We were regular vistor’s to this hotel and last came 15 years ago with our young children, a brilliant place to escape to. A 3*/4* hotel earning a 5* status. It is now part of the Karma Group, and we thought in pandemic world, that it would be good to give it another try without children. This review is meant for the management, as it is too good an opportunity to get so badly wrong. The quality of service and attention to detail is everything in managing a good hotel. Fin on reception was brilliant, full of energy and humour creating a great sense of welcome. The staff in general were trying to cope with reduced numbers because of pandemic driven self-isolation. However, it felt like it was being run by enthusiastic first year students in hotel management, and the captain was very clearly not on the bridge. Our room had a clean and fresh feel when we arrived, but very much on the small and utilitarian side and most definitely not luxurious (other rooms very similar). The furniture in the room felt and looked like it was from Ikea, with loose doors and wobbly legs. The interior designer Tina Kirschner would appear to have been set an impossible task with a budget that only covered a fresh lick of paint for the walls. The mini bar fridge had a rather sad bottle of milk in it and nothing else, we washed our own tea cups, got tea bags and fresh milk form reception. The pillows and duvet felt like they were a foam filled 2* offer, the towels cheap, thin, and mean (the cold electric towel rail didn’t help, leaving them always damp), mould to the base of the shower screen, an extract fan that didn’t work with unfilled drill holes in the tiles by the bath taps at eye level an unfortunate reminder of a lack of maintenance and investment. The room was not serviced during the 4 nights that we stayed (reception warned us about this on arrival), but there was no attempt to make you feel special, nothing, not even a packet of biscuits. We booked dinner in the Cloudesley Shovell Restaurant for the evening we arrived. The food was delicious. However, the ‘Restaurant’ felt like a seaside café, with black lacquer tables that were sticky to touch, and nothing done to dress the room to make you feel warm, welcome or special. Service was slow, inattentive, and unfortunately the dinner ruined by staff setting tables around us for breakfast despite the booking being for 7:30pm. The clattering of cutlery and crockery killed conversation and made you feel most unwelcome. We dined out for the rest of our stay in the excellent local restaurants on St Martins, where we really were made to feel welcome and enjoyed delicious fresh local food at less than half the price. I should also mention the much-vaunted Enomatic Wine Machine. On arrival we were presented with a card that had been pre-loaded with £100 to use the machine… Wahoooo I love my wine ! The machine comprised two banks of 8 bottles that you could sample from, a great idea, but once again let down by a total lack of care. By the third attempt we gave up, 3-4 of the spaces in each machine was empty, reducing the offer, of those that had bottles many were nearly empty, and when they ran out there was apparently nothing pre-chilled to replace them (when we left 3 days later they still hadn’t been replaced), the one glass of white wine that we did try was tepid and well beyond its best. On checking out we returned our card with very little of the credit spent, adding a rather odd sense of being cheated despite it being a welcoming ‘gift’. The setting out of guest facilities was also poor. The seating area by the bar was dominated by noisy family tables that left smaller tables exposed and awkward and in uncomfortable proximity in a pandemic environment. There was nowhere for a couple to sit and enjoy time to relax. The one space that could have transformed all of this was upstairs, a generous room with stunning views out over the sea, but sadly it looked like a wedding venue that was in-between hosting events with temporary furniture randomly shuffled around, again a cold and unloved space that should have been the signature place that you could retreat to in comfort. Apart from dinner on the first evening (food great, setting, ambience and service appalling), everything else that we spent on St Martins went into the local economy, cafes, pubs and restaurants run by local families who really cared about what they did as their lives depended on it. A sense of pride in a brand, not just the hotel, is essential, and the welcome ‘Karma’ flag on the jetty said it all, flapping for attention, badly stained and unloved.

