Super easy great response time with any questions I had there chat is fast and you get a real person in like 2 questions witch is a god send for chat help these days

MSI fixed my out of warranty repair for free. Still had to pay shipping both ways, but at least the repair was free.

Website was easy to navigate through their filters to find which laptop would best suit my needs. The additionally customizable options they offer is a bonus. I look forward to receiving my gaming laptop in the coming days.

Within 24 hours of initially receiving my computer (in November of 2018) & taking it out of the box I experienced an unrecoverable BSOD loop that required RMA. This was reported to them within 1 day of the initial receipt & within 2 days of their shipping the unit to me. Over the next 2 years XoticPC "serviced" the unit for RMA 2 times due to their supports intentional stalling, in one instance even holding the computer for months at a time when they did have it, & band-aid fixes involving the CPU that never fully resolved the issues the unit had Since Day 1. After their two attempts at the CPU, I began to notice the GPU overheating & intermittently failing, also causing the computer to crash; These failures became more & more frequent over time, with the initial BSOD issue also remaining as a recurring, if slightly less frequent, problem. Over the 4 years+ since my initial purchase the unit never functioned correctly without regular BSOD & Graphics Card Crashing. Sager has serviced the unit 2 times within the last 12 months, also failing to remedy the issues present. Their approach was to replace the GPU. This approach also had minimal impact in resolving the issues present, with the unit still experiencing both the BSOD & Graphics Card Crashes even with both the GPU & CPU now having been replaced. On 01/10/2023 I contacted XoticPC to initiate a refund as I no longer had faith in either their or Sagers ability to provide a suitably repaired or replacement product. As a disabled adult my (former) Representative Payee (mother) completed the initial purchase on my behalf in exchange for my money. I informed XoticPC of the situation at hand & began going back & forth with their "support agent" (I use this term as lightly today as I ever have in my life) via email. During this "back & forth" (which was still ongoing as of the morning of 1/12/2023) I was repeatedly lied to, asked questions I had already provided answers for, & my claims summarily belittled, dismissed & ignored. Their "support agent" refused to acknowledge my issues the majority of the day until I provided a detailed, complex breakdown of each and every detail of each crash I could along with screenshots. My every message was met with replies from their agent containing lies, misinformation & more dismissal of my claims. At every turn their agent chose to belittle my claims & insist upon allowing them to continue wasting my time & treating me with disrespect by stalling, refusing my refund & insisting I let them repair it again. During the course of this, XoticPC chose to respond to my BBB complaint with inaccurate information that was provided to them by Sager. When confronted with their responses inaccuracies & proof of such, the agent blamed me for their mistake instead of taking responsibility for their own failure. After proving my case thoroughly & beyond impeachment over email; When the "support agent" ran out of excuses, stall tactics & reasons to deny my request; The agent then resorted to ableism, informing me they had contacted my former payee & stating "We just spoke to your mother" (former payee) in an attempt to bypass me entirely & obtain a resolution to their satisfaction without my consent. They also stated the following "I would be willing to see if can assist with Sager to move your hard drives and ram to a new similar-performance machine instead of using the funds to replace the GPU? Is that an option?" Still trying everything they could to avoid giving me the refund I am due. Additionally, after doing so they insisted we continue the discussion over the phone & refused to continue by email; This is a denial of handicap accessible service as I require email to respond in an accurate manner. As such the agent has violated the Americans With Disabilities Act, Title III & has been reported to the Department of Justice, Civil Rights Division for doing so. At this time (01/12/2023) I have received the following after sending the full thread to their management email. "We have followed our warranty agreement and have exceeded our obligations under this warranty. You have received our offers to assist you, it is up to you to accept these offers. Your parts warranty has expired in 2021. Your laptop is 4+ years since purchase and over 1 Year ourside of that warranty term. If you have nothing more to add there is nothing more to discus on this.  ​ Please let us know if you would like to proceed on the offers on or before end of day January 13th 2023 through this email address." To which I replied: "You provided a faulty product and failed to meet your obligations under warranty. ... If you refuse my refund we can proceed to court, regardless of any unreasonable & legally unenforceable "deadline" you claim to impose." "Agent" needs a new job & "XoticPC" needs litigation.

Good customer service and fast delivery plus great quality products at a great price.

I was able to easily find everything I was looking for.

Too much bad for words in this RMA. In the end they made it right however and we have a working system. We deleted the word wall that we wrote here about it before in the middle of the almost 2 month ordeal tl:dr don't want further stress including knowing we had to write a bad review! Moved up from 1 to 3 stars only because they finally fixed it. Moving on.

Great company easy to use

Awesome prices and great products

A friend of my bought one of your product since 2018. The laptop works awesomely planning to buy a device from you soon. I Choose xotic pc because; 1. Quality 2. Affordability 3. Awesome service

Excellent customer service and good budget build pcs. Definitely recommend it!

XOTIC is my goto when I need a premium product at the best price.

Ease of ordering.

Ordering my pc was made super easy.

Easy to work with and great gear

Ordering from the website was easy and I love the payment options!

Everything was very straight forward and easy to do

Ease of customization. However needs more customization options for all systems.

great customer service

Excellent pricing for custom gaming laptops! This is my 3rd custom rig because I can never find the right combination of processor, dedicated graphics card, RAM and SSD sizes from the "one size fits all" retailers. Xotic is also the only one I know of that'll give a discount for paying "cash"...awesome if you aren't in a hurry!