Quick response time from sales team, very accommodating as far as components and special requests. Very good pricing compared to other boutique PC builders.

Extremely responsive and knowledgeable support. Order process through Xotic has been amazing 🤩

XOTICPC MSI Titan GT77 HX 13V Very Good service in Purchasing, options for upgrades, Build quality, delivery process and support once delivered. As for the Laptop, packaging and delivery, this was well boxed, protected and a timely delivery service. Tracking service could not fault, Overall a truly rewarding experience, I will have not qualms in looking to choosing XOTICPC for future purchases

I had a question about how the discounts work and was immediately helped. Using their awesome site I customized my build and upping checkout was instructed to email them for a further military discount. In the same day, roughly two hours after, they responded and provided the discount as a refund! Absolutely phenomenal experience and I will be returning in the future!

Quick order, great prices.

Purchase was easy, Shipping was fast. I would buy from Xotic again.

So far so good, has been a smooth transaction so far.

All the excellent help I got! The prices seem reasonable. The only part that is not great. Is waiting to make a payment. I'm not sure what's up with that.

My first XOTIC PC Sager laptop was purchased in 2014 and it is still working well, if we ignore the battery's age. I purchased my second custom Sager laptop at the end of May 2023. A shipment notification email with tracking code arrived just over two weeks later. It is true, as others have said, that the cash discount process is clunky. You find out the new total price when they email you the next day. They explain that the 3% discount becomes a 2% discount when combined with coupons. In the end, it is only a minor issue, worth mentioning as a heads up to others. Using the website to customize and place my order was easy. The correct laptop arrived in perfect condition. Installing Debian Linux mostly just worked, other than tweaking a sound card configuration option. And it has been working well for a couple of weeks now. A friend pointed me to XOTIC PC a decade ago, and I always recommend them to friends looking for a new laptop.

The website was easy to use. Also all of the questions I had got answered by costumer service in a timely manner. It was a very satisfying experience.

They take the time to listen and understand, even when i asked something for the 3th time. They help you with anything and do it with a smile. Great customer service, easy contact, and i am sure they wil do there best to create great systems.

Good Options and Customization

It's easy to build and all the parts are at market value versus most competitors who raise above market value

I placed an order on June 1, 2023 for an in stock laptop. It had not even shipped by June 14 when I contacted them. They said they expected it to be a week more. I then reached out again a few times, and one June 29 they said they expected it to be next week or the week after. In other words 5-6 weeks. They mentioned they list MSI laptops in stock if MSI lists them in stock and then have them shipped to them to perform the memory and drive upgrades. MSI has not shipped to them supposedly. If they don't have it in stock in their hand, they should not list it as in stock.

Great customer service

Good options, easy website

It was fast shipping and getting it ordered ……

Fast and easy purchase and approval process

Truly top-of-the-line computers built with attention to detail. Cooling options and competitive pricing make xotic my top choice when getting a new laptop, every time

It was a wide selection everything was easy to figure out with great selections