Nakto responded quickly to my questions!

Ordered part, Installed, up and running! Fast!

All my questions were answered quickly.

Product had good price, and it was delivered in a timely manner.

I am vacillating between 3 and 4. My Nakto experience has been good but I have found the website to be completely confusing. Upon ordering what I was shown as the proper controller I ordered it only to find out that it was the wrong controller. Thanks to Bella and Linda in customer service for steering me to the right part. The ensuing problem is that I had to pay return shipping and now I must pay a 20% restocking fee. Totally wrong in my mind. The webpage led me to the selection of the parts and that was the wrong part. Secondly, the correct part looked like it was used and abused. Now I have been assured that it is a result of being shipped and banging around in the box but I question this it looks like it was handled by a pack animal. The end result is for me to return it and face a shipping payment and restocking fee or keep the part and they will grant me a $10 gift. As customer service said " As an employee, I need to comply with all the company's policies and regulations. Hope you could understand". I opted for the $10 and am keeping the part. In the end customer service was great, the website is not at all great but I really love my bike, Super Cruiser, I can finally ride again and my knees can take it. Thanks

Excellent response and willingness to create a positive customer experience. My only negative is their 20% restocking fee which is outrageous for returns less than 10 days.

They helped me to get the right part that I needed. I had ordered one but it wasn’t the one that I needed. Looked like it but I was wrong. The woman who helped me get the right one was absolutely amazing. Polite & kind.

Great price and timely delivery.

I'm missing two parts that were supposed to come with the throttle!!!!! I am very unhappy!

Linda W. answered my call when I received the incorrect part. She straightened everything out & I received my correct part yesterday. Great Job

Shipping cost!

Works as expected. Fast shipping.

Quick response

Great communication between customer and support.

Nakto products are reliable my experience with Nakto is good but not great.

I have a 2020-2021 super cruiser and I ordered a 500 w replacement wheel for it. The axle on the new wheel is small and shorter than my original one. I have tried to contact someone about this but it goes nowhere. I can’t even talk to a technician about it. Very disappointing customer support and service.

It was easy to place my order and it arrived within the 5-7 business days. Aside from that I usted my camel ebike for penty things that help me thought my weekly routine.

Knowledgeable tech support

Origianlly ordered a replacement Battery for my E-Bike as it only lasted one year. I originally ordered the battery from Amazon for $150.00. You cancelled that order so I was forced to purchase directly from you. You charged me $289.18 for a battery on a bike that now only costs less than $600.00.

Front tire spokes are damaged and ripped from the rim