Very good service. Refreshing to immediately be able to chat with a real person who could resolve my problem (prompt and no fuss) rather than being stuck in an endless bot loop.

the process was straight forward15

I needed to update my home address but couldn’t do it on the app. I rang your help line. Although I was advised on answer you were experiencing large call volumes I was connected to an advisor within seconds. My request was dealt with in no time at all. Quite impressed.

Really quick answer to my question. Easy to use the live chat service

Got through quickly to someone who understood the issue, and had the expertise and willingness to help.

Needed to change my address which was dealt with quickly and efficiently using live chat. Good bank. Easy to use app

Really good service from Tandem. Very fast

The lady I spoke to on the phone was very helpful and patient. She waited on the phone patiently until I had carried out the transaction that I had been having difficulty with. Many thanks

Mobile app is easy to navigate and support is quick and efficient.

Very friendly, helpful and accurate advice.

Quick contact with an advisor, problem resolved with relevant information.

Following my enquiry, I find I can download a certificate of interest for the previous financial year from my Tandem App. Thanks George for talking me through the process.

Diane dealt with my enquiry quickly and effectively, with no waiting time. So different from high street banks

Ryan, on the app chat page, was very helpful and efficient.

Very helpful and polite Tandem representative

Excellent customer service. Answered chat immediately and updated details as requested.

Very helpful lady but your app is useless as it gives a balance supposedly in my nominated account that is way out of date????? Why??? What’s the purpose ?????

Received a call today from Tandem saying they needed to speak with me about my account. They stressed it was not a marketing call (suggesting a level of seriousness) when i expressed concern at having to pay extortionate call costs as I am currently not in the UK. Only after multiple questions was I able to find out that this could be discussed over chat. And the issue? Updating my employment status/summary which is not an urgent or serious issue at all. Ridiculous scaremongering which will likely cost me since I took their call. Such a frustrating experience for no reason.

Good company and savings bank, quick help too

Great customer services. Addressed my query promptly. Lovely agent too