I have shopped at Lulus for a long time and I WON'T be doing it again. The picture of the item I purcased was like the other crocheted tops I had purchased from them throughout the years and for some reason they DIDN'T carry them for a long time so I looked on their website and was so excited to find what I thought was the same thing as before.It was nothing like the picture. I returned it and now being charged a restocking fee?? Bye Bye

If I could give 0 stars I would. I bought 2 piece outfits for a wedding on the UK site, both were too small and terrible quality. I had to pay £32.50 for returns because I didn't realise they were based in US. I would never shop there again. I feel scammed!

I ordered this dress for my daughter's graduation photo shoot and I paid for 2-day shipping to make sure it arrived on time. It did not arrive in 2 days it arrived in 8 days. This was too late for the photo shoot so my daughter had to race into town on the day of the photo shoot and purchase another dress. I complained to the company and was offered my 2-day shipping cost back- big deal! When I complained about the extra stress and cost their mistake caused us they gave me a 25% refund. I would not use this company again.

Modtog den helt forkerte vare. Havde bestilt en lang, grøn, satin kjole til et bryllup men modtog en pink, kort, bomulds kjole. Ventede +24 dage på at modtage ordren og fik herefter den forkerte.

I’ve been a long time customer, and they screwed up the shipping and refund. They didn’t do much to rectify the situation at all. The dresses have inconsistent quality, but if you go through the reviews, you’ll know if you should buy the product or not. I’ve had several issues with express shipping, because they still insist on using a cheap company, so don’t rely on them, if you need something quickly. The company itself is decent, and typically have good experiences there, however, Kaylee is an idiot and will get them sued. If you’re in a management position, you should know the laws and return processes. I have a great bank though. Pretty scary that she claimed to have no boss, and someone that allegedly ranks that high, should be trained better. They probably would actually do significantly better without her in the company, and take notes from ASOS. Don’t let anyone tell you they can’t immediately release a refund (especially when paid for with a debit card). That is false information, and just lazy. Read the reviews thoroughly, and know that if there is an issue, you’re pretty much out of luck.

My return was going to cost me 20 pounds, it wasn't worth returning as the dress was 40 pounds.

Beware international buyers!! I made an order of fairly substantial value, but all the clothing that arrived was shoddy quality and sizing was completely off (think Shein standard- definitely not in line with the price point). When I ordered I didn’t realise Lulu’s didn’t have UK operations as they were advertising the ‘free UK shipping’ so prominently. Inevitably I attempted to return the items, paying a significant amount of money to post them and painstakingly following the return instructions only to have the items sent back over a month later with no explanation. I’ve now lost over £300 including the very pricey delivery I paid for the return and all I have in return is some clothes that don’t fit and are probably only worth £30. Wish I’d checked reviews before ordering- will never be purchasing from Lulus again

i have ordered two dress from them, the quality was really poor and the stiches was obvious, and it was alot smaller than expected. the supper frustrating thing about it was i paid 15 shipping fee, 34 custom fee to be sent to canada and i paid another 50 custom fee to return it!

I seen the reviews but I liked dress so I still ordered and I really like it fabrics is nice and soft , mayby little bit over price but dress is nice and unique

I’ve always loved lulus design but the quality has declined tremendously. They have also started charging restocking fee for the returns which didn’t exist before. I kept 2 of the 3 items that I ordered, yet the jumpsuit has strings and uneven stitching. Not to mention their sizing is way off. Some items are huge some of them barely fit even though they’re the same size. Most of the clothing is made in china. I don’t think I’ll be ordering from them anymore.

First: sizing is horrid. Somehow at 5’4 and 150lb, I’m a large. The particular dress I ordered just had strange dimensions all around (too small in the waist, too large in the bust, too long, but the slit wasn’t high enough). HOWEVER, the main reason I’m here writing a review is because their returns process is absolute trash. You have to send the item back (duh) but when they receive it, they then quote you 10-14 day processing time and you don’t receive your refund until they finish. In what world is it 2024 and I’m waiting potentially 3 weeks for a refund between shipping and processing time? Unacceptable. Won’t shop here again.

Bought a couple dresses. One was good quality and very cute, fit well, but just did not look flattering on me. The other was a little small and very short, but I did not check the length on the skirt before I bought. But the quality was good for the price. I easily returned both items and got a full refund. The return process was very smooth and easy. I would feel comfortable buying from this company again.

