I have ordered several pairs of glasses from Kits now and have been really happy with the product and experience. Recently, I had some minor damage to one of my pairs. I reached out for advice on repair and Kits sent a new pair right away with no questions asked. Fabulous service!

Nick and Emma both of them are so friendly and highly cooperative.They explained the things clearly and softly.

such an incredible company, their prices are unmatched & im not one to ever leave reviews but i really had to for them. their customer service, pricing and most importantly quality of the glasses are nothing like ive seen before, if you’re unsure about ordering i’d say give it one shot with Kits you won’t regret it

Having already owned a pair of KITS glasses I can say the build quality you get is exceptional. This review is in regards to my most recent order. I ordered 3 pairs of glasses. 2 for myself and 1 for my wife. Unfortunately, when I got the shipping confirmation the prescription was changed to be my wife’s. After calling customer service, a kind customer service agent named Denis offered to comp me the 2 pairs with the wrong prescription in addition to not needing to send back the other 2 pairs that my wife will now be able to use. Overall, some of the best hassle free customer service I’ve experienced in a long time.

James was incredibly helpful and polite. I appreciate the willingness to split the order into two shipments for the items in stock. Thank you!

Simple and straightforward. My call with James was great.

Fantastic Customer Service! The Kits team was incredibly helpful resolving a mistake I made on my order and were able to provide a more than fair solution with a quick and friendly phone call.

Amazing price, amazing customer service. The only bad note is the quality of there frames that can be a bit brittle but I think for the price, they are still excellent quality. I've had way more expensive glasses breaking for same reasons.

Always a great experience with Kits costumer service. I previously ordered two pairs of glasses from Kits, one pair was perfect but the other was just too big for my face (the quality of the glasses is by far the best out of any other place I’ve ordered from). Diana was able to quickly exchange the pair for me with no extra cost (yay!) and was an absolute pleasure to speak with. Diana was quick, knowledgeable, and so helpful overall! It’s only been an hour since our interaction and my new glasses are already being assembled. Thank you Diana and Kits!

This company has got customer service figured out. Quick, polite responses. I have ordered 4 pairs of glasses. I love them except 1 pair that I misjudged and did not like on me. No problem. They were replaced within a matter of days free of charge. Highly recommend.

I usually never write reviews, but with Kits, I had to. I've ordered my contact lenses twice from them, and their website is very intuitive and simple to use. Their prices are great compared to other places, and the lenses match my brand and prescription perfectly. Plus, the shipping is extremely fast

I am so impressed with KITS! I placed my first order and within 3 days they were at my door. The are good quality and low cost. One pair didn't suit me so I called to return it. They exchanged the item free of cost! All done within 5 minutes of calling. I definitely recommend going with KITS. Great experience.

fast priced right

Amazing customer service 😁

I'm so happy with Kits and had the best experience. Received my glasses within 3 business days. I wasn't too sure with the frames that I chosen and CS was able to assist me within minutes. Customer service is A+++. I definitely will make my next purchase with Kits again.

The complete experience with Kits was fabulous. I had the opportunity to be able to visit their store in Kitsilano, Vancouver and try on frames before buying. The vibe in the store and the enthusiasm of the staff for their products was refreshing. Not only was the enthusiasm up to par, the service provided was excellent. From walking through the ordering process with me, to measuring my pupil width and where my pupils sat within the frame, to the fulfillment of the prescription, and the delivery of the product, I can not fault them at all. Communication was good and delivery was timely. The quality of the product is great. I love my new eyewear and would recommend this company wholeheartedly. I will be ordering from them again.

I bought a pair back in January first time I've had to pay beyond what was covered. They were plastic and the frames cracked at the of February and they were replaced but about the same thing happened and I was fed up. I decided that if I keep the cost down around $200 I would be happy. I heard about Kits and so checked it out for the $200 I would be able to get lenses I would dream about (premium progressives with photo chromatic lenses) I ordered a little concerned about the $28 frames I opted for the kits VIP with the free gifts $100 off over the 25% off, it was only $10 more, the gifts being worth $33. Ordered Wednesday and arrived Friday morning. The frames are the best quality I've ever had, the lenses perfect and they still sent the coolest glasses box w/microfiber cloth despite receiving the box and cloth through the VIP option and have never recieved glasses in under a week let alone 2 days. Absolutely incredible, my complaint is why didn't I know this years ago. Had I just gone with the high quality lenses and the basic progressive lens the total cost would have been $97 less than half of the first set I bought cost. Unbelievable but so pleased.

Dear Kits Team, What incredible service. Today I received my most recent order. It contained two pairs of glasses. The first pair were perfect. For some reason the second pair did not have the correct lens strength- or for some reason did not suit my eyes. I contacted the Kit's customer service dept. and within 3 hours I had a message saying a new pair of glasses were being made. There were no follow up questions- customer satisfaction is obviously important to this company.

Helpful and efficient

Dear Kits Team, I just wanted to reach out and express my appreciation for your glasses and the reasonable costs you provide, which are on par with eyewear options from countries like Japan and Vietnam. I have been a long-time glasses wearer, and paying a minimum of $600 for a pair has always felt excessive. Discovering Kits has been a breath of fresh air. I have noticed that when I mention Kits to opticians here in Canada, some become defensive and even rude. I suspect this is because they are struggling to compete with your reasonable pricing. It's clear to me that Kits is here to stay, and the fact that you're making waves in the industry and challenging the status quo is a sign that you're doing something right. Thank you for making quality eyewear accessible. Keep up the great work!