out so our £1050 deposit was held while in resolution which we never got as we had 'no evidence'. Would avoid in future.

It's a shame I can't put 0 as this has been one of the worst experiences of dealing with such an estate agent in all my life!!! We applied for an application to proceed with a rental property and after the landlord agreeing to proceed and taking our holding deposit, we wanted to push our move in date by 3 days due to a family bereavement. Since then, the whole process and service experienced has been diabolical.... they put the property back on the market following this request rather than work with us to come to an amicable solution for everyone to proceed if they were unable to accomerdate the requested date. We raised our concerns and continued to express our intent to the Directors of the business however after raising this to obtain help and support to recitify the issues in the matter to proceed, we have been notified this evening that they now believe our application is unfaverable and have secured another tenant, even though we should still remain a prioiry given the holding deposit that remains in place. This is not only unfair treatment but very UNREASONABLE!!!! They also imposed unrealistic timescales of payment when they want to, inconsistencies in their approach which clearly is a lack of a stardardised approach to customer service and not to mention the lack of transparency of obtaining draft tenancy agreements to give tenants time to review their terms ahead of the tenancy commencing. This firm clearly prefers to operate in a non compliant way with the Consumer Rights Act and the Tenancy Fees Act, and does not care if you have put a holding deposit down, not to mention showing a lack of empathy and flexibility to anybody situation if you need to agree an alternative move in date. This now potentially leave us is a very difficult situation given we were meant to be moving in 7 days, the costs paid to secure removal companies and that we are now unable to stay where we are, leaves us homeless with 4 children in toe. I will be raising this to the regulatory bodies as this is not the standards I'm sure that they expect to treat tenants.

I have been with Northwood Reading for over a year now and they are great. They have dealt with any issues efficiently and quickly. They were very understanding when I lost my job for 6 months. A big call out to Lisa as she has been great and understanding with my situation. Always willing to help.

Definitely one of the worst agents I’ve worked with and been a renter for many years. Property managers don’t seem to want to help and pass the buck onto tenants to fix instead of getting it fixed properly or even looked at. Some of the staff are very condescending and rude, lack of customer service. Poor replies to emails and it’s always ‘ I’ll let you know’ and never gets back to you. The referencing company/or them also opened an account with an energy company and we were not notified or asked for consent of sharing of our information. Just really not easy to work with. You report any issues and they’re not dealt with unless in a crisis.

This estate agents are very efficient worked with us very closely i would highly recommend to any person who wish to sell there property Alison and Tony Youmans

Landlords please never trust this agent any branches in UK. they will never pay your rent on time and you have to beg for your money like a beggar. They told me to go to Ombudsman when I complaint about rent areas.

Northwood sent a employee to take pictures of number 16. The man sat in his car for an hr staring at me, a tennant of 11 wellington walk..then after an hour, he got out and tuck pictures of the vacant property, and said "I don't have to tell you anything!" And left. Verry blunt employees. This in turn sparked my anxiety

Beware this company. Did the guaranteed rent scheme withh one of their branches and they've called in liquidators. Took 6 months rent from our tenant just weeks beforehand then knocked us for rent. "head office" ignored everything then send out an email at 5pm on a Friday. Apparently theres nothing they can do, even though the keys to our flat are being held by people we dont know. Want to have terrible experience and lose money? - Choose Northwood

Moving homes is both stressful and traumatic. Thanks to the professional and friendly advice and support of Amy at Northwood in Oldham all matters went smoothly and to plan Thank you so much Amy

Avoid Northwood estate agents in Hatfield very untruthfully can't be trusted you can make a offer and it is accepted ,and then just keep the listing on for sale , then they don't send any details on to the buyers solicitor, and finally they then pester you to make another offer higher . when the buyers first offer was accepted they should have put on sold S.T.C but refused to do that

Owners and tenants, avoid this company at all costs. Awful experience from start to finish. Do yourself a favour and use another other estate agent.

