Great Bank Sorted my problem very quick

Friendly, helpful and polite staff. Resolved my query smoothly.

Friendly helpful assistance!

My savings rate was dropping after one year (tedious) so I've now closed my Tandem account. But the start to finish experience was really good - quick and easy to open/close the account, deposit/withdraw funds etc. and quick to answer the phone. Recommended.

Agent gave a concise and clear explanation to my query.

Good comms.,easy access, reasonable rates, recommended.

Very efficient customer service. Good interest rates. Easy to join

Amazing, easy to use and prompt response to any help needed

The person I spoke to was courteous and helpful

Very quick and efficient

Easy to contact on the phone, was able to be helped by the first person I spoke to. Polite, friendly and efficient, increasingly rare in any industry much less banking.

Phone operator very courteous and helpful

contacted Tandem on chat and response was within 2 minutes. Question answered swiftly.

Great service! Most helpful! Thank you very much.

Using Web Chat within the app was answered by Tracey. She was very helpful and quickly pointed me in the right direction. Many thanks

Advisor was extremely professional and resolved my issue.

Excellent support by chat feature. Recommend.

Live chat is super responsive! The app looks so sleek and will start saving with tandem again.

Customer service was helpful but no resolution. I was advised you don’t accept payments from accounts not in my name. I asked for premium bond prizes to be paid to Tandem. Having said you don’t accept payments you accepted £225 but are not paying it to me or returning it to NS&I

Very impressed with Tandem! Good interest rate, easy to use & secure movement from your attached accounts! I recently moved house & required to change home address & email & this also went smoothly! Definitely a company to use!😀😀😀