I’ve bought glasses from a few different places and by far you guys are the best the fit is perfect and the quality is outstanding and last but not least I can see wonderfully perfect out of these glasses I’m looking forward to the other 3 pairs I’ve bought. Thank you so much

Ordered 2 pair glasses. Didn’t like the one pair so requested refund and ordered new pair. They ended up double charging me for the first 2 glasses and still haven’t done anything. You get what you pay for I guess. Cheap glasses garbage customer service.

As a first time buyer, I was cautious because after all, a wrong perception could cause harm. I didn’t know where to start, or have a p.d. Measurement. I called to look at how to begin the process and to ensure that I don’t get stuck with poor quality or the wrong product. Chris took my call and walked me through the process! He’s very knowledgeable , professional and has a winning personality ! As a first time buyer I totally recommend him to get you started and in the right direction. I received my glasses days later and they are the correct prescription and better quality that previous glasses I purchased from a brick and mortar store! One of the 3 pairs that I bought were not slightly off due to my own features and both Dennis and Chris rectified it with ease ! Once again solidifying my faith in this brand! I already have recommended Kits to everyone I know and will encourage anyone reading this to go ahead and give them a go ! Hands down the best online experience ( and possibly overall) ever !

great place to order good quality contacts, good customer service as well.

James was so helpful and got my order adjusted in no time! Great experience!

I had a problem with one of the glasses, I was calling in to see what the options are and James was so amazing to tell me the different type of lenses and reviewed my prescription. He offered to replaced them and made sure I was satisfied with the frames before doing so, which was so considerate and beyond my expectation. He was so fast and responsive. This is my first time shopping for glasses online, I'm very happy and it takes the pressure off going to the actual store. I feel confident I'll be able to order what I need next time and I love the selection, it's really good quality frames and lenses.

I've ordered from kits in the past and had no issues. I enjoyed that pair of glasses and used them until my prescription changed. Fast forward a couple years I'd forgotten about kits and was like OH yeah! I'd been having an allergic reaction to my current frames and needed a replacement quickly. From the night I ordered to having the glasses on my face was 3 days. I've had the glasses a few weeks but I wasn't happy with the way the frames looked on my face. I hummed and hawed about reaching out as I figured they wouldn't be eligible for exchange having been worn and out of the packaging. I called customer service and got connected with Amanda. She said no worries! Keep the current pair as a back up, go on the site and pick out a new frame and we'll send it out to you. I was shocked. That's some amazing customer service. There was nothing wrong with my prescription, no manufacturer defects, I simply did not love the frames on my face once I got them and they still went above and beyond to fix my issue. I was able to go back in my order history and find the frames I had ordered years ago and loved, they still make the frame which is amazing! I've emailed to have them as a replacement. I'm hoping they'll continue to keep the frame in stock as I'm sure I'll want to order it again as my prescription continues to change.

Amanda was incredible! Great customer service and quick to fix the problem.

Francis was an amazing customer service agent and because of him I will definitely be purchasing more glasses for myself and family. The quality of the glasses and packaging is 10/10. Definitely one of the best customer service experiences in a long time

My son ran out of contacts and had his first day of work and a Rugby tournament in 3 days and really needed to see for both! I ordered thru Kits, crossed my fingers but wasn't sure they'd arrive in time. Kits is normally really fast but I knew it would be touch & go. But Kits came thru for the win! They arrived an hour before we had to leave. Completely saved us. That's why I keep coming back even though there are so many options out there. So easy, so fast and reliable.

Very much appreciated the polite and prompt response of Dennis in customer service regarding my glasses concerns. Would highly recommend kits.ca to friends and family.

The glasses ordered are great quality. There was an issue on my end with the prescription. Spoke to an agent Diana who was extremely helpful and fixed the issue very quickly. Will continue to use kits for all my glasses and contacts. Excellent product and customer service.

I found this company by accident on FB. They are the real deal and then some . I’ve received 3 pairs of super cute glasses from them. The ordering process with prescription is so easy and they are at your door within a few days. The courier delivered some random package to my door and not my glasses . Zero fault of Kits they were phenomenal and resolved the issue so fast . Highly recommend using this local company !

Kind, took time to understand the problem, quickly resolved the problem even though Kits was not at fault (third party shipper error).

Excellent customer service by Diana today She was so patient with me and resolved the problem so quickly I will return next time i want to buy other glasses and will recommend to all my friends and family

I made a mistake with my prescription which resulted in needing to reach out using chat to correct. The service was amazing and friendly. I am blown away at how easy it was to correct! And am super excited to get my new glasses soon! Thank you!

Best Canadian company ever. I remember ordering my first pair of glasses from Kits years ago when the company was first started. Was very satisfied with the craftsmanship and the accurate prescription, and the pricing simply cannot be beat. So naturally I went back to Kits while in the market for a couple more pairs this time around. I wasn't 100% happy with my order this time due to my own lack of diligence when considering frame sizing. Called customer service and spoke with Chris H. was simply blown away with the exceptional level of customer service which I had never experienced before. Simply put: if you are in the market for fair priced, good quality eye glasses, Kits is the way to go.

Excellent customer service. Very happy so far with everything. My glasses were too big and when I called they got me a new paid ordered right away.

Excellent customer service . I have ordered five pair thus far and each one has been perfect in terms of the prescription (bifocal) . The quality is excellent , any issues are dealt with quickly by customer service and I love the style options , excellent shipping and accessible pricing! I’ll be ordering more and I tell everyone who compliments me where I get my glasses !

The value for the quality of glasses received was far better than I expected. There is really no difference between these and a $400 name brand. The customer service was also beyond my expectations. Quick response, understanding and kind! They actually care about the product and their customers. I highly recommend Kits and will be purchasing more pairs of glasses in the future.