I started a return with their courier and they have not provided me with the correct waybill number so I cannot track the return and I cannot do anything. I tried to contact the chat online and they are closed and not contacted me back. Sounds like scam!

I placed an order yesterday for over $500 because they were running a buy one get one free promotion. I checked out (or thought I did) since it said “Thank you for your order “. I checked today to see if there was an estimated delivery date, but there was no order!!! I called Lulu’s and they informed me that they have no record of the order. I checked my bank statement, and there was no money taken out. Why would it say order complete and thank me if the order did not go through. I even used a first time user discount code that was texted to me.

Not a secure company! I haven’t received an order confirmation. Customer service chat tells me “the company isn’t a scam”, tells me my order number that I can’t search within the company or my email, and won’t help me receive the order confirmation. I have no idea if my products are coming, and the CS chat agent Courtney hung up on me when I asked if it was a scam. I don’t know if my order is real. I’ll never order from this company - there are so many other secure companies with secure processes

I was really looking forward to wearing my black jumper from Lulus, within the first hour of wearing it the wire boning was popping out of both sides. It was really embarrassing as I had no way to fix it at the event.

I honestly don’t know how this website is even allowed. I ordered a dress and it never came, I was on hold with this company for 20 max and decided to hang up. The carrier service this company uses sucks just as bad. There is no contact number for the carrier company everything is through live text. This will be addressed to the Federal Bureau. It seems like they are taking money from people left and right. PLEASE DO NOT ORDER ANYTHING FROM HERE TRUST ME!

Dress came in decent time, but the quality was so poor . Stitching was horrendous! Some parts not even closed up. Super thin fabric. Returns was redic .

I’m giving a 2-star rating. While the customer service was responsive and helpful, the quality of the denim skirt I ordered was disappointing and did not match the picture. Additionally, the return fee is nearly half the price of the skirt, which feels unreasonable. Will not be repurchasing from Lulus.

Lulus has not posted my bad review! Beware!!! They are seemingly hiding the bad reviews.

Voor een bruiloft een jurk besteld op deze website. De bezorging was prima en goed te volgen. Toen de jurk echter niet viel zoals ik had gehoopt, wilde ik de jurk retourneren. Ik vind het retourproces al vrij onduidelijk, maar de kosten zijn nog erger. Doordat ik enorm van schrok (€50,- verzendkosten is normaal), heb ik contact gezocht met Lulus. In eerste instantie werd er netjes op de mail gereageerd. Maar nu blijven de antwoorden op mijn vragen weg. Lulus reageert niet meer. Ze hebben het geld binnen en zijn totaal niet bezig met hun klanten. Mijn tip: bestel hier nooit iets, tenzij je zeker weet dat het past en dat het niet geretourneerd hoeft te worden!

I have loved Lulu’s for over a decade and love the wide, varied selection of clothing at varying pricing. The customer service is great, too. BUT WHY ARE ALL THE JEANS HIWATERS?

We placed an order for a flower girl gress size 5 and sent an email asking for an update as we have not heard from the company. Until today, no reply, just sent another email. Poor customer service and delays in sending out the items

Candlelit Date Forest Green Velvet One-Shoulder Bodycon Dress Fits marvelous. It is true to size. It is velvet-stretchy wow wow!

I placed my order on October 3 and it supposed to get delivered on October 10 From 3 days onTrac delivery system showing out of delivery but I didn’t get parcel yet. I can not call or chat to onTrac delivery agent as there is no contact information provided. This is my first order with Lulus but it’s horrible experience . ******FINALY GOT MY ORDER 🙄****

This company is horrible. Once I placed an order with them, they started bombarding me with spam. I contact their customer support because I unsubscribed many times only to continuously get spam emails from them. I receive several emails per day. They won't stop, not even when I contact them directly.

I’m trying to place an order from lulus. They are very unclear on where their clothes are manufactured. They offer you 15 percent off first purchase after you give them all your information, then tell you to download their APP, which applies an App promotion but then they don’t allow you to use the Welcome promo that gave them all your contact info to be bombarded with adds. This his deceiving practices. Where does it say that if you sign up for emails to received 15 off promo, you can’t use it on APP, because downloading APP also as a discount? Where does it say what products are imported? Sorry, but it’s YOU that’s confused

Ordered a white jumpsuit on sale. Had weird blue stains on the leg. Looked like dye or something while packaging. Of course it’s final sale. I don’t mind final sale if I end up not liking it, it’s a chance I am willing to take. But a sale because it’s stained and unwearable? That’s just shady. Will not order from here again.

Ordered 3 dresses. Returned 1 dress within a week. Tried it on only twice. Returned it with tags still on and they said that unfortunately they can’t give me a full refund because they found stains?! That you can only give me store credit?!. That’s crap. You guys are unbelievable. I’ve never had issues with you guys before when returning and I don’t even mind the re-stocking fee. But to falsify that my return dress had stains from which I tried on only twice? This is just bad business. You guys will go to whatever extent to falsify the return items and not give a refund. Now I’m skeptical about buying from you guys ever again. Thanks for the bad return experience.

I paid for expedited shipping, and it still arrived late. They told me I still had to pay to ship it back. Never shopping here again. Highly suggest you don't shop here if you need something in time, or even want to deal with people who take responsibility. I was told it was out of their hands and up to the carrier at this point. I was not offered anything to retain me as a customer, so, it was my first - and last - time shopping here.

This was the 1st time I ordered from Lulus, but won’t be the last. My dress is gorgeous, well made, perfect fit. I can’t wait to wear it to an upcoming wedding.

Order Number: GE6496191851US I want to share my experience for anyone considering ordering from this company. While their website advertises free UK delivery, it’s important to note that this is actually a US-based company. As a result, returning items can be quite costly, especially for customers in the UK. Though I really liked a couple of the items I ordered and decided to keep them, as a first-time customer, I ordered a few different items to get a better sense of sizing. Unfortunately, I now feel a bit misled by the website, and the return process has made me hesitant to shop with them again. Overall, while the products themselves were nice, the unclear information regarding the location and returns process left me feeling disappointed.