We were in Hoi An and had a few hours to kill as we were waiting for a few bits of clothing to be made. A couple of girls came to us and asked if we would help with their survey on travel. During this they gave us some scratch cards. My wife won a cap but the two jumped up and down excitedly when I won the first prize of an iPhone or cash or a holiday. I knew it was going to be the holiday. All I had to do was to go to a presentation for a holiday club. We realised straight away we were going to have a hard sell and I think this technique was outlawed in UK about 30 years ago. Anyways there was a free drink so we went along with it. We were driven to a nearby hotel and a pleasant chap told us about himself and made us feel comfortable. He gave the same background story as most other reviews tell. The sales guy no. 2 gave us some info and the grind down began. It took a couple of hours and it was quite tedious. The sales guy gave us the price and when they both realised we weren’t going to buy anything we were given a voucher for a local restaurant and an email to get free accomodation another time. We used the voucher in the local Morning Glory restaurant and the food was excellent. All in all we got what we expected. The product being sold actually looked good if you have the money to join and the time to use it. I don’t know if the free sccomodation will work out - probably not reading other reviews. My advice is to go with an open mind and have time to kill but don’t get snickered into buying something you don’t want. The meal was great thanks.

It was a wonderful experience all together. The cruise was so good and the water activities are really funful. I should thank Vivek and Santosh for their continues efforts in engaging guests. Restaurant dishes are lip-smacking some times.

#KarmaExperience #KarmaFushi Karma Fushi 4 nights 10-14th February 2025 In October 2024 we thought our booking in February with Karma for our boat trip on Karm Fushi was a long way off. Before we knew it it we were flying into Valena Airport at 7:30 in the morning. A tad early for our 14:30 pickup for the boat!! Karma kindly arranged for us to be taken to the nearby Hulhule Hotel where we were invited to partake in a bountiful breakfast and able to relax. We thanked Karma and requested an earlier transfer to the boat if at all possible. It was worth asking as they were able to accommodate a 12:30 transfer. Thank you to the previous guests and staff onboard for facilitating this. So we returned to the airport and our transfer and commencement of our official journey to Karma Fushi and the Karma Experience. We were met by a very friendly Karma representative who brought the first batch of guests to the pier and alight on the charming tender. A colourful local Dhoni. We were warmly greeted by the onboard team and our luggage disappeared. Welcome drink, registration, a safety briefing and orientation followed in the dining room and we were introduced to many of the team who would be looking after us and met some of our fellow travellers. We were then invited to go to our cabins where we were reunited with our luggage. We had booked the premium cabin and it was wonderful. So comfortable and clean. Just like the pictures only better as we were actually in the room and not just dreaming about it!! Every day a whiteboard was in reception with fresh activities for the day and timings of sailing. The choices when anchored were for island visits, snorkelling, kayaking, swimming, diving, jacuzzi and floating pool. Paddle boarding would have been on the list however it was out of commission on our trip. Not because it couldn’t take my weight I hasten to add 😂. Diving needs to be booked before boarding the boat as they have to personalise the equipment for the guest and the guest needs to complete a fitness assessment statement. We hadn’t realised this so instead opted for the snorkelling and swimming which was super in the warm turquoise waters of the Laccadive Sea. The food and beverages were varied and tasty to top us up after our adventures. One of the late afternoon trips in the Dhoni was to a populated island. We had an hour for a leisurely stroll before returning to Karma Fushi as the sun set. Another trip was to a sandbank where we were able to observe life under the sea by snorkelling. The kayaking was most enjoyable as well Words are inadequate. A truly magical #KarmaExperience as always with a tremendous Karma Team in support. A very special #KarmaExperience

The BAD bits... Many issues I have faced the same were informed... 1. Door not locking properly, 2.No markings on induction unit so as to set temp and time to cook food. Food got burnt. 3. Cabinet drawers did not open easily my wife got her fingers injured, technician said last setting done need to replace. 4. Had to reach out to TV to operate with remote as the DTH unit was placed such that distant remote operation was not possible. 5. Cashew had foul smell. 6. The main jacuzzi night light was not working the wire was cut. Infact many jacuzzi units were not operational. The GOOD bits... The house keeping, reception was top notch no complaints absolutely. The breakfast was good also the team at Attwoods Bar were amazing... The team did asked me to change the room but as I had one night to spare family was reluctant to change as we had to do all the packing and shift and check out was at 9AM. Swimming Pool cleanliness was top notch. The in house stores has all the basic needs that you can ask for. But I wish to come back and get the experience that I had earlier...

