I made a mistake purchasing wrong product online, staff were very helpful in cancelling order and arranging the refund, great customer service 👍

Ordered a radio and fitting kit on Sunday 8th January and paid for next day delivery ( knowing it would be shipped out Monday or Tuesday) when I didn’t see any sign of any emails other than the auto reply emails on Wednesday,I messaged them. They hadn’t even took the part down to the warehouse. And they wouldn’t even refund the delivery! Which they only state they can’t if it’s the couriers fault! To then be told this morning they” had a glitch with their label machine”. So I asked for a refund! We will find out in 3-5 days if I actually get my money back!! Disgraceful

Failed to supply the products ordered. Appalling customer service. Staff rude and not interested in helping at all.

Terrible company, twice I've ordered and both times either items have been missing or completely different brand/quality to what was advertised. Customer service is shocking, idiot on the phone seemed to think I was being unreasonable due to the fact they had sent me a much cheaper and not fit for purpose amp wiring kit rated at less than half the wattage of the one advertised on the kit. Will never use again, 2 separate orders and problems both times.

Purchased a subwoofer from here and it wasn't as expected, give these guys a message and no problem, return it and we'll refund you. Although I wasn't happy with the product, the service was great and fast refund too. Will definitely use again in the future

Good products when you get them! If you order and something and its not in stock, you only find out when you open the package once they have sent it.....this isn't helpful at all!!

Got amazing black Friday deal, I have been watching a Alpine 15" sub all year it was £800, black Friday I bagged it for £300.00 well chauffed. Proper good company

Cheap prices and fast delivery I think that's what we want nowadays overall great

Prompt delivery, very nice sub got a great deal far cheaper then Amazon

They sell items that they have changed the sizing of the fascia then just tell you to modify it. The cowboy approach seems to work once you have someone's money.

Proper good service, banging prices saved me a packet

I found them very helpful. You can tell these are audio men, no rubbish just honest advise

Fast and good service, great site.

Thank you Gary and Curtis, Customer services & Sales. I purchased an Auto-sleeper Campervan in June which didn`t have a Sat Navigational System. Trawling through the web I found Car Audio Centre, whose prices were very competitive and I bought an Evo F 903 Sat Nav from them, believing it to have pre installed Sat Nav maps. Unfortunately that was a mistake on my part, as my fitter explained to me that it didn`t have pre installed Sat Nav features. Going back to customer services/Gary, I explained my problem and asked if I could return the Evo 903 and pay the difference and upgrade to the Alpine F904DC which had a pre installed Sat Nav system and software for Motor Homes and trucks. He agreed to the return and upgrade and passed me onto Curtis and I ordered and paid the difference. Me, one very happy customer, when you pay over a £1000, one needs to get it right. Thank you both for excellent customer services, your help and advice and putting right my mistake. I would thoroughly recommend CAC as a company to deal with. John Cousins - 14th Nov 2022

I recently went to this store due to desperately needing my car stereo sorting. Due to my circumstances, Leon squeezed me into a slot for an earlier date, which was very sweet of him to do. He did a super thorough job and even did things out of asking to make sure I would have no issues in the future. As the business that previously put my stereo did a very bad job at it. He charged me a very good price. Overall Leon did an amazing job and I just wanted to thank him. I have told my friends and family about this store as their services are worth every penny. 10/10

I was asked to ring Car Audio Centre on behalf of my customer who had recently purchased an Alpine headunit & all the extra's but we were missing a vital part of the kit to complete the installation. I got through to a guy called Gary who asked for me to send him some photo's of the kit we had received. I had no reply for a day or so I rang again the following day for a follow up. He advised me that the photo's I had sent him were not the additional ones the customer had ordered. He then went on tell me he didn't really want to deal with me anymore & didn't really give a toss as if I wasn't the one who had spent the money. My only aim was to act on my customers behalf as he wasn't sure what else he needed to complete his installation. As a professional auto electrician that fits audio equipment day in day out I will now avoid Car Audio Centre like the plague & tell others to do the same. Being polite costs nothing!

Great parts and backup Thanks for your help with connections pioneer 360dab in my Santa fe

Great quality wiring pleased with the order

Ordered a Pioneer SPH20DAB stereo. Waited a week and then contacted Car Audio Centre to ask on progress. I it was "special order" and they had no timeframe of when they would receive it from their supplier. I've used Car Audio Centre in the past but needless to say, I won't be using them again. Why sell items you do not have in stock?

Car stereo on website shown as "5 available". Ordered for next day delivery. Next day, no update, but when I checked on the website (with 3 still available) my purchase status shown as "On Back Order". Extra star as it was dealt with swiftly and refund issued by customer service; no delivery date possible as they had no idea when it would next be in stock.