Was a great app and bank but gets 1 star because they reduced interest rates without a warning

Having recently being made redundant, unable to pay my tandem loan repayment. A quick easy call and a small payment has put my mind a ease. Amazing experience offering someone to talk too for wellbeing.

Great help from telephone

Great app for easy access savings. No issues so far, and good rates for interest.

Advertise a high rate, but when it comes to making a withdrawal, they make it impossible to access the money on an instant access account

Polite, friendly and helpful

lady on phone new what I was talking about , & was able to quote new rates , for re investmant

Helpful and polite support.

Very helpful thank you

Generally speaking a good bank to deal with. App is easy to navigate and all accounts are there at a glance. In addition they don’t plague you with persistent emails like many other companies do. Interest rates are fair but like all accounts need monitoring to ensure your getting the best return.

Very easy to use and staff very helpful

My query/request was dealt with very efficiently. I am very impressed with Tandem and their team.

Had a delay in transferring money out of Tandem account. Rang customer services which were helpful and reassuring. Money was tranfered the same day and Tandem credited me £25 for the delay and inconvenience.

The process of closing my account was straightforward and I had also received my closing statement within a couple of hours. This is very efficient so I would encourage Tandem to keep up the good work!

Always a pleasure to deal with Tandem Bank

I received a email on my phone to say there was a cert of interest on a/c. I could not access as app on my Samsung tablet. The operator could not understand why App no longer compatible then we realised that a/c had been closed. She was very understanding

Great service, faster and better quality than bricks-and-mortar banks on the high street.

Ryan was extremely helpful. A credit to your team ☺️

I contacted the chat to ask a question, they answered promptly and changed my details for me, excellent service

Quickly answered telephone call with detailed information and pleasant agent.