Both helpful and knowledgeable

Spoke to Dianne concerning passcode not working.She was very helpful and friendly, finally had to reload the app to get it working.

I had an issue regarding a mistake I made when creating my tandem account. This was really quickly and easily sorted via the live chat. Thank you for the great customer service!

First Class Customer Service. Excellent response within a few minutes, despite being advised that a reply from an agent might be delayed due to high call levels. I had two queries about my Easy Access Savings account. The agent was polite and knowledgeable. I would certainly recommend Tandem Bank in this experience alone, however the interest rates are attractive.

Very quick response, and helpful chat line

Great support in solving a problem I had due to an error on my behalf, and also I now believe, through my experience, that Tandem is a secure platform to which I am confident being a client .

The staff were very helpful and efficient in updating my personal information, great team

I already have an account and trying to get my son to open a savings account too. Unfortunately he was having issues with the App getting past the i.d stage, but a quick call to Tandem support got things going again. They answered quickly and were very friendly and helpful. Just what you would want from any service provider, confidence inspiring. Thank you Tandem.

Bethany helped solve my problem/ query quickly and efficiently. Very polite and patient.

I find it very difficult to transfer money into my own account. You return payments far more than accepting them. It is very frustrating

Great! Thank you!

Terrible company. Opened an account that was a difficult process. The app didn't want to interact with Virgin Money. Once I elected not to use it, I was bombarded with emails. Its taken 6 attempts to unsubscribe and 2 phone calls so far. A complaint has gone in and I may have to report the company to the ICO for failing to remove my data, my right to be forgotten and my marketing preferences under the data protection act 2018 (GDPR).

Customer Service Advisor was very helpful regarding withdrawing funds. Call was answered very promptly.

The Lady that dealt with me was absolutely brilliant has a old man of 77 she talked me through my problems and it was sorted in no time, took a lot of worry off my shoulders Thanks

Wonderful on the live chat. I can do other things whilst waiting and because I am on unlimited broadband, it doesn't cost me any extra.

Didn't hv to wait long b4 Tracy answered and ably assisted me. Excellent service!

Easy to set up and use. Good customer support and competitive interest rates Wish they could add a cash ISA

Girl was nice but I didn't really get an answer to the question I was asking about my fixed saver account and how the interest was worked out.so still no wiser now

The staff member knew everything or was able to access the information required and was polite , friendly and to the point . Excellent .

i wanted to close my account and their FAQs stated I had to call them to do so. I tried on several occasions and the wait was too long. I emailed them and received a prompt response to say I could do this via their live chat facility. This was very swift and straightforward. It would have been good had their comms stated this so I didn't waste my time trying to phone them.