The ordering process was straightforward and options presented in an easy to understand manner. Will review again after receiving my new PC.

Super easy ordering process and great options to choose from! Super excited for my new gaming pc to arrive!

ordering was easy

The website was easy to follow and I have purchased from you guys before, several years ago.

Always fast and easy service.

First time building a gaming pc and it was a very good experience, love that all components have a detail picture and information.

Xotics process is about as streamlined and concise as you could want. Found the parts list, checked performance to make sure the machine would do what I want it to, ordered. I've purchased 3 devices from them so far and would recommend to anyone.

I placed an order several weeks ago and every time I ask when they will send my order, they tell me that the card verification process takes 3 to 9 days to take care of the seller and the buyer, but it has been more than a month and it still hasn't happened. They give me an answer about mine, the order number is 177246106, the money was debited from my card and even these people do not solve me

Awesome process

Like the way the configuration works, easy to find the laptop I wanted to buy with information and categories so browsing is actually fun.

THE XOTIC PC HYTE-GX13 DEFAULT IS AWESOME, THE BUILD QUALITY IS OUTSTANDING! MY EXPERIENNCE WITH XOTIC PC IS EXCELLENT! THANK YOU FOR YOUR PROMPT SERVICE AND EXCELLENT COMMUNICATION!

The website is very functional and easy to use. All of my questions were answered

Outstanding communication and knowledge

I really appreciate the quick response and support.

I was very excited for my custom PC from XOTIC PC, however I had issues with since taking it out of the box. It arrived with dirty water spots on the lid. I could not believe it was shipped out in that condition.I was able to look past that and give it a try. Sadly, I was really disappointed to discover there was an issue with the mini-led screen...black backgrounds were bleeding into white foregrounds making text and images appear gray. I'm a designer so this wasn't something I could tolerate to get my work done. I returned the PC within the 30 day time period (after being charged for an $85 return shipping label) and asked for a refund. XOTIC PC seemed to ignore the fact I was asking for a refund. They played it off like I had sent it in for a warranty repair, asked multiple times if I wanted to look at other models and when I finally questioned when I would receive my refund, they said, "oh, we'll update our RMA." There should not be a need to "update" them...I submitted my RMA asking point blankly for a refund. My computer was almost $4K and it's been two weeks since they received the PC back...still no refund. I don't want to have to file a credit card dispute, but it's looking like that might be what I have to do to get my money back!! In addition, right after I purchased my computer they promised me a $200 refund since their system continually rejected my payment and the price went up the next day when I finally got my order to go through. That refund never came. I asked for it again after my PC arrived and they said they would take care of it...still never came. They have been jerking me around since I placed my order. If they hadn't been so shady, I probably would be interested in getting a different model from them. They seem to keep hoping I will forget they owe me money. Because of how they've handled everything, I'm not interested in giving them any more business.

Omni says good job

Clear details of each component in the system.

I haven't received laptop yet, but support has been responsive with answers to questions.

Very easy to navigate website and many options to choose from

Great website easy to use and great customer service.