I had a terrible experience with Northwood Letting Agency, Derby branch and the landlords. They withheld my entire deposit, despite a professional end-of-tenancy clean and satisfactory inspections throughout my stay. Although they initially agreed that wear and tear was normal, they later claimed I was responsible for extensive repairs to make the property look “like new.” They also conducted unannounced visits and took intrusive photos of my personal belongings during inspections. To top it off, they raised the rent during renewal, only to list it at the original rate after I left. Avoid this agency if you’re looking for a fair and professional rental experience.

Unfortunately I had to give one star rating to allow me to rate this business. All I can say is if your property is worth a lot to you emotionally or financially If you ever think about Northwood Falkirk (Jim and his wife RUN!!!). Severe lack of communication along with lies of funds from Tennant and when challenged no reply. Also never mind the lies that I’ve been told that have cost me over £5000!! I was fooled with his chat. I’ve paid the price and lost my home of 18 years because of them. BEWARE.

The worse experience ever had in my life with northwood Watford estate agent when I went for the flat viewing .Very rude ,vulgar,she hardly speak English ,never reply to email after viewing ,not professional..etc.I will never contact them again even they will offer me free house .

I had rented out my property with Northwood Wigan, I was on their guaranteed rent scheme, for over 15 years until last year a new individual took over the franchise / management, by the name of Shaun Farrar. When that happened the service they provided took a nose dive. I did speak to him, by phone , when he first took over about a problem with my house, he was dismissive, aggressive and unhelpful. An indication of things to come from him being now head of Northwood Wigan Some of the problems I had, and there were more than I have listed below these are in my mind the more serious 1. They managed work to be carried out at my property which I was asked to pay for in advance and the work wasn't done. So someone was claiming payment for work that should have been done and wasn't . I understand that amounts to dishonest behaviour. 2. There were other incidents of this nature, so I told them well before my contract expired with them I would not be renewing with them. However as I was on good terms with the tenant, he liked the house , He wanted to stay when I changed to another agency. As shown on the contract with Northwood if this was the case I needed to pay them for that. I informed them and they told me I had to pay them X amount as agreed . They said this amount was calculated on the rent paid by the tenant to Northwood plus VAT. I asked them for the figures and they provided them. I later found out that the figure they gave was more than the rent being paid by the tenant to Northwood . So they had over inflated the figure to claim more from me than they were entitled to. So I suggest an act of deception/ fraud. Theft Act 68 , Fraud act 2006. 3. They then wrote to the tenant telling him they were going to increase his rent by some £200 or so because I had asked them to do that. When I had not . So they lied to him and on top of that did not increase any payment they made to me . So again an act of deception/ fraud. As defined in the Theft Act 68 and Fraud Act 2006. Lying to the tenant to get a higher rent from him. 4. They made it very difficult for the passing over of my property to the new rental management agency I had identified. By providing wrong documents and not co operating with the new agency. 5. The tenant was also, I understand, suffering at the hands of Northwood so decided to move so not to be involved in the process, He and I are still on good terms. 6. My contact expired in May with Northwood and they tried to obstruct my taking back the house and made claims of payment from me that contradicted the contract I had with them. I visited their office in August ( my contact expired with Northwood in the previous May) when the tenant had moved out, the house was empty, to take my keys back they refused to hand over my keys. I then told them they had no right to them, the keys were for my house and if they refused to give me them I would involve the police. If they kept my keys to my house and my contract with then expire months ago it constituted theft . They then handed over my keys. I signed a paper to say they had handed them back to me. I have taken advice on the above incidents and have been told they are crimes which should be reported to the police so they could be investigated. It may at last bring them to task and stop them from doing the same to others . When looking for a letting agency to take on my house i spoke to quite a few and one in particular told me they had other landlords making enquiries with them moving from Northwood Wigan due a steep decline in service Northwood Wigan now provided All in all now a dishonest , deceitful company who lied to benefit themselves. I wouldn't trust them with anything.. I can evidence all the above in emails between myself and Northwood Wigan