Kits has the best customer service! I had an issue with a current pair and they’re shipping a new pair out a day later! 10/10, I recommend Kits to everyone!

The people I talked to were very efficient and attended to my concerns promptly.They satisfied my concerns 100 per cent and I would highly recommend this company to anyone wanting eyecare.

Order correction was seamless, even after receiving shipping notification.

I ordered a frame but, it was small so, just complained to return them; they just gave me a new pair with the same quality prescription glasses for same price. Also the delivery was quite fast. Shipped from Vancouver to Kitchener in 3-4 days!

There was an issue with my prescription, but it was handled quickly. Tommy was very helpful. New order on it's way. Thank you!

Customer service was very helpful! I had a little glitch on the processing of my first order and they were quick to respond and expedite the order. Courteous staff and I am enjoying my ‘3’ new pairs of glasses !!

Extremely happy with service that I received today. Ordered a pair of glasses in May which unfortunately did not stand up very well. Was given a new pair for replacement. Great service.

Absolutely love this company. Very stylish frames, lots of lense options and amazing customer service. I spoke to Tommy T. about some concerns I had and he was great with solving the issue. Overall, I love the frames I have (Jasmina), you can tell they are well made and handled with care. Shipping costs and times are reasonable. 10/10 experience, I recommend buying from them as I will from now on!

Awesome service

Francis was very helpful to correct my mistake in ordering my contacts. He was very knowledgeable and courteous.

I’ve spoken to customer service twice, resolved issue promptly and professionally. Impressed with how fast I received my order and Great prices for the quality. Will order from here again

This is a wonderful company with amazing customer service. I ordered a pair that came in just 2 days, but unfortunately, weren’t the best fit. I talked with a service agent, and he helped me get the right pair I needed. I will definitely order more glasses in the future!

I had an amazing experience with (Chris). He was so helpful and understanding. I was able to fix my order and attain an even better deal. I was confused about my RX, and he understood me completely and explained everything. I appreciated the time and patience. Thanks again! I highly recommend Kits and will be re-ordering soon!

Great experience using Kits for my daughters glasses. The price point was great, they came quickly and she was very happy to try on the glasses virtually. We realized the glasses were too big once she received them and I called in to the customer service line and he was very gracious in helping us choose another pair. We are just waiting on her new glasses to arrive.

I'm really pleased to have found this company! The selection of glasses is great, quality is excellent. I had a couple of issues and the rep, Tommy, was friendly and helpful and resolved my problem quickly and easily! Totally recommend getting your glasses here!

So happy. I have worn glasses all my life. Don’t think I can even add up all the costs. Now that I need progressives, the costs have been 7-800 per pair. Then I found Kits. I just received my first pair and they are amazing! And they arrived in less than a week. After insurance paid my 80% I got a new pair of progressives for under $40. I am about to order two more pair. I’ve never had the luxury of having more than one pair at a time and different styles. Just go ahead and order them! Side note that the only glitch was that I couldn’t get their direct billing to work so had to manually submit to insurance after paying up front. Also, the online try on is great but they tend to be a little larger in person than on the picture.

Excellent customer service! I picked the wrong glasses and the agent I spoke with helped me select the correct ones with ease. And he even expedited the shipping for me. Highly recommend Kits!

Paid about $50CAD for a pair of glasses with lenses upgraded one tier from their most basic, and a bottle of cleaning solution. They got delivered less than 48 hours after ordering which is incredibly fast. The prescription is perfect. The glasses look very similar on my face to how they appeared using their "Try On" feature. I'm super happy with the service and will be using it again in the future.

I had a wonderful experience with James at Kits. He was friendly, knowledgeable, and attentive throughout our conversation. James made sure my order was processed smoothly and provided all the information I needed. His professionalism and commitment to ensuring customer satisfaction really stood out. Thank you, James, for making my shopping experience with Kits so seamless and pleasant!

Always impeccable service, knowledgeable, friendly, patient