MLH has managed our London property since purchase and we are very satisfied with the service we have received since Harriet took over responsibility of managing the apartment. We have found her to be unflappable in a crisis (arranging new boiler installation on the last working day before Christmas!), totally professional with an eye to ensuring both owner and tenant are well looked after, and consistently good with response times. We have no hesitation in rating her at 5 stars and hope others emulate her example!

Harriet is one of the best property managers we have had. She has a calm friendly manner and is courteous, professional and efficient. Email queries and all property matters are attended to promptly. She also often takes the trouble to telephone progress reports. She definitely goes the extra mile and has done a lot to take the frustration out of being a landlord.

Honestly the most helpful person I've dealt with at mylondonhome. Very quick and efficient!

We good service from Molly, with both prompt and detailed follow up. Many thanks!

Recently I had the pleasure of working with Molly on a few things for my property in Greenwich. She was proactive in finding details, discussing with the tenants and following up with me. All work was done smoothly and completed successfully. Thanks Molly

We've been dealing with Molly and we are very happy with the quality of service she's providing! Reactive, very responsive, understanding and pleasant to deal with. I would highly recommend her services! Thank you Molly and keep up the great job!

After many a year of globetrotting and numerous rented apartments it is very easy for me to state how Chelsea Thomas is doing a fabulous job in keeping myself - and I am pretty sure every other MyLondonHome signed-up tenants she deals with, very happy. Very responsive, understanding, efficient and pleasant to deal with. I would recommend her services anytime.

Rebecca Wilkie showed me around a flat. I didn't take it but she was friendly and followed up properly afterwards. They seem like decent agents to work with.

As a corporate client I have dealings with many different agents on a day to day basis. I always find Emily Marshall friendly, efficient, effective and always a pleasure to deal with David Bell

Emily Marshall was extremely helpful in accommodating out needs around checking out of an apartment at the end of a lease. She went out of her way to make plans that benefited all parties involved. A real pleasure to work with Emily.

Nicola dealt with an unexpected rent issue in a most effective and efficient manner. She kept me informed throughout the process and successfully resolved the problem. She was most professional in her dealings with me. Dolores

Michael Flynn sourced a flat according to my family's needs, which wasn't even on the market when we first met to look at properties. He got us the perfect rental, was quick, efficient, and always a pleasure to work with. Would highly recommend working with him to anyone.

Many thanks to Lauren, our property manager, for seeking a timely resolution from our Landlord and helping us avoid possible repair costs for the oven which had broken down. I am very pleased with the way she managed the situation! The only constructive feedback from me is improving the frequency of communication while issues are waiting on the Landlord's resolution. Thank you, Andra Mititelu

A proper nightmare: left without hot water for 2 weeks during the chilly season - no compensation (was denied by their absolutely rude staff over the phone). They "discovered" less than a week after signing that our flat was on sale and took it for granted that we would play the marketing suite for... 6 months (constant calls, emails, meetings requests at any time of the week). The tenancy ended in one of the weirdest way I never heard of anywhere else: dodgy landlord had already put another tenant in the property before end of tenancy resulting in impossibility to do any check out inventory - and we had to harass them to get our money back from the deposit and undue rent. Needless to say the staff is never answering the phone but gives your number to lots of freelance agents who call whenever they want to ask for visits. In the end, a very pricey option to find your accommodation dealing with a company who has no sense of service and rules with rude staff (I got really told off a dozen of times over the phone when complaining about issues) and dodgy landlords who do not care about laws or minimum of hygiene (such as hot water to be provided and/or repaired in the best timings possible - not quoting all the plumbers available in the capital city!)

We couldn't be more happy with MyLondonHome, their attention and care in providing the most effective service possible is unparallaled. Emily has been incredibly helpful, always the most understanding, dedicated and reliable person we could hope to deal with, invaluable in every step of the process.

In the 3 yeas of dealing with My London home Emily has been by far the most efficient person I have dealt with. Nothing is too much trouble and I am kept informed and updated at all stages of the request. She is polite, curious honest and extremely effective.

We've been very satisfied with the service we got. Michael sourced for us a property that exactly fits our needs, even this property wasn't on the rental market when we met. Great Job!!

I am grateful to Emily for keeping us updated with regard to the ongoing repairs that were needed at the flat. She is extremely efficient and a credit to her firm.

We have had a long-standing relationship with My London Home and although we had a good start we did hit a rough patch and the standards dropped briefly. However things changed very much for the better since Harriet took over. We are very impressed by Harriett's performance . Her professionalism, courtesy and dogged determination to get to the bottom of the problem are admirable. She is prompt at dealing with problems and always goes the extra mile. We think that she is a credit to the organisation.

Unfortunately I have had a number of problems with the apartment I am renting. The sort of thing that happens with most properties. However, one phone call to Chelsea at My London Homes and within a day or two it was fixed and problems got sorted. Responsive, very pleasant to talk to and boy does she understand what customer service really means. Don from Vauxhall