NEVER AGAIN !! Unprofessional and incompetent - they couldn’t even arrange a taxi to the airport! Booked 3 days in the Lake Garda then time in Venice and Rome as a wraparound to our cruise with Celebrity. The cruise itself was really great ( no thanks to Jetline) but pretty much everything Jetline had a hand in was a disaster The location of our hotel on the booking was shown as Sirmione but was in fact 2 kilometres and then a twenty minute ferry ride away in Desanzanso! Hotel was meant to be 3/4 star but our Jetline booked room was barely one star although the hotel did have nicer rooms. Transfers to the train station paid for in the price did not turn up. Jetline’s only solution was for us to arrange new transfers ourselves and pay ( again ) and they would reimburse us - we’re still waiting for even an acknowledgment of our e mails requesting the refund never mind any reimbursement !! Customer service staff don’t seem at all knowledgeable on the locations and countries eg they had not realised that the port of Venice is now actually over 130 kilometres from Venice and had arranged no transfer for us !! We travelled as a group of 6 but Jetline managed to book us on separate trains and carriages to Venice despite there being loads of seats free. Transfer times were not tied in with ship latest disembarkation time of 8.30 - we were expected to wait until 12.00 for our transport to Rome at a port with no facilities in over 30 degrees heat .Two of our party had to wait until 4pm ! Jetline refused to change the pick up times despite them arranging them in the first place at totally inappropriate times. Staff promise to sort matters out but don’t even bother phoning back. You are constantly chasing them and wondering what will go wrong next .The stress that Jetline introduced to our holiday was unreal. The transfer company that they used for us (Hoppa ) only communicate online and our pick up time for our flight home was shown as 1 January 1900 at zero hours !! . Jetline took 8 hours to get back to me to say that they couldn’t actually contact their supplier to confirm the transfer and so could we just re arrange it ourselves locally …and pay for it !! . As I said earlier we are still waiting.

Good services and reasonable price

Booked on line , very easy to do. Jack phone me back to confirm booking.

Booking of cruise dealt with very well

Whole booking process was very efficient. Michael was very knowledgeable and helpful when advising on the holiday. With a query on the flights he checked with the airline and returned the call very promptly.

Telephoned to make a late booking for trip to Canada &NewEngland. The gentleman I spoke to was very patient and helpful and talked through the various options and the booking details and promised to ring back with the booking information within a specified time which he did. I received the confirmation email promptly and all the travel documents within a few days. Very satisfied with the service.

Excellent helpful representatives my holidays have always been amazing with Jetline !😊

Good price and helpful travel consultant but a number of attempts required to get the paperwork right and still not sorted. Hopefully only an inconvenience.

Would never book with this company again. The 4 star hotel that was booked for us was at best a 2 star. We were told we were staying in Sirmione and in actual fact we were booked into a hotel a 20 minute walk outside Desenzano. Sirmione was then a 20 minute sail on a ferry. Transfer to the railway station didn't turn up and so we were told to pay again and send the receipt to obtain a refund. Once sent no acknowledgement or response from Jetline. Transfer from the port to the airport was booked for 4pm despite having to leave the ship by 8.30am. When I contacted Jetline to ask if they could change this there response was they could cancel it and rebook for earlier and we would have to pay again. We were constantly worried about all aspects of the trip as their precruise confirmation and communication were lacking. We didnt receive full confirmation of our itinerary until 5 days prior to departure. If I could mark them as minus 5 stars I would. Poor customer service and they repeatedly ignore phone calls and emails. Absolutely the worst Travel Company I have ever dealt with and certainly would not recommend them to anyone. UPDATE*** After sending a chaser email they inform me that they have acknowledged the complaint and claim and will be in touch soon. 2 WEEKS HAVE PASSED AND NOTHING. No customer service at all!!

Excellent service from very experienced staff, nothing was to much trouble , all in all very satisfied especially from Lucas .

The final price for my package was the cheapest I could find for the same holiday. Staff were willing and able to amend the itinerary to suit us.

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Booked Alaska cruise & rocky mountaineer experience jetline agent helpful and we checked all elements together looking forward to the trip.

The deal was good, getting information from the adviser was hard work. The booking confirmation did not give luggage allowance for flights. I called customer service, they could not help, suggested I call the airline! Basic information, they should have, as they are the provider. Not good enough. Take your booking and money, no after sales service.

Very efficient Professional manner and rearranged flights from Edinburgh to Lisbon as fly/cruise was from London to Lisbon

Nathan was polite, efficient, helpful and patient. Just the sort of guy you'd want at the phone.

The review relates to the booking experience only as we don't travel until next year. Tony was helpful and knowledgeable and booking confirmation arrived soon after my phone call.

great service

So simple to book our forthcoming cruise. Really helpful staff

Not like face to face and too much But we may be able to…