Excellent Customer service

Tom was really helpful and informative about the cruise we have booked for next year

The travel agent returned my call on time. Explained about the holiday the 3 different parts of the trip and offered us a better balcony and made sure that he went over everything and read it back to us to make sure everything was correct. All the required documents were sent through immediately complete with a print off booklet, we are very happy with Tom and Jetline cruises.

I have sent in 2 queries and had a automated replies and no one has got back to me over 1 week later.

Your staff were very helpful in finding me a disabled cabin and liaising with Cunard,

JetLine Cruise are competitive and I found their service to be very good.

This morning saw a Cruise we liked to Niagara Falls and Transatlantic to Southampton with Mail Travel leaving 4th September price £1649.00 each. Cruise was arranged through Jetline Cruises. Spoke to Michael this morning and after a while came back with a figure of £2,350 each, I asked why discrepancy and he said flights and price of Cruises have gone up? They should not be allowed to mislead Mail customers and maybe should be kicked in touch by them. They are linked with Jetline Holidays who we have had bad dealings with in Past, please be aware! Brian Macnamara.

all good thankyou

First time I have used this company for cruise travel and totally satisfied with the process from start to finish. Would recommend them in the future.

The experience was pretty good but there needed to be better clarification on certain points and aspects of the holiday

Knowledgeable advisor

Keith has been very helpful in trying to sort out our holiday which we had to postpone. He has sorted us a replacement for future. Very happy.

I have been kept up to date and informed in respect of my booking. The agent was knowledgable and helpful.

Helpful and knowledgeable staff. Keith was a helpful and well-informed agent. Listened to our requirements and came up with the answers.

Tom was very helpful with clear information. It was a pleasure to deal with him. Thomas Cooper

The staff member we spoke to went through all the details of the trip and explained all the transfers in detail. He then sourced a decent cabin on the ship which was better than the original cabin on offer. Very satisfied with the service given.

We have travelled with jetline cruise for 12 years had a least 5 cruise holidays with them. Unfortunately i would say the standards and customer service from this company are not what they were. The agent dealing with the cruise was possibly out of touch with how an itinerary should work in the best interests of the customer. There were a sequence of events that made the whole experience not pleasant. 1. We wanted direct flights from uk to miami and return. We found out return was not direct and only one hour to connecting flight at second airport. We were supposed to be on BA flight but shoved onto American airlines who are the worst airline to travel on.Our flight time was changed outbound by 5hrs but at no time did jetline inform us. However they did manage to get us an earlier flight after lots of e-mails and phone calls. Our return flights were delayed twice resulting in 21hrs late into uk. 2.Transfers never turned up at port off ship to airport. 3.Jetline have completely blanked us without any help to get compensation for delay and we are still waiting from airline. In years gone by we used same agent everytime with jetline who knew our requirements and helped us get the best out of our holiday and would not have given us 1hr transfer flights which ended up giving us a nightmare scenario at the end of a pleasant cruise. We would therefore advise anyone who wants to use this company to be sure of what u want and don’t allow them to move u onto airlines without prior knowledge.Communication was poor and often difficult to contact and passed onto to different people within the department of jetline. Jetline will say it’s not there responsibility ref flight changes but they should inform the customer and offer alternative. This would not have happened a few years ago. Such a shame as we have had some great holidays with them but this was not the best.

Lucas, our agent returned my call and apologized for not getting to me earlier. He explained he was on leave. He dealt with my inquiry and was very helpful. I was happy with my initial contact. Lucas explained the process and answered my questions.

First class attention to detail, polite sales persons in Tony and then Nicolas. Cruise booked,admin in place altogether a simple process….thank you.

Just booked our easter cruise told jetline cruise our dates between 4th to 14th April they came back with a 2 night stay in Malta which we have not visited before with 7 days cruise with PO on azure visiting Italy Croatia ports could not resist quickly sorted and a great price in the easter period 😀