Whilest MyLondonHome were very helpful, the actual apartment visit was somewhat chaotic. The agent was late and then couldn't find the apartment, so we wasted some time wandering the complex. She was very apologetic and polite throughout however, but it could've been better. I can't speak for the negotiating process as in the end the apartment wasn't right for me. Overall they were very assiduous in contacting me, finding alternative apartments and generally were very helpful.

I want to express my gratitude for the swift action taken by one of your staff in helping me to get a refund from my landlord for some works done in the apartment which I paid myself. Thank you very much Oliver. Carolina

Completely underhand it would appear. Tried to do online valuation, put all my details in, only to be prompted at the end that "we are unable to give an online valuation at this time. A member will be in touch to discuss" This was not the deal. I don't want a phone call,the deal was an instant online valuation. Seems very cunning way to get your details.

Always been very helpful and contactable! I would certainly recommend the team that looks after us.

Very well done

Molly from SW property management team has been an absolute star in dealing with my property maintenance. I highly recommend Molly for outstanding customer service.

All Staff very helpful and generally easy to contact and kept us well informed. Found a buyer within 2 days which was great but 2% commission on a property of this worth seemed very steep to us.

I am so happy with service provided today as it was dealt with such urgency and was so glad that Fatma understood from our point how important it was to be resolved asap. We were attended with in an hour and Russel was here before the given time. Many thanks

The entire team has been wonderful throughout and really helpful in helping us get our flat in London

More expensive than others, but they managed to sell my property fast.

Very professional conducts. Quick to find new tenants and sort out any minor problems with existing tenants. Used them for many years.

I'm very pleased with the help and support provided by James Fownes. He was very willing to help at each stage of the process - from helping me identify the right location in London to selecting the right flat from all the off plan options and making the offer. Once the offer was accepted James was always willing to help with any queries and deal with an issues coming up from the lender and valuers in all timely manner. It's really been a pleasure, thanks again James!

Really fast, great customer service, couldn't be happier.

Molly has been extremely supportive throughout the complete process of changing one of the tenants for our flat. She has always been very empathetic, prompt to our replies and always gave her best for expediting the complete process.

While living abroad, I was looking for a place in London. MyLondonHome (thank you Moses) helped me by arranging a FaceTime viewing and setting up first paperwork. Upon arrival in London, all paperwork was sorted in a timely and orderly way. Many thanks to Cherrelle for that. Can recommend this agency.

I have been liaising with Harriet for just over a year now and I have always found Harriet to act in the most professional manner. Harriet is very polite, diligent and helpful and has always gone above and beyond.

I was impressed with the quality and promptness of service that we received. Communication was brilliant. All issues were quickly resolved. Well done!

We had an absolutely awful experience with MyLondonHome. We made an offer on an apartment and were told that there were multiple offers on the apartment so we were asked if we would increase our offer. We increased our offer and were told that our offer was accepted by the Landlord. We were also told that if we wanted to accept the apartment and receive a confirmation, we needed to pay the agency fees and 2 weeks rent to hold the apartment (and the apartment would be taken off the market). We were told that we needed to pay this immediately and could not even wait till that evening as someone else might make an offer - we decided to confirm the apartment. One week later we received an email saying that inspite of our confirmation, Mylondonhome had submitted another offer to the landlord and the landlord had chosen their offer so we would no longer be able to move into the apartment and the money we paid to hold the apartment and take it off the market would be returned to us. We cannot understand the point of making a payment to hold an apartment and take it off the market if the agency is going to continue submitting offers to the landlord.

Harriet Sexton made life very easy for me by providing efficient and excellent service

George (Senior Inventory Clerk) impressed me greatly with a very professional, pro-active and friendly approach. He prepared an independent snagging report on my new build property and liaised efficiently with the developer to ensure they promptly deal with the issues he identified. I've asked him to go back later to check all the defects have been dealt with and have also instructed him to provide a snagging report on another property. I would urge new build buyers to obtain a snagging report from George.