I would recommend Lowestoft Audi to anyone how was looking for a very professional Audi dealer!! And please ask for Robert Howe nice guy, and with regards to being safe especially in these unforeseen circumstances, very safe!!!

Excellent service and changeover from start to finish

Good choice of the model I was looking for, good value, helpful and knowledgeable sales executive and previous experience of great after sales support.

Great overall service and communication. Would highly recommend.

Good experience from start to finish, kept informed all the way, especially as we were driving 130 miles to collect the vehicle. Overall experience very good, wouldn't hesitate to use again.

Good choice, friendly, competitive

Great customer serivce (any issues I found were immediately corrected). Good experiance, thanks.

I have just purchased a VW UP! GTI from Robinsons Lowestoft and can say the whole experience from initial enquiry through to handover has been a good experience. Both Hakan and Marcus were very helpful and attentive throughout the process. I am pleased with the car I purchased and believe the trade in price for my old car was a fair and reasonable value, so based on this experience i would recommend them to others.

The service provided was second to none I was very impressed and will be changing a second vehicle through them in due course.

Great experience! Staff brilliant! Never felt pushed or pressured, much appreciated

Fantastic. Would purchase another car from Robinsons.

Good range of quality vehicles. Friendly and professional staff. Sorted out a minor issue with the vehicle I bought prior to collection.

The experience at Auto Devotion Peterborough was great because it was an easy and painless experience

Courteous efficient service. Smooth purchase and trade-in. Very satisfactory hand over. My 9-month old vehicle was presented in showroom condition.

Very satisfied with the car but I do think they need to check cars for faults before they sell them and also bodywork condition etc.

very satisfied with the service and experience

Incredibly Rude , Matt Brewder from the Norwich branch is in the wrong business . Took £500 deposit on 7th August .Decided against the car .Emailed him on 17th August as it still hadn’t been refunded, to receive an email back from him saying “did I miss something ,what’s the refund for “ ! On the 19th still no refund so emailed again ,yes I used capital letters only for him to ring me and tell me “ capital letters won’t get it back any quicker”.....had he done his job properly in the beginning I would’ve had to email at all...He’s a very unprofessional and rude.Surley a sorry and can I help you with anything else would’ve been the correct way to respond.

Poor communication. Was left waiting weeks for a vehicle that was being repaired prior to sale. (The extent of the damage was being kept secret to ensure the sale). They carried out multiple unauthorised searches on my credit file with spelling mistakes among other inaccuracies. I reported this to the branch manager who was even less helpful than the sales rep. Be very careful when dealing with C**is B**e or S**n Po**t*r. Poor from you Robinsons. Bad for VW. (Lowestoft) Seems like this is just one of many 1 star reviews. Coincidence ? Maybe...

Bought a car with a 12 months MOT which had loads of underlying issues. Required loads of work to put right so was offered a full refund plus partial refund for costs incurred. Unfortunately no travel expenses were reimbursed (Dealer was 3.5 hours away from me) and it took a lot of time and effort for me to get my money back. Things should be done a lot quicker - felt I had to continuously chase it up appose to them keeping me up to date which is a bit of a shame as the initial sale was quite straight forward. The cars safety should also have been assessed in the MOT prior to sale so I was surprised they sold a car that was practically unsafe. Overall poor experience and a lot of unnecessary chasing up was involved. Not a great experience. Norwhich - Auto Devotion

When you buy a car from a franchise dealer you expect top service as your paying top dollar. Not in the case of the Lowestoft branch. the way they prepped the car for customer hand over was slow and frustrating and if I had seen the car before handover (because they took so long and I had to leave) the handover would not have happened. they took advantage of my wife's inability to spot a problem. when confronted about the front tyres being very low tread depth for a £26000 car with 5k on the clock, they said its normal for a car like this and passed it as "OK". No !!!! NOT, lesson learnt. do not trust this VW car sales dealership. Should be called Robber-sons.