I got the wrong order. I specifically stated that I did not want the adjustable comfort pads on the nose, yet that is what they gave me. Additionally, I asked for the lens to be thinned, however, when I received the glasses they were thick.

Customer service was really nice and they solved the issue right away!

Amazing customer service with very good pricing. I got two pairs and didn't like them so they replaced them for free. It was smooth and easy process. Francis was very helpful on the phone as well!

They are the best, helped a lot when the order went wrong plus the quality of product is amazing will be ordering from here again plus would recommend to my friends too. Thank you Kits

Amazing customer service! Emma helped me sort out a prescription error to get new glasses, super helpful. I look forward to ordering more glasses with Kits! Definitely recommend.

Great customer service. I've ordered many pairs of glasses from this company and have never been disappointed. Dealt with Robert today on transaction 18469107 couldn't be happier with the service and all of the help. I highly recommend

Kits has best option for getting glasses. Customer service is great, quality great, item is great. Today i was helped by the best agent Tony of helping me replace my glasses that did not fit me. Throughout the process he made sure i understood everything and how to process it. 10/10 I would recommend Kits to everyone of the good satisfaction they bring to me and others.

Robert was a great help in assisting me with a return, great customer service! Kits as a company is easy and very nice to work with.

I found Kits online and I didn’t know about them before. I think it’s one of the companies with the best customer service. I had ordered polarized glasses accidentally and was wondering how would I go about shipping them back and was anxious about the timeframe cause I needed new glasses. Francis helped me get new glasses for free without having me to ship the polarized ones back and now I have two glasses. Now if that’s not customer service I don’t know what else is.

I ordered glasses a few months ago and was happy with the purchase but one pair of my glasses broke. I contacted Kits online and received a quick response instructing me to send some pictures of the broken glasses. The pictures were sent and I was told to pick out a replacement frame and colour. Broke my glasses on a Friday and my replacement was being made on Saturday and received them Friday. Great customer service! Awesome experience

I made an exchange, and it was an easy process. Francis was very helpful and fast. Overall a pleasant experience.

Amazing quality and service! I ordered Monday (on a holiday) and received the glasses Wednesday. I live in northern BC so I am used to shipping taking a little longer. Having the glasses within 2 days I couldn't believe it. The quality of the glasses are amazing, and the prices are extremely affordable. Love that they are made in BC as well!

Excellent bang for your buck. Amazing customer service as well. I mistakenly put my eye prescription for 1 measure and they offered me a replacement free of charge. Would not buy from anywhere else than from Kits. They are the best by far.

I had an issue with the lens on my glasses. Sent email to customer service and explained. The response was quick, polite, and genuine. EXCEEDED my expectations by a long shot. Resolved my issue, they have sent replacement pair and were extremely helpful. What a great experience in this day when customer service is rare from most companies. Great job!!!!

Great customer service. I bought 3 pairs of glasses, they arrived very quickly, they are durable. I didn't like the color of one of them, so I called to exchange them and they were very helpful.

I made a mistake when I placed my order. When I called customer service to fix my order. James was so helpful and without question's or cost to me he replaced my order correctly. Thank you…. The whole process is easy! My glasses are great! And don’t hesitate to add in the extras ($20) to your glasses order.

Excellent customer service and fast shipping. Glasses are top quality

Fantastic service, I received a pair of reading glasses that were not quite right. These were replaced with no charge. I ordered 2 more pair and they are excellent value for the money. I highly recommend Kits.

Quick response time and great service! I ordered 3 pairs of glasses except I forgot to change my PD on two pairs. Emailed them right away and they fixed it. The glasses came in under a week. Two of the pairs that came were in black (I ordered purple and blue). I called and he explained it was a misunderstanding when they switch the PD on the prescription. They are sending me the proper pairs free of charge and I can keep the black ones! Would recommend!

Great customer service and products.