The Karma Haveli at Jaipur is family mansion with a fountain in the courtyard as you enter, with seating and activities such as local singers and dancers are held here. We enjoyed a couple of evenings here, sometimes a repeat performance and this is advertised well. Roof top terraces provide a peaceful area with budgies, a small lawn and a swing. The outside is the best part of the Haveli. Location wise it is in a busy and noisy area, as soon as you are in the courtyard. The restaurant is good and we enjoyed 11 meals there. We had breakfast and evening meals. Apparently there was  a half board offer, to be booked in advance, which we we were not aware of, and only discovered on the last day, but perhaps it is for locals only..... The restaurant is at the front, so there is noise from passing traffic, with liberal use of hooting. Moin, Naresh, Lokesh, Ganesh, Bablu, Ramkesh were all helpful. When I was ill, Moin offered to get medicine, although it was not required. Malchand at reception was especially fantastic and very helpful, thank you, kind sir. All the staff we met were polite and great, including the uniformed door men. This is why I have given 4 star. We had a good welcome with a cold lassi drink. The room was quiet but tired as it was at the back, which suited us. The bathroom had an old fashioned extractor that worked fine but the room could do with a refresh. We had a low futon type sofa bed, which we did not use. There are no windows that can be opened and one faced a wall. It was clean, thank you Mr Tarun and Mr Ganesh and the rest of the cleaning team.  Personally we prefer the teabags to be individually wrapped but if not the open tea bags could be put in a tin by kitchen staff, not handled and replenished by cleaning staff.   Taxi business opposite which we used via the hotel, unfortunately dropped us off at the domestic airport, instead of international one, however Roal the taxi driver, who works at his uncle's firm had already dropped us and left, so we had to pay again to be transferred by another taxi. We didn't realise there were two airports. We expected the taxi business that works with the hotel to know, as they all knew we were flying back to London.  This was very disappointing but we were caught out. This comment is to help other guests to beware, so the same thing doesn't to others. Note this hotel is not in a tourist area, FYI.

hi we have just been to Hoi An and the staff and food was terrific. Karma Song Hoi is great for it's ambience and there is plenty to do in the area or you can just read 2 books each like we did by the pool. Amenities in the room and a shuttle bus to the Old Town are daily and sufficient. thanks to Paul,Ha, and all the staff there for looking after us for our second trip to Vietnam.

Karma Carbett has all the making of relaxed holiday with excellent in-house facilities, attentive helpful staff and dinning always ready to meet our dietary needs. But if you wish to see wildlife in Sitabani. Presence is scarce ( no fault of Karma)

It very nice experience & also we become the member O bc f Karma Resort is best & clean vilas are beautiful

Our stay was truly relaxing & satisfying! Would like to specifically highlight how Chef.Kundan took good care of us along with his team especially Lloyd ! Ms.Munera Gubbyad from concierge team got out her way to accommodate our needs & exhibited effective efficiency. Also, Denise from front desk was quite helpful & cooperative in catering to our needs . And above all, Rupal Nalawade from sales was as usual amazing in her interactions & guidance! Overall an awesome stay ! Thank you Karma team ! Stay Cool !

Karma Group presents itself as an "award-winning international travel and lifestyle brand," but our experience suggests otherwise. After attending their sales presentation, where they attempted to sell us a membership costing over £20,000, we were told we had won a complimentary holiday experience as a reward for our time. Understandably, my partner and I were hesitant to commit without first experiencing their resorts. We were advised to contact res@redeemkarma to arrange our stay. However, despite multiple attempts, Karma Group has repeatedly ignored our emails, making it clear that their promise was nothing more than a deceptive sales tactic. This experience has left us feeling misled and frustrated. I strongly urge others to steer clear of this disingenuous company.

Came for 4 days on a promotional visit to Karma Salford Hall. Booked specific dates to ensure superior rooms. However when we arrived, this was not the case and we were both given a standard double. Our friends had a really small room. We were offered to change rooms, but as we were here for only a few days we didnt bother. However we could not fault the welcome from the staff who were fab. We had a lovely time and had an hour's promotional meeting with Alex who was both charming and professional. He made the talk informative and enjoyable and we really embraced the Karma concept. We also spoke to other Karma members during our stay, who all sung Karma's praises. I would highly recommend you give it a try and ask for Alex as he was a joy to do business with.

