Ryan was really helpful nothing was too much trouble. Not pushy, leaving us to make our own mind up.

Excellent service from Mitchell We were looking for a rise recliner chair. He showed us the options, explained everything and left us to decide.

Your sales agent was Brilliant. He was not pushy and explained the delivery process in detail. In addition to this, he offered warranty and product protection packages. Great customer service.

From start to finish the process was easy, staff in store easy to deal with and honest, delivered on date and time. Great sofa.

Up to now, everything about ordering the furniture has been straightforward and easy. It makes it easier having to pay monthly.

Attentive, informative and professional service in store. Delivery date agreed and adhered to. Delivery time slot advised a few days in advance of delivery (and adhered too). Delivery service, friendly, careful and thorough.

Really pleased with my shoe storage unit. Well made and looks fabulous. Arrived on the day arranged in excellent packaging. The only reason it lost one star is the 7 weeks it took to arrive.

Item ordered was damaged.

The company the staffs and the products are the are all great

The staff made my visit very good, they were very very helpful in me choosing my sofa, nothing was any trouble to them even when I asked if it could be split to show exactly what the style that I was wanting looked like, would highly recommend, no pressure shopping at its best .

Happy wth the shop, happy with the choice, happy with the service. Not happy with the minimum delivery charge. All I ordered was a nest of tables that I expected to pick up from the store when ready. Why a mandatory delivery charge then? There seems to be no way to avoid this charge so why not include the “Basic” level in the ticket cost? It doesn’t seem to be displayed anywhere in the store that this will be applied when you pay. If it wasn’t for the fact that my wife had decided I’d have not bothered. Maybe I’m being dramatic but after a busy morning shopping I was feeling principled. Is this even legal?

Great buying experience from walk in to point of purchase, Shannon was very helpfull and very knowlegabe when helping us to choose the selected items, Stirling instore experience, We would be delighted to recommend Shannon and the Team at the Gateshead store.....

Nothing to report, everything went well

Easy to navigate the site. Swift confirmation of order.

Staff member Malwina was really approachable and friendly and wasn’t hard selling

Very happy with my order, was delivered carefully too.

James King who served us was a consummate professional and gave us great service. He was knowledgeable about the products and we found exactly what we wanted. Can’t fault his customer service.

Really good customer service in the Cheltenham store. James was very knowledgeable about the products and answered all out questions.

Ordered a corner sofa on 27th February. Delivery date of 29th April. Had an email to say delivery could be a little sooner - 23rd April. Delivery men came on time, brought in … 2 of the same halves. So took 1 away, they said warehouse team obviously put wrong side in van, they’d call customer services and ask for other half to be brought out asap, we’d skip queue. Call from customer services only to say that the sofa is out of stock and need to wait until 23rd June, only other option is refund/exchange. We refused either option and asked to speak to manager. Put through to supervisor who told us the previous person hadn’t actually checked with logistics to see if the other half of our sofa is in a warehouse somewhere, so they’d get back to us. End of day still haven’t heard back so not holding out much hope. But the fact we are expected to still pay the full amount for half a product is mind boggling. Currently looking into trading standards to see if they can actually demand payment for sometime they have yet to supply. From reviews I’ve read here and off a Facebook group set up by customers with bad experiences I would stay well clear! Unfortunately due to our circumstances our hands are tied with this one.

Tristan was great allowing us to move chairs from all over to compare!