I love the design and the fast delivery but a defective item was delivered. The handle on the left side is bent and looks like it had broken but was glued back, making it fit too loose on my face. I was really excited to have my glasses cos I love the design. But now I can’t even use it 😢

Worst glasses I have ever purchased in the 35 years I have been wearing glasses. None of the prescriptions were the same between pairs ordered and my optometrist said that that that was they actually have made my eyes worse. I gave two stars because the customer service was somewhat helpful. I sent the glasses back four times before getting something I could reasonably use since they would not refund my money. I hate leaving negative reviews but I cannot in good conscience recommend this company.

Kits has a lot of great style options at very good prices. My glasses arrived really fast, although, even with the ‘try on’ option online, they were much too big for me.

I actually love Kits glasses. Prices are very reasonable, especially with discounts. My glasses are comfortable and I can see well with them. However, I have downgraded my experience as staff need to be more proactive and attentive at the store. They should all wear a uniform or badge since it is sometimes hard to tell who is staff.

Really liked kits glasses. I felt its Worth buying.

The website is amazing. And the glasses that I received have a a premium feel to them. The prescription is on point. I am currently purchasing a second pair!

I ordered the Ray-Ban Meta Headliners but had to cancel the order after a week as Kits couldn't deliver. I've used Kits for 4yrs and this is hands down the worst experience. I’ve given a 2 star ( instead of 1 star) in hopes that this is a one off.

A zero. My order 18852021 was for glasses. Today a box came and inside are a box of acuvue contacts. I do not wear contacts nor did I order. Call customer service nobody takes calls. Terrible service I will never recommend to anybody.

i think is time I am really satisfied! I have probably 10 pairs of kits eye glassess , 6 pcs already break either just drop on the floor its easily break but can easily break maybe this time will last

Update to Kits’ reply: Tried to order again using FIRSTPAIRFREE (only pay shipping) and it looks like they’re now charging shipping + $10 for the eligible “free” frames. So many hoops to jump through for a pair of glasses that may not even arrive; looks like Zenni remains the way to go. February 2025 review: I recently ordered from Kits as I was surprised that they offer arrivals by the next day (“Get it Tomorrow”) if I choose expedited shipping (Standard Shipping would take 2-4 business days); perfect my upcoming trip. Next day arrived with no updates to my order. I was hoping that it was just a glitch in the system but unfortunately customer service confirmed that it would take another 24-48 hours before they even ship (keeping in mind it was advertised to arrive, not be shipped, by today). A couple days isn’t the end of the world by any means, but a bit of transparency would have been nice (even a simple notification while purchasing that the business is going through a lot of orders at the moment, and that the delivery times aren’t guaranteed). I would have loved to bring these with me for an upcoming trip but after talking with customer service, it looks like cancellation was the only realistic option. Unfortunate first experience with this company.

Très bon service. -Ils ont rapidement corrigé l erreur de prescription faite par l'optometriste. -La communication était rapide. -la production et la livraison rapide (y compris dans la région nordique isolé ou je réside) - les lunettes sont belles et de bonnes qualités. Que du positif à dire 🙂👍

I liked the ease of ordering and the process. The only concern I have is the length of the frames. They are a little long. I used the measurements from my last glasses but the arms are still a little long. Everything else is great. The case that I paid extra for is well worth it.

Kits' Customer Service is top tier! I had to email them recently after noticing there was a mistake with the prescription for a box of contacts that I ordered (first time that's ever happened btw - and I've been ordering from Kits for years!). Their team responded within 24 hours and immediately sent me a replacement box with the correct prescription without any further questions. It was shipped out the same day an everything. Smoothest resolution to an order issue that I've had with any company in a long time!

Glasses are perfect great price and quick delivery

I paid extra to have my contacts delivered within 2-3 business days and that was a week ago. I am no longer at that address and tried to either have the order cancelled or forwarded. So I will not be receiving my contacts that I paid for.

Incredibly high quality lenses at an amazing price and delivered within 48 hours of placing my order!! Will for sure order again!!

I just ordered two new pairs and used the virtual try on. Was shockingly impressed with the glasses. Highly recommend

I ordered sunglasses from Kits, and there was a problem with the order (my fault). Kits responded super-fast and replaced the sunglasses at no additional cost to me. Now I've got a brand new pair of sunglasses that I love to wear! Thanks, KITS!

Quality glasses at a low price and amazing customer service! I had made an error in my initial order, and their staff were so helpful and kind in replacing them with the correct prescription. I bought 3 pairs and love them all! They fit great, look amazing and most importantly, I can see!

I am beyond impressed with KITS' customer service! They quickly fixed and exchanged my glasses with super fast delivery. Their dedication to customer satisfaction is truly amazing. Highly recommend!