I placed an order 7 weeks ago, still waiting, keep being told it will arrive, asked for a refund, still waiting, I will not use this company again, I have had to order from a different supplier, order arrived within a few days.

Very disappointing. Health Monthly used to be reliable but not anymore. I placed an order 3 weeks ago and still no sign of my order being dispatched. Customer service are completely ignoring my emails ...just sending out an automated response blaming covid. I have requested a refund but no response. I have got the products elsewhere...2-3 days after placing the order. Hopefully I'll be able to get a refund via paypal. Avoid this company! PS after contacting Jersey Trading Standards I finally today 2 December 2020 got a full refund for the items I didn't receive. And also last week I finally had a personal email reply from Health Monthly in response to Trading Standards contacting them.

An absolute joke. It is now eleven weeks since I placed my order. They keep repeating that it's covid issues, but that's bull. I've had to order from another company, based in the same counrty, and it's just arrived, one week later. Avoid at all costs

I’ve been using this company for many years but I’ve decided not to buy anything from this seller from now on. Since pandemic, there have been some delivery issues, but as long as the dispatch was prompt, I didn’t mind that. But this time, my order was placed on 29th Oct, but it still hasn’t dispatched ( since more than 3 weeks!) So I’ve just requested to cancel the order, ( as I had to buy my pills urgently from elsewhere) but the customer service replied that they can’t do that(!) as its warehouse already printed the order(?), but it hasn’t dispatched it yet. Unbelievable!! How convenient a way to make an excuse! Surely, if it hasn’t been sent yet, they can remove the printed order! Very bad service! I wouldn’t recommend this company to anyone!

Delivery of a product I had ordered was inevitably slightly delayed because of Covid-19, but customer service at Health Monthly (Michelle) was exceptional and kept me very well informed. My order has now arrived, perfectly packaged, and the cream looks lovely! Very impressed all round. Thank you!

Whilst there products are good quality and also good value for money. They appear completely unable to deliver orders when placed within their own allotted delivery time scale. This has resulted in me having to source additional products from other sources due to the excessive delays. It’s has become apparent that it’s easier to purchase things from China and receive them than from HealthMonthly which is very disappointing. If you decide to use this company, don’t expect anything anytime soon????

I ordered my products at the middle of august which should have arrived at the 21st of september. The products have not arrived yet (nov. 16.), and the customer service doesn’t help, they only making promises.

Don’t buy from these robbers they held my money for three month no goods no contact , interest free loan!! I had to go back to PayPal to get my money back Pure Scam

Really poorly customer service. My order never arrived when it was purchased back in beginning of September. When I asked for a tracking number they sent me a long essay saying something else, and then after that no more responses!

When I opened this package, which took about one month (as shown on original confirmation), the Doctor Best Collagen Tablets were “with Vitamin C”, NOT “with Peptans”, as ordered. This was slightly disappointing as the tablets took a lot of sourcing!

I ordered in September and have not received my order .everything i contact health monthly i recieve the same long email .there is no way of contacting the team on the phone-i will be opening a case with my bank.

I ordered of this company on the 16/9/2020 I still haven’t received my delivery I have emailed them on numerous occasions And they keep sending back a standard reply I have asked them to give me a date when I will get my delivery and they never answer the question. Very simple what day is my delivery coming Sorry we well deliver never answer the specific question Asked them to cancel my order same old reply ( sorry for the delay in your delivery ) I WOULD NEVER ORDER OFF THIS COMPANY AGAIN THER ARE TAKING YOUR MONEY and SELLING ITEMS NOT IN STOCK

Avoid!! I placed an order the end of August and still haven’t received despite several emails. First I kept getting automated emails, then I got a reply from someone called Chad, and have had the cost of my order credited to a health shop.net site. Still giving me the excuse of Covid causing delayed shipping, yet no other company has. I will be contacting jersey trading standards as someone stated below

Avoid. No delivery just excuses. Will probably end up contacting cc Co for refund if not forthcoming from Health Monthly.

Utterly pathetic and unscrupulous company. They offer no tracking, give no idea of approximately when the order may arrive. They won't offer a refund or when a refund might be available. Just sorry you will have to patient and wait. Ordered 25th September, now 15th November and still the same position. Pointed them to Consumer Rights Act and claimed from my credit card. Hopeless! A shame as they were pre Covid quite decent.

Placed an order since Sept.10 until now haven’t received anything,just a string of excuses all the time.

Very unreliable. Wouldn't even give this scam company a star, if I could. Placed an order with them over 2 months ago. Only received part of my order. Sent several emails and only got an automated email. Complained to paypal and opened a dispute. Will never order from them again. Avoid at all costs.

Long story short, I've had an almost identical experience with this company with my order of 4th September 2020 STILL undelivered. With 24 hours of emailing Jersey Trading Standards with my complaint - I received a full refund. Apparently I am unable to simply mention their email address in this forum, so you'll need to 'Google' Jersey Trading Standards for it Good luck.

Najgorszy sklep internetowy z jakim kiedykolwiek miałam doczynienia. Zamówione produkty nigdy do mnie nie dotarły. Zero kontaktu ze sprzedającym. Domyślam się, ze wszystkie dobre opinie to totalna ściema. Nie polecam.

Used this company without issue for years but last order placed in August and advised dispatched in August has not arrived. Company advised me to keep waiting which I did for nearly 3 months and refused request to resend and then refund. Got money back by raising a PayPal claim. If I had seen all the other recent negative reviews I would not have wasted all the time I did attempting communication with the company. A real shame as this company sold products I liked at good prices. Unfortunately something has gone majorly wrong!