Update: upon Lulus reading this review I was promptly contacted by Megan in customer service who was able to address all of my concerns satisfactorily. That being said, I still standby what I said regarding return policy and quality control. I also wish that this website was clear about their "exchange only" policy. Or perhaps Lulus could address this by updating their return policy to one that is more buyer friendly given that they are strictly an online retailer and their universal sizing needs work. Additionally, all of my reviews have been posted on the items I chose to review. I am giving this company an additional star, from 1 to 2 stars, for getting back to me and addressing these issues to my satisfaction. This online retailer sells low quality items and has a horrible return policy. The fact that they have so many high ratings on their items and my negative reviews haven't been posted seems to indicate that they carefully scan their reviews and put the best at the top, or don't post the negative reviews at all. I'm bummed I didn't head over to trustpilot to verify this crappy online retailer before I went and purchased $400 of dresses and this was with a 15% discount, (I really don't know who would ever pay full price at this retailer.) One of the dresses was on sale and "exchange only" in my mind I assumed "exchange only" meant, if it doesn't work return it for a store credit, which I was fine with, but I'm now stuck with a $50 dress that doesn't fit and I can't wear. It's 2024, you're an online retailer, if something does not fit I should be able to send it back! At this price point I mistakenly expected much more. Like other reviewers here mention and I noticed a reddit user state, the quality of their materials is likened to that of SHEIN and FN... well at least you know what you're getting when you order from those websites! One dress arrived with the skirt seam attached completely off center, I almost gave in and kept it thinking "I can make this work for the wedding" because I am pressed for time but then I noticed the seam, and thank god I did! Then on another dress, the zipper was coming undone at the seam, I had only tried it on twice! I'm sorry but an $80 dress should not be coming apart after it has been tried on. To top it off customer service isn't responding to my email though they claim 24 hour turnaround on all emails sent, I'm sorry but I shouldn't have to pay a restocking fee for items that arrived damaged and are unwearable. Scouring the internet, reading endless reviews and looking for dresses isn't something I want to do for a week straight, I'm a busy (penny-less) student in finals. Yet here I am, venting to the ethers and random humans on the interwebs because I'm extremely frustrated my criticism isn't being addressed by the company I gave all my money to. Deceptive and dishonest, they simply know how to market and they know who their clients are. Don't shop here if you expect quality fabrics, cuts and execution. Please also do not be fooled by their marketing and reviews, it's all smoke and mirrors.

I ordered 2 wedding dress and they weren't ths best quality. One of them was final sale, I lost money because it didn't fit right. For the price I expected better from the website.

I LOVE my wedding dress. It is stunning!!! I ordered the cream and coral floral print maxi wrap dress in size S, which was the size recommendation from Lulus, but it was too big for my bust. Then I ordered the XS size which fit me perfectly on my bust, waist, and hips, although I had to cut the length because it was very long for someone my height. 5’ tall, 118 lbs, 34A, 26” waist, 36 hips.

The company is shonky. Size chart is not accurate. When I paid more money for shipping of a smaller size, the next shirt they sent was labelled smaller but was 2 times bigger and they refused to provide a directly sized shirt or refund. Avoid.

Ich habe ein Oberteil und ein Kleid bestellt. Das Oberteil ist schön, das Kleid jedoch völlig falsch vernäht. Ein Träger ist 30 cm länger als der andere Träger und ein Körbchen ist größer als das andere. Ich bestelle dort nicht mehr.

TERRIBLE COMPANY DO NOT ORDER FROM HERE. I wish I had read the reviews before ordering. I have two lots of postage deducted from my refund and the customer service rep said because I selected a pre paid postage label and then paid for my own shipping I’m not entitled to a cash refund for the pre paid label and I would instead be given a credit note to spend with them… this meant I spent £72+ to return all 3 items I ordered. Appalling customer service and I would strongly advise against anyone using this company. Update: Following the response I have had from the company below, I’d like to highlight the untrue statements made. I didn’t even use the DHL label to return my items and at no point was I told that this would be deducted from my refund. So as you can imagine, I was shocked when it was, since I had paid for my own postage already. After persistent contact with the company they have finally agreed to refund me the £40+ they deducted from me. I am yet to see the amount land in my bank account so time will tell…

I would put less than 1 if possible. I ordered 2 dresses neither were quite right. I sent them back and ended up paying £60 just to return the 2 items?! I contacted Lulus who said they would reimburse none of this money. Awful! Won’t be ordering ever again when it costs so much if something isn’t right! What an awful company

Retouren... slaat nergens op hoe duur... als ik dat had geweten had ik hier nooit besteld...