Room: Ah, the room! Immaculately clean with a delightful selection of coffee and tea that could rival a small café. However, the bed was as hard as a rock, making sleep a distant dream. The room was hotter than a summer's day in the Sahara, and the headboard had a mind of its own, banging against the wall at the slightest movement. The furniture seemed to have been sourced from a bargain basement, and the window was adorned with a stiff plastic blind instead of curtains, adding to the overall charm. Bathroom: The bathroom was spotless, but it had a few quirks. There were mysterious holes in the walls where grabrails once lived, and the shower fixings were broken, seemingly awaiting a repair that never came. To top it off, there was a curious red stain on the floor that added a touch of horror movie ambiance. Bar: The bar boasted a fantastic variety of drinks, perfect for unwinding after a long day. The staff, when they were around, were attentive and friendly. However, the furniture looked like it had seen better days, with one sofa on the verge of collapse. The bar was often overrun with locals, leaving hotel guests to fend for themselves in search of a seat. Reception: The reception staff were a delight, always ready to assist with a smile. Unfortunately, their attire of jeans and jumpers didn't quite scream "luxury hotel." It felt more like a casual Friday at the office, which didn't set the best tone for the establishment. Restaurant: The restaurant was a culinary haven, with food that was nothing short of exquisite. The staff, dressed neatly in black (though lacking a uniform), were polite and efficient. The chunky chips, however, were a letdown, lacking the golden brown, crispy perfection one might expect. Breakfast was a highlight, but the self-serve coffee and tea machine was a bit of a puzzle, leaving some guests scratching their heads. Overall: Despite the quirks and the general shabbiness of the decor, it was a lovely weekend in beautiful surroundings. The experience was marred by a lack of attention to detail, but it certainly made for an amusing story to tell!

Purchased a voucher. Tried to contact them for two months by phone calls, support and email. No answers at all in the phone and the emails did not get through as it says it's a wrong address. Absolute rubbish scam.

My god these guys are the biggest scum artist I've ever witnessed in my life. We are on holiday in Bali was approached by this one person called Roberto that was more excited then us when we open the scratchcard to realise that we won. I automatically knew that this was a complete rip-off and a scam however my partner was so excited we sat there for two hours and listen to the stupid sales pitch, I want you to leave, however the receptionist was really aggressive with me and rude and my partner was clearly getting upset because she thought she was an iPad little to be known this was all going to go down hi Do not give these people your time £10,000 joining fee! Get stuffed

We received a phone call from the Karma Group in September 2023 telling us they would like to offer us a stay at their luxury Karma Lake Of Menteith Hotel at massively discounted rate 74% off so three nights for £199 we also paid an extra £55 in case we needed to change the date of the stay, we were told we would be staying in a ground floor luxury room with double doors out onto the grounds. The Karma group told us this room would be perfect for us with our old dog, and all we had to do to get this great deal was to attend a 1 hour presentation about the Karma Group Discovery Club sounds like a no brainer. On arrival at the Hotel we were put in a dilapidated upstairs room ,at the presentation we asked the rep about why we had been put in this room after what was promised she tried to get us a change but could not, Why a company would lie to you and then ask you to join there Holiday club is totally beyond me,Do not trust this company they obviously have no problem lying to people in order to get bookings

Beautiful resort with amazing staff which made our stay extra special.Rooms are spacious and loved the waterfall shower and Saltwater pool

I stayed in Karma Royal Palms for 3 nights. I am sorry to say that no exhaust fan is provided in washroom. I have seen first time in life washroom without exhaust fan. If one has came from toilet then another has to wait for 15-20 minutes as there will be too much smell. Secondly if one person has come after shower than again has to wait 15-20 minutes. There is no soap dish on washbasin. Soap has to put on washbasin. There were too much mosquitoes in washroom. The above is never expected from good properties especially from Karma. When I complained about this they said we have complained about this to seniors many times but............... You are requested to take necessary action and provide above on priority in every washroom. Also requested to inform me action taken by you. Regards

Overall experience was so nice, staff and service..awesome.

A man Mr. Nish made our stay more comfortable and convenient. Though My karma concierge executive did not co-operate/ help us in making our itinerary and stay comfortable