Excellent and professional customer care. Thanks

Product came damaged and they sent a replacement - excellent service!

Ordered glasses and paid for glasses to be expedited. Ended up taking 4 extra days to process the order and Kits sent them snail mail. Will receive them a week later! Customer service is the worst.

Amazing company! Great quality products and customer service is the absolute best!

Francis was an amazing support and handled my issue with professional care!

Oh my gawd! I was extremely surprised how my prescription glasses fit and the clarity is so crisp. To top it all off it’s stylish and affordable. I am now a loyal customer.

I was attracted to KITS as they are a local company and offer attractive glasses at a reasonable price. I also noticed my friend wearing the brand and I liked the quality of her glasses. I have a small face so I gad a bit of trouble getting the right fit. I spoke to several of the customer service agents and all were helpful and patient. When I got my glasses, they were too large. Joshua offered to send me different frames to try and Amanda helped me chose the most appropriate ones. It was really great the be able to put the frames on and get friends’ opinions. James helped me finalize the order and I will receive them next week. I am gobsmacked by their customer service! They really stand behind their products and want you to have an optimal experience. Can’t say enough about them! The prices are excellent too.

Tony helped me out with a warranty on my glasses and within minutes I had another pair being sent to me. I will be recommending Kits to everyone. Incredible price and excellent customer service.

I’m am so happy with this company! I broke my glasses and can’t wear contacts at the moment because of an eye injury and I have really bad eyesight so I needed something fast. I ordered from them and emailed them my situation. My glasses came in 2 days! The quality is very good and the price is unreal! I will definitely be ordering more

I bought many glasses. The team was very polite “specially Tommy”and professional. Any problem. I have. They take care of me. And I recommend this company to all my friends and the people I know.

This was an extremely easy transaction, Kits advised me when my glasses were shipping and I got them in a couple of days. I will definitely order from them again! They also enclosed a pair of complimentary sunglasses!

Wow. This company is great. I ordered glasses, they came super quick. I personally didn't like how they looked on me, so I've decided to return them. And the process was super easy, had to wait for less then a minute. Very nice person to talk to, and they put through a refund for me within 5 minutes. I've ordered through kits before and had no problems. Highly reccomend!!!

Glasses were of good quality, love that their a Canadian company, took only 2 days to ship domestically! I had an issue with one of the pairs of glasses regarding my personal preference, and was able to call and speak to James (18484002) who kind and gave a solution quickly. No hour long wait times to talk to someone, or having to jump through a bunch of hoops to speak to a real person. Will definitely be recommending kits to friends!

Glasses got shipped out pretty efficiently. Frame quality could be better, but you cannot complain at all given the prices. The size was a bit too big for me and opted to return it for a smaller for one, the customer service rep (Dennis S) was helpful, and let me keep the old glasses as a backup pair. Would definitely re-order again. And I've already recommended it to all my family!

I bought two pairs using my insurance. The shopping experience is well designed and user friendly. Shipping took 3 days which is efficient. I end up returning one pair because the nose pads have bad plastic smell. The customer service is amazing. James (18409523) refunded the pair immediately and let me keep the pair as a back up one. Overall, it’s a good experience.

I have been a client for a while! I got 4 pairs of glasses with them! However, the last one that I got ended up being bigger than I expected and for this reason for the first time I had to contact customer service to help me. Thats' when I got even more surprised with the company! Not only the most beautiful and confortable frames are made by them but also the patince and time to answer and bring a solution to my caase was unbelievable! I will definitely keep buying from them! Excellent in all ways!

I dealt with Dennis and he was very helpful and got my order processed quickly...

I had a great experience. Although I ordered sunglasses instead of polarizing ones but the customer service rep was very understanding and helpful. Therefore I just reordered the correct ones. The sunglasses have bright and clear vision. Can’t wait to use it. My order arrived in 6 days. I would definitely recommend this company.

I am so impressed with the great service. No issues with anything on their end. Just very patient and helpful people to guide me through my selection and helping get the right fit.

I ordered two eye glasses from Kits last week Wednesday and already got it yesterday. That’s less than a week of waiting so that’s great. I originally ordered the Orion Low Bridge but the fit and size wasn’t good on me. I should have gotten the Orion Comfort Fit. I started looking through the website about returns and exchanges. Gave their bot chat a try and requested to speak with an agent. I got everything settled through chat and told them what I wanted to exchange. Few minutes later, I get an order confirmation of exactly what I wanted, free of charge! I asked if I was going to get a return address so I can actually do the exchange but was told to keep it as back up or donate locally. That was really nice and great customer service! I can’t wait to get my new glasses 🤓